Have a question about The Portland hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch.


What is your standard check-in time?

Our standard check-in time is from 14:00 Monday-Thursday and Sunday, and from 15:00 Friday-Saturday. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time-particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at reception until your room becomes available.

What is your normal check out time? Can this be extended?

Our normal check out time is until 11.00, Monday-Sunday. Late check out is chargeable at £15.00 per extra hour. Guests wishing to check out later than 17:00 will be charged for a full night’s accommodation.

I do not have a credit card – can I still make a hotel booking?

Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations department to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00 on the date of arrival so you must check in ahead of this time.

What types of credit card do you accept as payment?

We accept the following cards for payment and booking: Visa, MasterCard, JCB and American Express.

What is your cancellation policy?

For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00 on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.

In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.

I have a lot of luggage, will someone be able to help me get it to my room?

Our team of porters and concierge are on hand 24 hours a day should guests require assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our Hotel Contact page.


What is the difference between your room types?

Our rooms consist of Single, Double and Executive studio rooms. Single and Double studio rooms offer single or double beds with en-suite facilities and a concealed kitchenette. Superior rooms have an en-suite bathroom and king-sized beds with a concealed kitchenette. More detailed information on each room type can be found on our Bedrooms pages.

Are pets allowed in your bedrooms?

With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.

Can I smoke in my bedroom or around the hotel?

All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.

Do you offer any promotional rates on rooms?

Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.


Child policy

Children are classed as 2-12 years old and infants are under 2 years old.

Can you put a cot or an extra bed in my room for my children?

Yes, cots are available, where space allows, free of charge for infants aged 2 years and under. (Note: guests need to request prior to arrival and it is subject to availability).

Do you have food menus that are suitable for children?

Do you have babysitting or crèche facilities?

Unfortunately we do not offer babysitting or crèche facilities in the hotel.

Do you have food menus that are suitable for children?

Unfortunately The Portland does not have an in-house restaurant. Guests can dine at our sister properties the Grange White Hall Hotel or The Beauchamp – both conveniently located across the street. Both hotels can provide children’s meals upon request.


Do you charge for Wi-Fi and internet use?

We are pleased to offer complimentary Wi-Fi in all bedrooms and public areas within the hotel. To obtain our Wi-Fi network password, please contact the hotel reception desk.

Does your hotel offer any business services?

We have a small business centre located in the hotel lobby, which you may use for internet access, email, word processing or printing as required.

Can I use the hotel for business meetings?

No, we do not offer any meeting space at The Portland. However, private meeting rooms are available at our sister hotels The Beauchamp, the Grange White Hall Hotel and the Grange Blooms – all of which are located just across the street from us.


Do you have an in-house restaurant?

The Portland does not have an in-house restaurant but breakfast is served daily in our breakfast room. For lunch or dinner, guests can dine at our sister properties the Grange White Hall Hotel or The Beauchamp – both conveniently located across the street. Both hotels can provide children’s meals upon request.


Where are your nearest car parking facilities?

There is on-street parking available outside the hotel (parking meter charges apply) and two National Car Parks (NCPs) close by in Museum Street and Coram Street. For directions and parking tariffs, visit http://www.ncp.co.uk/london.

Which underground or rail stations are closest to your hotel?

Our nearest underground stations are Russell Square (Piccadilly line), Holborn (Central and Piccadilly lines), and Goodge Street (Northern line).

How far is your hotel from the airport?

The Portland is approximately 45 minutes from London Heathrow airport, 1 hour from London Gatwick, London Stanstead and Luton airports, and 30 minutes from London City airport.

Can you arrange for an airport pick up?

Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.

How much is a taxi to or from the airport?

Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with details to obtain a quote.


Does your hotel offer any accessible or disabled services?

The Portland incorporates hard of hearing loops in all public areas, a special lift at the hotel entrance for guests with wheelchairs or limited mobility, and disabled bathroom facilities on the Lower Ground Floor. Guide dogs and helper dogs are also welcome. As a period building unfortunately we do not offer any accessible guest bedrooms or further accessible facilities.

Are there lifts in the hotel?

Yes, there is a single lift that serves all floors of the hotel.

Do you have disabled parking?

A limited number of disabled parking bays are available at the nearby Museum Street and Coram Street National Car Parks (NCPs). For locations and details of parking charges, visit http://www.ncp.co.uk/.

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