Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.13 out of 5
.

Based on Total Reviews

854

Rating Summary

  • Facilitites3.95
  • Cleanliness4.43
  • Staff4.47
  • Value4.04
  • Rooms4.14
  • Food and Drinks3.65
  • Meetings and Events3.65
  • Spa3.38
  • Health Clubs3.31
Real guest review
90.40%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Top Quality

Hotel guest review rating

Always excellent customer service home from home in central London


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Excellent stay

Hotel guest review rating

Great location


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Well placed, welcoming and comfortable

Hotel guest review rating

The Hotel was lovely. It was very quiet and the staff were very helpful. We would certainly stay there again. It was very central and in a lovely area


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Great location

Hotel guest review rating

Location was great. Close to Metro, and great food places. The only thing I can suggest is to do a bit of an update in the room. And maybe some blinds of curtains for the bathroom window for privacy.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Need a careful attention to keep previous good standard

Hotel guest review rating

Yes, but I think you have to consider some significant refurbishing! Hotel shows some wear versus our previous 2014 and 2010 staying. Our room ceiling had an horrible water stain over the bed.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Wonderful stay

Hotel guest review rating

Lovely hotel and rooms. Staff were very friendly and helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Excellent location and charming room

Hotel guest review rating

Very central in a very elegant part of London. Comfortable and spacious room at a good rate. We will definitely consider this hotel again for our next visit.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Our weekend in The Portland

Hotel guest review rating

My daughter and I enjoyed our stay at the Portland very much. Staff was very friendly and helpful. Our keycard didn't work at first and even after the third try it didn't work. But staff tried their best to solve the problem. I forgot that in the UK you need an other type of charger, but that was no problem as they found me an adaptor so that I could charge my phone. Breakfast was really nice, a wide range to chose from and a lot of fresh fruit. I'm certain I will be coming to the hotel in the future.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

I stayed at the Grange Portland hotel on 25 September.

Hotel guest review rating

Staff were friendly and helpful and the hotel was clean and comfortable. It was a bit frustrating that breakfast could not be served within the hotel that I was staying at.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Portland Hotel

Hotel guest review rating

Tight corridors


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 4

Great Service and Location

Hotel guest review rating

The room was large and staff lovely but having the top floor on a heat wave was unbareable at times. Coffee facilities could be improved...kettle and workspace not ideal. Maybe nespresso machine? Bed was large and comfortable. Location was perfect. Cleaners were great. Felt a bit like a rabbit warren when moving through but i understand is older house so is fine...just hard to bring bags through it. Wifi and shower were good too. Entertainment not great..there were a few channels but only could find 1 movie and was confusing to move through to that. Would stay again though in cooler months. :)


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Very pleasant stay.

Hotel guest review rating

Very nice stay as normal. Although I stayed two days I had to ask for a bottle of water on the second day as none left on either day.Nice large rooms.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Spa 4

Very pleasant accommodation

Hotel guest review rating

Many nice breakfast places around


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Will come back

Hotel guest review rating

Compliments to the management who took on board my wife security and privacy concerns over staying in a basement room and moved us upstairs the second morning when space freed up to a delightful garden view room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Hotel guest review rating

Lovely room upgrade - thank you!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Ideal situation and lovely hotel

Hotel guest review rating

We loved staying here. Coukd walk from Kings Cross, then an easy walk to Theatre land. Staff all friendly and helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Great stay - very comfortable and convenient

Hotel guest review rating

My only comment would be that I was not provided with bottled water in my room, otherwise a lovely stay.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 5
Room 3
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

Great

Hotel guest review rating

Could perhaps provide more amenities such as toothbrush toothpaste etc


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4

Good

Hotel guest review rating

Room was as very hot. Maybe open windows on very hot days to allow a breeze into the room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3

Portland Hotel

Hotel guest review rating

Drinks in fridge including water would be nice as no Bar in the Hotel.


Cookie use on this site

Our cookies enhance browsing, they never store information about you. Our cookie policy.