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Grange Lancaster Hotel

4-6 Bedford Place, London, WC1B 5JD Tel: +44 (0) 20 7637 3400
over all experience
4.4
over all customer ratings for Grange Lancaster Hotel
Based on Total Review
691
  • FacilitiesGrange Lancaster Hotel Ratings for Facilities4.1
  • CleanlinessGrange Lancaster Hotel Ratings for Facilities4.6
  • StaffGrange Lancaster Hotel Ratings for Facilities4.7
  • ValueGrange Lancaster Hotel Ratings for Facilities4.3
  • RoomsGrange Lancaster Hotel Ratings for Facilities4.2
  • Food and DrinksGrange Lancaster Hotel Ratings for Facilities4.2
  • Meeting and EventsGrange Lancaster Hotel Ratings for Facilities3.5
  • SPAGrange Lancaster Hotel Ratings for Facilities3.3
  • Health ClubsGrange Lancaster Hotel Ratings for Facilities3.3
30th Novemver
Customer review for Grange Lancaster Hotel by Lloyd-Lavery
Thank you for another wonderful evening at the Lancaster.
I think the last time I wrote, I mentioned that room 3 might benefit from an extension lead (the desk is very close to the wall) but I must have written 'adaptor', rather than 'extension lead'.
Anyway, when I entered room 8, I had to smile as an adaptor was there - sitting where I would see it. Clearly such attention had been given to my feedback that an adaptor had been provided. I has to smile - this was so thoughtful (even though |I had mentioned the wrong item!) So thank you, even more. I don't know anywhere else that such care and attention is given to customer satisfaction.
Thank you to the staff, as always, and the young Bulgarian man who is fairly new to reception is doing extremely well (I am familiar with the area of Bulgaria where he comes from) He is a natural and engages so well with guests.
Again, I am most grateful.
\Best wishes
Muriel L
PS. It is just room 3 that would benefit from an extension lead!
  • Facilities5/5
  • Cleanliness5/5
  • Value5/5
  • Rooms5/5
  • Food and Drinks5/5
Pleasant stay
Customer review for Grange Lancaster Hotel by Knott
Thank you for a very comfortable stay.
The staff were very helpful and made me feel welcome
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms5/5
  • Food and Drinks5/5
Great staff, good location
Customer review for Grange Lancaster Hotel by Whelan
  • Facilities3/5
  • Cleanliness5/5
  • Staff5/5
  • Value3/5
  • Rooms3/5
  • Food and Drinks4/5
My recent stay
Customer review for Grange Lancaster Hotel by Benigno
  • Facilities3/5
  • Cleanliness2/5
  • Staff1/5
  • Value4/5
  • Rooms2/5
  • Food and Drinks3/5
Clean and comfortable overnight stay
Customer review for Grange Lancaster Hotel by Wood
  • Facilities3/5
  • Cleanliness4/5
  • Staff5/5
  • Value4/5
  • Rooms3/5
Review
Customer review for Grange Lancaster Hotel by Byrne
The stairs to the lower ground floor are very difficult to negotiate.
  • Facilities3/5
  • Cleanliness4/5
  • Staff4/5
  • Value4/5
  • Rooms3/5
  • Food and Drinks3/5
  • Meetings and Events1/5
  • Spa1/5
  • Health Club1/5
Julie Buttress
Customer review for Grange Lancaster Hotel by Buttress
Other than not having toilets in the bedrooms the stay was very nice and staff were great. It's a Victorian building so shared toilets is expected somewhat. But showers and sinks in bedrooms was sufficient. Staff were highly accommodating at all times. Would definitely stay again.
  • Facilities4/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms4/5
  • Food and Drinks4/5
Feedback
Customer review for Grange Lancaster Hotel by Putz
  • Facilities4/5
  • Cleanliness5/5
  • Staff5/5
  • Value4/5
  • Rooms3/5
  • Food and Drinks4/5
Great place to stay
Customer review for Grange Lancaster Hotel by Seddon
Gave 4 stars for food and drink only cos no on site bar but the breakfast was delicious and freshly cooked for me.

Very friendly and helpful staff
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms5/5
  • Food and Drinks4/5
Great soul
Customer review for Grange Lancaster Hotel by NISHIMURA
I felt that there was genuine ladies and gentlemen

Thank you
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms5/5