Great location. Mixed experience.
On arrival the staff member on reception, (Matia?) was very pleasant.
The room was spacious. Shared toilet, as expected. I live in London, but booked this room to save on journey times and get more sleep between work assignments. Unfortunately, the guests in the adjoining room were talking and laughing loudly and I was unable to sleep. Initially I tried to ignore them, but by 23.30hrs, had had enough and called reception, to ask if anything could be done. The gentleman I spoke to said he would have a word with the other guests. I duly waited, then called reception a second time, and asked about the possibility of moving to another room. I was told the hotel was full, and a change of room would necessitate a change of hotel. The gentleman said he would have another word with the guests and phone me back. He did phone back some 15-20mins later. The other guests were talking a little less loudly, and so I tried once more to ignore them and get to sleep.
However, I could still hear them talking and they soon began laughing loudly again, so I phoned reception a third time at 00.40hrs. A different gentleman answered the phone, as the first one was on his break. I asked him to find me another room elsewhere. He said he would call around Grange's sister hotels. A few minutes later, he knocked on my door, and apologised for the behaviour of the other guests. He was able to offer me a choice of two bedrooms in the Lancaster Grange Hotel, where I was staying, on the same floor I was on. I was very grateful. I desperately needed to sleep. What annoys me as much as the inconsiderate behaviour of the guests in the adjoining room, was the feeling of having been deceived by the first man who took my call, who had told me the hotel was full, when it obviously wasn't. I could have had more sleep if I had been offered another bedroom at an earlier stage. 5 stars for the gentleman who offered me alternative room, no stars for the man who told me the hotel was full. Re: facilities, I appreciate the kettle and tea bags etc. I booked a room with shared WC to keep the cost down. The room was spacious, especially for London, and clean. Re: value, had I slept well, from the start, I would have rated it good value. I did not try the food. I don't know if I would use this hotel again. It might depend on the response I get from this review.