Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.12 out of 5.0

Based on Total Reviews

754

Rating Summary

  • Facilitites3.94
  • Cleanliness4.43
  • Staff4.45
  • Value4.04
  • Rooms4.14
  • Food and Drinks3.65
  • Meetings and Events3.67
  • Spa3.29
  • Health Clubs3.15
90.58%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 4
Room 4

Weekend and new years eve


Traveller Type: Posted:
Facilities 1
Cleanliness 3
Staff 4
Room 3

Nice location but disappointing in terms of value for money

Room and bathroom were in need of decorating/refurbishment. This hotel was rated as a four star hotel but didn’t seem to have any of the facilities that four star hotels normally have such as a gym


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

Very pleased

Lovely room, very cosy and well-furnished. Separate shower gel and shampoo always a plus. Staff very friendly and helpful. Downsides: having to go next door for breakfast not ideal, breakfast itself a bit basic, toilet paper could be better quality.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 4
Spa 3

staying at Grange with my (extended) family


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Christmas Lights Trip

I love the Grange hotels. They have such a warm and classy feel. Rooms are very comfortable and staff are always friendly and attentive. We needed to amend our booking 3 times but it was no trouble and we had a fabulous couple of days visiting London at Christmas.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5

November visit


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Comfortable and Convenient

Greatly enjoyed our stay. Room was comfortable and spacious. Staff friendly and helpful. Would stay again.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

I stayed just the one night. Room and facilities very good. Very welcoming and helpful staff. Enjoyed my stay.

I stayed just the one night. Room and facilities very good. Very welcoming and helpful staff. Enjoyed my stay.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Prof. Carr


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Great hotel in a lovely location


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

SNOOK


Traveller Type: Posted:

Room was luxuious in size and well kitted out

Reception team were friendly and I felt very comfortable during the stay


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3

Stay at Grange Portland


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Short and Sweet

Was unable to comment on Food & Drink, Meetings and Events, Spa or Heath Club but if up to the standard of my room and service then I would expect it to be good


Traveller Type: Posted:
Facilities 1
Cleanliness 5
Staff 1
Room 1

Wifi and TV did not work. Told the morning staff and they were completely uninterested


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Excellent


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

one night in late november

This room suffered from a draught from the badly fitting window which was single glazed. Surely everywhere should be investing in double glazing now that energy wastage is such an issue.


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3
Food and Drinks 3

fridge

The fridge was off, I thought I had switched it on by turning temperator button inside, but it did not work so I had to throw away the goods I had put inside you should have a notice with the equipment, also I wish there was an alarm clock in the room


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Amazing bath!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Another great stay at the Portland

another great stay at the Portland. The Staff are friendly and the facilities are first class I am looking forward to returning next month.


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