I'm in London a few times a year. Recently, I've been very happy with the Grange Holborn. Unfortunately, it was booked on my dates, so I opted to stay at another of your properties. The staff was first rate, but the facilities were very inconsistent. If the Holborn is booked up again I would choose one of the nearby Hilton's instead.
-by Baranowski , Stay date :
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24 Oct 2018
Business
The most awful night in a hotel. Room 13 should be avoided. Huge and very noisy air conditioning unit outside of the room. Perhaps 1 hour sleep. Made worse by being below walkway above the room. This room should not be used as a bedroom.
-by Mrs Stratton , Stay date :
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24 Oct 2018
Business
A very pleasant atmosphere in the hotel. Staff friendly.
I suggest 2 pillows on single bed rather than 1.
Water and chocolate nice touches.
-by Ms Murphy , Stay date :
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24 Oct 2018
Business
Lovely stay as normal. Great service and staff.
Didn't have water in room on first night, did on second.
-by Ms Cousins , Stay date :
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22 Oct 2018
Leisure
Well located. Quiet area. Easy to find. Close to public transportation and other facilities.
-by Hacker , Stay date :
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21 Oct 2018
Leisure
M
-by Llorente , Stay date :
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20 Oct 2018
Business
The a/c was fierce and caused a cold draft even when set to increase temperature. The Wi-fi was the fastest I have ever experienced in a hotel - well done.
Breakfast was problematic. I was seated at a table for two, removed my napkins from the centre and went to get some cornflakes. When I turned around to go back to my table, one of the staff had put a table together with mine and was seating 4 other people. I had to be given another table and there was no apology. I asked about porridge - commonly available in most hotels and was told it would be over £5 for a plate. That’s an outrageous price for porridge and I declined. Also, despite being booked in for a full English breakfast, nobody came to take my order and I had to stop a member of staff and my room number had to be checked again before I could place my order. Although I specified no hash brown, it came with a hash brown. My breakfast experience was not what I expected and service had declined since my last stay.
-by Lewins , Stay date :
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17 Oct 2018
Business
Lovely as always, would be helpful if there was an option to have breakfast before 7am
-by Cousins , Stay date :
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14 Oct 2018
Business
Room was in the basement of the hotel - therefore only view was people walking past above you.
For £217 a night you did not even get a single bottle of complimentary water and no iron or ironing board.
Also the shower temperature control was turned back to maximum temperature after I had spent some time getting the temperature at a non scolding level.
Towels were poor quality as were the pillows and bed linen.
All in all very poor value for money - just a shame we have a corporate account and our travel company insists on using you.