The staff were beyond helpful, very apologetic about the broken lift and always volunteering to help where they could. They were so polite and thoughtful, really can't praise them enough, nothing was too much trouble for them. The hotel itself was clean but dated, but we still felt it was good value given the central location.
-by Ms Polly Kelly , Stay date :
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12 Aug 2019
Leisure
Easy to access from Airport and sightseeing!
-by Takahashi , Stay date :
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04 Aug 2019
Business
Staff are very helpful, service is excellent.
-by Strain , Stay date :
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03 Aug 2019
Business
Stayed on a 2 day work break great location near Euston station
-by Mills , Stay date :
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29 Jul 2019
Leisure
Nice room overlooking courtyard, nice and quiet, away from the traffic, no air con so very hot. Average breakfast, staff not over friendly.
-by Bush , Stay date :
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28 Jul 2019
Leisure
Thank you for the complimentary upgrade for my daughters 21st, room was lovely and quiet overlooking the back garden.
The male receptionist on the phone fri 26th was very helpful !
However on arrival and checkout the male reception staff was unfriendly and dismissive , which was very disappointing !
Reception staff require training on good customer service ?
The breakfast was very poor , service , food ran out , no vegetarian options even though requested this on booking.
Disappointing experience , especially when this was supposed to be a surprise celebration for my daughters 21st
-by White , Stay date :
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19 Jul 2019
Leisure
overall a great hotel but we stayed 7 nights and bought water for the night and to take the next day, unfortunately there was no fridge in the room so went warm, it was 26 degrees every day so needed cold water. also breakfast was overpriced and not that nice
-by slingsby , Stay date :
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18 Jul 2019
Business
all things considered it was a positive experience