Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.98 out of 5.0
.

Based on Total Reviews

1532

Rating Summary

  • Facilitites3.76
  • Cleanliness4.36
  • Staff4.43
  • Value4.05
  • Rooms3.84
  • Food and Drinks3.77
  • Meetings and Events3.38
  • Spa3.2
  • Health Clubs3.17
Real guest review
88.77%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 5
Food and Drinks 3

Good value for money in the heart of the city!

Hotel guest review rating

Very good value for money . Offers daily cleaning service and security that you would not find At an airbnb.. Manager and all staff extremely courteous and professional especially Mike. It was like staying in a five star hotel for such a very reasonable price located in central London location close to two main stations and walking distance to London's fashionable west end!. We stayed for five pleasant weeks!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 5
Spa 4
Healthclub 2

Simple , great location and very clean!

Hotel guest review rating

Would recommend to my firends and clients.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 2
Food and Drinks 2

Not as good as it used to be

Hotel guest review rating

The breakfast was not as good as it was the last time I stayed here in 2015 june. The shower drain was clogged when I arrived and the room was very hot.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Good location

Hotel guest review rating

Nice rooms, good staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4

Great Hotel

Hotel guest review rating

Great location, very clean.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Excellent, but with two problems.

Hotel guest review rating

The main problem was the lack of sockets in the bedroom(s)for charging devices. I found one spare socket behind the bedside cabinet and I, like many business travellers, had a lap-top, mobile phone, iPad and kindle to charge. It took a lot of juggling to keep everything up to speed. I appreciate wiring is difficult in an old building, but perhaps supply trailing sockets? And processed cheese for breakfast is never a good idea. Otherwise - excellent.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4
Meetings and Events 1
Spa 1
Healthclub 1

But

Hotel guest review rating

There was no spa etc at this hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 2

Pleasant stay at the Grange Lancaster

Hotel guest review rating

Nice location in a quiet street.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Guest Review

Hotel guest review rating

Staff polite and helpful. Room service arrived very promptly. Only niggle was a smell in the bathroom - think you may have had a leak (there were stains) and there was a residual smell. Also was a bit awkward taking bags downstairs - especially with door and turn at the top.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Good accommodation and service at a reasonable price.

Hotel guest review rating

Good network and helpful staff.


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 3
Room 1

Didn't stay, booked another hotel

Hotel guest review rating

Shocked to find out there was no en suite, booked myself into another hotel. This was more like a hostel.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5
Meetings and Events 3
Spa 2
Healthclub 1

Lovely hotel in a quiet neighborhood

Hotel guest review rating

Lovely old hotel close to everything


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Excellent location and friendly staff.

Hotel guest review rating

I have been staying with this hotel for the past years. I always like the friendly staff and its location which is near my client's venue. I will definitely recommend this hotel if you have a meeting/just want to visit the heart of London.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Business Trip to London

Hotel guest review rating

A delightful stay with a good room and friendly helpful staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Pleasant surprise by arriving in this typical hotel at 2 steps of Bristish Museum, smiling and nice staff; especially Dariana who welcomed us on Friday, 11 in the evening. The room(chamber) was spacious and beautiful, a little bit soft bed to our taste. It's a pity for the breakfast, the morning staff did not explain us the menu with hot dishes (seen at the last moment) otherwise we are treated well to us with an abundance of fresh products and excellent.... Guard duty of luggage during our visit to the museum which helped out well to us. We shall return certainly and I am going to put a very good criticism on Tripadvisor!

Hotel guest review rating

Pleasant surprise by arriving in this typical hotel at 2 steps of Bristish Museum, smiling and nice staff; especially Dariana who welcomed us on Friday, 11 in the evening. The room(chamber) was spacious and beautiful, a little bit soft bed to our taste. It's a pity for the breakfast, the morning staff did not explain us the menu with hot dishes (seen at the last moment) otherwise we are treated well to us with an abundance of fresh products and excellent.... Guard duty of luggage during our visit to the museum which helped out well to us. We shall return certainly and I am going to put a very good criticism on Tripadvisor!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Perfect Stay in London

Hotel guest review rating

Quiet, comfortable and central- perfect for a stay in London. The en Suite room 5 downstairs is simply Great.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Fantastic stay - a lovely hotel, very quiet and excellent service.

Hotel guest review rating

I had a great stay, I appreciated all that was done to help me on the second night of my stay with a room upgrade and I will definatley be staying again in my next journey to London!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

9th and 10th May 2018

Hotel guest review rating

Thank you for another wonderful stay. I was working on my laptop in my room for much of the time so it was great to be in the Lancaster (it's best for internet connection) and in room 1. Thank you! (The other hotels in your group require logging in every so often but in the Lancaster the internet is continual). I had a lovely chat with (I presume) the Manager. Such a nice gentleman! Everything was perfect and I cannot thank you enough. I shall happily be back on Monday evening! Very best wishes Muriel


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

9th and 10th May 2018

Hotel guest review rating

Thank you for another wonderful stay. I was working on my laptop in my room for much of the time so it was great to be in the Lancaster (it's best for internet connection) and in room 1. Thank you! (The other hotels in your group require logging in every so often but in the Lancaster the internet is continual). I had a lovely chat with (I presume) the Manager. Such a nice gentleman! Everything was perfect and I cannot thank you enough. I shall happily be back on Monday evening! Very best wishes Muriel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

wonderful stay

Hotel guest review rating

the location is wonderful. very useful to access the center of London!


Cookie use on this site

Our cookies enhance browsing, they never store information about you. Our cookie policy.