Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.13 out of 5.0
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Based on Total Reviews

890

Rating Summary

  • Facilitites3.96
  • Cleanliness4.44
  • Staff4.47
  • Value4.04
  • Rooms4.14
  • Food and Drinks3.67
  • Meetings and Events3.71
  • Spa3.41
  • Health Clubs3.41
Real guest review
90.11%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Nice clean bed and shower room

Hotel guest review rating

Always a pleasure to stay @ Grange Hotel In London


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

2 night stay

Hotel guest review rating

Comfortable spaious room


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Upgrade to The Portland

Hotel guest review rating

Booked a cheap single at The Lancaster, I'd read the semi ensuite details (no WC in room) and for one night, it didn't bother me as the price was good. Reception/lounge area was pleasant but on climbing the stairs, it was the tiredest looking Grange Hotel I'd ever stayed in. Again for one night, bearable. However on entering my room it was clear it hadn't been serviced, back to reception and this is where any negative ends. As an apology I was upgraded to a fully en suite single in The Portland, just across the road. This was a much fresher, more cared for looking hotel. My room was in the basement but wasn't dark, had a nice, big window and being at the back of the building, was very quiet. Fixtures and fittings were of good quality though wallpaper was chipped and peeling in parts, so that let the room down a little. Still a vast improvement on the room I'd booked and generally very happy with the room. Breakfast was served in another sister hotel, The Clarendon. Again, pleasant experience with the staff, nice window table in the sunshine and a great continental buffet. I considered the reasonable upgrade for a cooked breakfast (£6) but the variety of cheeses, fruits, pastries, etc was so rich, I wouldn't have managed anymore. Great service and impressed with the way this issue was handled. Though the staff were great, I wouldn't book The Lancaster again but would happily stay in one of the other Grange hotels on this street


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 1

Beautiful large, clean and well designed room

Hotel guest review rating

Only comment is that it was so warm


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 3
Room 1

sustainability where?

Hotel guest review rating

heating with no opportunity to control. slept with window open. really unpleasant


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 2

One night stay

Hotel guest review rating

on Arrival we had to wait an hour to be served as a large tourist group were just booking into the hotel (after I asked the bar staff to help as there were only one person on reception) only to find out that they now moved us to the next hotel that took 10 minutes to book in. Room were very spacious and clean but were hot with no fan or air-conditioning unit. The super king size bed were very very hard and we both had very little sleep that night. I must say staff were very helpful in the second hotel


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Most magnificent!

Hotel guest review rating

Couldn’t have asked for more. Unexpectedly we got upgraded to a king suite! The staff were superb! Definitely hoping to be able to go back to London in the future and will definitely try to stay here. Convenient to everything we wanted to do.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Most magnificent!

Hotel guest review rating

Couldn’t have asked for more. Unexpectedly we got upgraded to a king suite! The staff were superb! Definitely hoping to be able to go back to London in the future and will definitely try to stay here. Convenient to everything we wanted to do.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 3
Food and Drinks 4

Great location

Hotel guest review rating

The hotel’s location is very central. Room was clean and spacious.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Friendly Staff, Quiet place

Hotel guest review rating

The location is great; easy access to everywhere. The room was a bit warmer, but has a nice garden view and very quiet. All staff are very kind. I'm sure I will stay this hotel again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Dobry pobyt za dobrą cenę

Hotel guest review rating

Bardzo czysty pokój , wygodny. Trochę słaby internet , ale są tez momenty w ciągu dnia i nocy kiedy działa dobrze. Bardzo dobrze wyciszone pokoje. Duże okno, które się otwiera , okno z widokiem na ogród . Spokojna okolica . Blisko do stacji metra Holborn. Łatwy dojazd z lotniska. Kilka pubów w okolicy, kilka dobrych restauracji i narów. Blisko British Muzeum. Hotel bardzo w klimacie miejsca. Dyskretny serwis i nic nie ginie.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Upgraded to larger room

Hotel guest review rating

Great hotel in fabulous location - will stay here again!!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

It was a pleasure

Hotel guest review rating

A great organisation and a wonderful holiday


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Well done

Hotel guest review rating

Very nice hotel


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 3
Staff 4
Room 3
Food and Drinks 5

!!

Hotel guest review rating

!!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 3
Room 3
Food and Drinks 4

Booking changed from Clarendon to Portland

Hotel guest review rating

Had booked the Clarendon for a long weekend at the marathon. When arrived was told I was now down the road in the Portland. Both perfectly acceptable although the fittings were very tired in the Portland and you have to walk down the street for breakfast. No concierge facility or knowledge of London available and just directed to a couple of leaflets for directions. Didn’t quite live up to the advertise four star expectations.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Lovely big room!

Hotel guest review rating

Spacious, light and airy from. Huge bathroom and tucked at the back of the hotel so really quiet. Slept well and enjoyed every moment of my stay.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

would use again

Hotel guest review rating

clean and friendly staff,great location.


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 5
Food and Drinks 2

Good memories but poor conclusion

Hotel guest review rating

I have stayed with Grange Hotels many times as have friends and family. I will never stay with this group again due to the poor treatment I received leading up to my last visit . I am unable to understand why long standing loyal customers are treated poorly. The reservations manager and staff need to be taught good customer relations.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Good welcome

Hotel guest review rating

Initially we had a reservation in Grange Lancaster (3*) but during the check-in the receptionist propose us a free upgrade for Grange Portland. That was a very good surprise. The hotel is very comfortable and quiet.


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