Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.12 out of 5.0
.

Based on Total Reviews

798

Rating Summary

  • Facilitites3.94
  • Cleanliness4.43
  • Staff4.46
  • Value4.04
  • Rooms4.14
  • Food and Drinks3.65
  • Meetings and Events3.73
  • Spa3.36
  • Health Clubs3.28
Real guest review
90.60%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 1

Excellent

Hotel guest review rating

The only isue was moving from one hotel to the other for meals. But it ws a very enjoyable stay and staff were professional and helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 3
Spa 3
Healthclub 3

Grange portland

Hotel guest review rating

Very nice rooms and friendly personnel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Very pleasant

Hotel guest review rating

Basic but very clean, great staff and a decent breakfast. Coffee could and should be better.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Quality, caracter and friendlyness!

Hotel guest review rating

Wonderful staff, beautiful room, migth be a little bit more quiet (doors of the rooms are thin so that noise did come in from some loud neighbours). Very pleasant atmoshpere. Recomendation! Will like to come back.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

A lovely room in an ideally located hotel.

Hotel guest review rating

Xx


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4

Another pleasant stay!

Hotel guest review rating

Front desk staff were very courteous and helpful, housekeeping was efficient and unobtrusive


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Business trip

Hotel guest review rating

Room was superb


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Stay at The Portland

Hotel guest review rating

Fabulous comfy stay had.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4

Great location

Hotel guest review rating

Really enjoyed our stay. Staff were very polite, friendly and helpful. There weren’t any additional facilities at the hotel but you could use the restaurant in the sister hotel if required. Great location for walking or catching the tube.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 2
Food and Drinks 2

Central is Good

Hotel guest review rating

Lift door opener/closer needs some serious attention - so slow, it felt like somebody forgot to feed the squirrels...


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 4
Room 3

Quiet room and nice hotel. We were most of the day out, so the room was used for showering and for sleeping. Might come again.

Hotel guest review rating

The backdoor was unlocked when we arrived. No information anywhere that we should lock the door By turning the keylock. On the second night when we were going to sleep, we wondered why there came cold air under the window. We noticed that the both windows were unlocked, so the windows has been open for two days. The assumption is that when I arrive to the hotel room that it is locked. Now it wasn´t. The room was booked for three persons, there was sometimes spoons for two, plates for two, coffeemugs for two. By counting the beds the amount was able to figure out.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 5

A verry nice hotel with spacious beautiful rooms.

Hotel guest review rating

A very nice hotel with spacious beautiful rooms. Very nice area and the Centre of London is within walking distance. The staff is very friendly and helpful. Nothing is too much. The breakfast is good and has a wide choice. Also here is the staff friendly and helpful. We will be happy to come back. We recommend this hotel and have enjoyed the stay


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Good

Hotel guest review rating

Good


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2

Tip top

Hotel guest review rating

Good to have the kitchen facilities in the room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Pleasant , quiet and accommodating

Hotel guest review rating

Really appreciate the Grange, its staff and the service. thank you


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Pon

Hotel guest review rating

N/A


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2

Warm hotel

Hotel guest review rating

It is very warm in the room, and no other way to get the temperature down as by opening a window, which is of course not good for the climate.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 3
Staff 5
Room 5
Food and Drinks 5

Hotel guest review rating

Rest of the room was clean but needed some extra touches: hair on mantelpiece , cobwebs at the top of window and small biscuit on carpet, shampoo and shower gel were previously opened by another guest. Very helpful Reception at Grange Lancaster since I had booked stay on wrong day, had to pay again but at least got somewhere to stay. Trainee did not explain where breakfast was or show me lift.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Hotel guest review rating


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