Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.13 out of 5
.

Based on Total Reviews

878

Rating Summary

  • Facilitites3.95
  • Cleanliness4.43
  • Staff4.47
  • Value4.03
  • Rooms4.14
  • Food and Drinks3.65
  • Meetings and Events3.66
  • Spa3.38
  • Health Clubs3.33
Real guest review
90.21%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Well done

Hotel guest review rating

Very nice hotel


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 3
Staff 4
Room 3
Food and Drinks 5

!!

Hotel guest review rating

!!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 3
Room 3
Food and Drinks 4

Booking changed from Clarendon to Portland

Hotel guest review rating

Had booked the Clarendon for a long weekend at the marathon. When arrived was told I was now down the road in the Portland. Both perfectly acceptable although the fittings were very tired in the Portland and you have to walk down the street for breakfast. No concierge facility or knowledge of London available and just directed to a couple of leaflets for directions. Didn’t quite live up to the advertise four star expectations.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Lovely big room!

Hotel guest review rating

Spacious, light and airy from. Huge bathroom and tucked at the back of the hotel so really quiet. Slept well and enjoyed every moment of my stay.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

would use again

Hotel guest review rating

clean and friendly staff,great location.


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 5
Food and Drinks 2

Good memories but poor conclusion

Hotel guest review rating

I have stayed with Grange Hotels many times as have friends and family. I will never stay with this group again due to the poor treatment I received leading up to my last visit . I am unable to understand why long standing loyal customers are treated poorly. The reservations manager and staff need to be taught good customer relations.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Good welcome

Hotel guest review rating

Initially we had a reservation in Grange Lancaster (3*) but during the check-in the receptionist propose us a free upgrade for Grange Portland. That was a very good surprise. The hotel is very comfortable and quiet.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

The differents visits

Hotel guest review rating

Lots of pleasure in this hotel. All was all right.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Very Good

Hotel guest review rating

Wembley Sunderland


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great Stay for British Museum and theatreland

Hotel guest review rating

Staying 3 nights in Portland Hotel (after unexpected upgrade) left me with extremely positive experience. Large but cosy room, great room service and quite calm environment helped us in relaxing and making the most of our sentimental journey to London. Definitely will seek occassion for another stay! Thanks !


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

/

Hotel guest review rating

Awake at 6 AM because of the traffic noise. Windows maybe changed for more silence in the room. Otherwise, our stay was delightfull.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5

Great room, nice location

Hotel guest review rating

Staff was very friendly. Room was pretty spacious and with all the things we could need.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

One night in Portland hotel

Hotel guest review rating

Very pleasant surprise was that we got upgraded and the room was very nice. Staff was friendly and helpful. Hotel location is brilliant!


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 3
Room 1
Food and Drinks 1
Meetings and Events 2
Spa 2

Tired

Hotel guest review rating

Just looking very tired and dated- arrived late and exhausted and told we were going to be moved to the other hotel down the street - that should have been straightforward to have been informed prior - poor


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Another pleasurable stay at a Grange Hotel

Hotel guest review rating

The staff were polite and helpful and the room was well appointed and spacious. The Grange Hotel is my first choice for staying in London.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

The rooms are cozy and clean

Hotel guest review rating

I stayed in this hotel for a week with my daughter. I was a lovely and positive experience. It’s only five-minutes from the Institute of Education and 2 min from Russel Square and Bloomsberry Square. The staff are very polite and attendant 24 hours. The rooms are beautiful. Will definitely choose this hotel again.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Lovely room

Hotel guest review rating

I had the pleasure this time of staying in room 102 which is lovely. It is big and full of space and just what I needed after a tough day. The only down-side was there was no tea or coffee in the room so despite having a kettle and mugs, I couldn't have a brew the next morning and didn't have time to go across to the Clarendon for breakfast. Otherwise this would have been a 5 star review.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Two Night Stay

Hotel guest review rating

Recommend!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Comfortable stay close to the office

Hotel guest review rating

Friendly staff and comfortable room conveniently placed.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Another enjoyable stay thanks to the Grange

Hotel guest review rating

The Hotel is well appointed but maintains a homely and relaxing atmosphere. The staff are friendly and helpful 24 hours a day.


Cookie use on this site

Our cookies enhance browsing, they never store information about you. Our cookie policy.