Last month, we were delighted to welcome the Chinese Embassy’s Minister Counsellor, Jin Xu and Chinalink to our Grange City Hotel, as we focused on strengthening tourism relationships and promoting mutual understanding between China and the UK.
From 2014 to 2015, the UK saw a significant 47% increase on Chinese travellers visiting the UK1, meaning now more than ever, we need to understand the importance of supporting our connections and relationships with our oversees guests; recognising their specific needs and desires when travelling here in London.
Grange Hotels’ Managing Director, Tony Matharu, who welcomed last week’s delegation to the Grange City Hotel, says: “Grange Hotels were delighted to welcome Chinalink to London to promote this exciting partnership between China and the UK. At Grange Hotels, we make every effort to understand our guests and accommodate their needs. We have already employed Mandarin-speaking personnel, provide international dining options, multilingual literature, and are rolling out UnionPay to enhance the experience of the Grange Hotels luxury portfolio and to ensure guest expectations are fully satisfied, whatever their needs. We understand the importance of this and welcome our international guests.
Grange Hotels were applauded by Jo Leslie, China-UK Business Development Manager from Visit Britain for Grange Hotels’ efforts pre and post Brexit to both increase relationships with international trading partners, especially from China, and to support business, arts and culture, and leisure initiatives for a broad range of destinations.
Highlighting the incredible British experiences which await international travellers here in London, the event included a talk by the Chief Exhibitor at the Tower of London, Keith Hanson, who gave the audience a flavour of life at the Tower over the last 950 years, followed by an introduction to the world-renowned British Afternoon tea experience by Lady Rebecca in the luxurious surroundings of the hotel’s Presidential Suite. Guests were then treated to a taste of this quintessentially British tradition.
Remarking on the partnership, Lili Gao, Managing Director, Chinalink (London) Ltd UK and Chief Representative of China Britain Film Festival, said: “It is such a great pleasure to work together on the Amazing Britain campaign with Grange Hotels, London's biggest independent hotel group. Working together on this launch event, I have seen their kindness, efficiency and professionalism. As a brand, Grange Hotels is definitely one worth recommending to all Chinese travellers and Chinalink looks forward to a long-term relationship with the group.”