Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.12 out of 5
.

Based on Total Reviews

842

Rating Summary

  • Facilitites3.94
  • Cleanliness4.43
  • Staff4.46
  • Value4.03
  • Rooms4.14
  • Food and Drinks3.65
  • Meetings and Events3.65
  • Spa3.38
  • Health Clubs3.31
Real guest review
90.50%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 4

Great Service and Location

Hotel guest review rating

The room was large and staff lovely but having the top floor on a heat wave was unbareable at times. Coffee facilities could be improved...kettle and workspace not ideal. Maybe nespresso machine? Bed was large and comfortable. Location was perfect. Cleaners were great. Felt a bit like a rabbit warren when moving through but i understand is older house so is fine...just hard to bring bags through it. Wifi and shower were good too. Entertainment not great..there were a few channels but only could find 1 movie and was confusing to move through to that. Would stay again though in cooler months. :)


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Very pleasant stay.

Hotel guest review rating

Very nice stay as normal. Although I stayed two days I had to ask for a bottle of water on the second day as none left on either day.Nice large rooms.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Spa 4

Very pleasant accommodation

Hotel guest review rating

Many nice breakfast places around


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Will come back

Hotel guest review rating

Compliments to the management who took on board my wife security and privacy concerns over staying in a basement room and moved us upstairs the second morning when space freed up to a delightful garden view room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Hotel guest review rating

Lovely room upgrade - thank you!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Ideal situation and lovely hotel

Hotel guest review rating

We loved staying here. Coukd walk from Kings Cross, then an easy walk to Theatre land. Staff all friendly and helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Great stay - very comfortable and convenient

Hotel guest review rating

My only comment would be that I was not provided with bottled water in my room, otherwise a lovely stay.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 5
Room 3
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

Great

Hotel guest review rating

Could perhaps provide more amenities such as toothbrush toothpaste etc


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4

Good

Hotel guest review rating

Room was as very hot. Maybe open windows on very hot days to allow a breeze into the room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3

Portland Hotel

Hotel guest review rating

Drinks in fridge including water would be nice as no Bar in the Hotel.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 3
Room 5
Food and Drinks 3

Good rooms

Hotel guest review rating

Very limited options on breakfast. Limited help when telling the cancellation of our flight


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Usually extremely comfortable and service from the staff always first class.

Hotel guest review rating

I always choose a Grange Hotel. A pity they don't all offer a dining room - and that when there is one, it does not always remain open for evening meals.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Overnight stay

Hotel guest review rating

Fine stay


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Thanks

Hotel guest review rating

Very helpful when I left my bracelet in the room


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

London experience

Hotel guest review rating

An upgrade was given which was a very pleasant surprise.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

Lovely staff and location

Hotel guest review rating

I thoroughly enjoyed my stay and the staff were very friendly and helpful. Great location and surprisingly peaceful. Would recommend


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Lovely hotel in a quiet street.

Hotel guest review rating

I absolutely love the Grange hotels. Now I have discovered them I don't want to stay anywhere else when I come to London.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Adequate

Hotel guest review rating

Staff were lovely, but the wallpaper in the room was peeling off the walls which wasn’t great. Fine for just a bed. Breakfast wasn’t great, stale pastries etc.


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 4

Large room, great location

Hotel guest review rating

Marked down for being put in a lower ground floor room at the front, but otherwise nice clean and tidy small hotel in a great central location.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2
Meetings and Events 2
Spa 2
Healthclub 2

I stayed only one night and thought the location and the hotel was good.

Hotel guest review rating

I was not informed about any spa or leisure possibilities.


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