Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.98 out of 5
.

Based on Total Reviews

1547

Rating Summary

  • Facilitites3.76
  • Cleanliness4.35
  • Staff4.43
  • Value4.06
  • Rooms3.84
  • Food and Drinks3.77
  • Meetings and Events3.39
  • Spa3.21
  • Health Clubs3.18
Real guest review
88.82%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 4
Room 5
Food and Drinks 4

Very generous apartment, friendly service and perfect location

Hotel guest review rating

We had a great stay and would probably choose Grange again. However with a shared toilet - please clean it once in a while! The men's was not in good shape. Also 48 pounds for a stretcher bed is too much. But great location, clean room, helpful staff, very good value. It felt very English which is what we were after.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Would stay there again!

Hotel guest review rating

Nice small hotel. Good location, clean, not too expensive.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Lancaster

Hotel guest review rating

Everything is perfect, I totally recommend it.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great stay once again...

Hotel guest review rating

As it was quite hot in London it would be nice to have a/c, but guess not possible in short time... ;-)


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Bedford place, our favorite street in London

Hotel guest review rating

The location of the hotel perfect for us. The staff was always very courteous and helpful


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Excellence in Bloomsbury

Hotel guest review rating

Another most pleasant visit. I am returning for three days next week. A tremendous hotel.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3

Very friendly staff. Lovely room when moved.

Hotel guest review rating

I arrived for a 5 night stay at the Lancaster and was oit in room 004. It was very small and very hot. The staff were great after explaining I would be working in the room for two full days. They moved me after the first night into room 007 which was very roomy and much better to work in. Staff are really friendly and helpful. Would have been a five star rating if I’d had the bigger room to begin with.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

Hotel guest review rating

Could not find hook for towels in bathroom. Clean towels were left on bed, so I suspect there's no hook. Extractor fan in bathroom is broken. Room 004


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Hotel guest review rating

Delighted with friendly and helpful service especially from receptionist Madelina. She was a real star and has been on several of the times I have visited.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 5
Food and Drinks 3

Good value for money in the heart of the city!

Hotel guest review rating

Very good value for money . Offers daily cleaning service and security that you would not find At an airbnb.. Manager and all staff extremely courteous and professional especially Mike. It was like staying in a five star hotel for such a very reasonable price located in central London location close to two main stations and walking distance to London's fashionable west end!. We stayed for five pleasant weeks!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 5
Spa 4
Healthclub 2

Simple , great location and very clean!

Hotel guest review rating

Would recommend to my firends and clients.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 2
Food and Drinks 2

Not as good as it used to be

Hotel guest review rating

The breakfast was not as good as it was the last time I stayed here in 2015 june. The shower drain was clogged when I arrived and the room was very hot.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Good location

Hotel guest review rating

Nice rooms, good staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4

Great Hotel

Hotel guest review rating

Great location, very clean.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Excellent, but with two problems.

Hotel guest review rating

The main problem was the lack of sockets in the bedroom(s)for charging devices. I found one spare socket behind the bedside cabinet and I, like many business travellers, had a lap-top, mobile phone, iPad and kindle to charge. It took a lot of juggling to keep everything up to speed. I appreciate wiring is difficult in an old building, but perhaps supply trailing sockets? And processed cheese for breakfast is never a good idea. Otherwise - excellent.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4
Meetings and Events 1
Spa 1
Healthclub 1

But

Hotel guest review rating

There was no spa etc at this hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 2

Pleasant stay at the Grange Lancaster

Hotel guest review rating

Nice location in a quiet street.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Guest Review

Hotel guest review rating

Staff polite and helpful. Room service arrived very promptly. Only niggle was a smell in the bathroom - think you may have had a leak (there were stains) and there was a residual smell. Also was a bit awkward taking bags downstairs - especially with door and turn at the top.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Good accommodation and service at a reasonable price.

Hotel guest review rating

Good network and helpful staff.


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 3
Room 1

Didn't stay, booked another hotel

Hotel guest review rating

Shocked to find out there was no en suite, booked myself into another hotel. This was more like a hostel.


Cookie use on this site

Our cookies enhance browsing, they never store information about you. Our cookie policy.