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Business Relationships

Our Business Relationship Approach

Grange Hotels prides itself on the exemplary values and standards that it sets whilst establishing a process whereby illegal unethical behaviour can be freely reported and quickly addressed. 

We make sure that we use our skills and experience to provide products and services of a high exacting standard rightfully expected by our clients while continually striving to reduce the impact we have on the natural environment and communities in which we conduct business.

We set ourselves high standards in the way we serve our customers. On the occasions that we regrettably fail, we have in place a complaints policy to ensure that clients’ concerns are dealt with efficiently, swiftly and fairly to find a resolution that best solves the situation.

Believing in a partnership approach to supply chain relations, we endeavour to use fair and transparent procurement methods while ensuring that payments are made promptly and supplier complaints are reviewed efficiently to find a mutually consensual resolution. 

Our overriding aim is to raise, with clients, the awareness of responsible business practice in our industry and elsewhere while helping to facilitate a change in approach to minimise impact on the natural environment and communities in which we operate.