Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.01 out of 5.0

Based on Total Reviews

2758

Rating Summary

  • Facilitites3.86
  • Cleanliness4.35
  • Staff4.40
  • Value3.94
  • Rooms3.95
  • Food and Drinks3.74
  • Meetings and Events3.42
  • Spa3.20
  • Health Clubs3.16
89.92%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Relaxing calm and not long enough

The staff, room and food was amazing!


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 2

?

Nice for the money


Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 5
Room 2
Meetings and Events 2
Spa 4
Healthclub 4

Staff was really nice

Really nice staff


Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 3
Room 2
Food and Drinks 3
Meetings and Events 4
Spa 5
Healthclub 1

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Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 5
Room 1

Not as good as usual

I had been many times at the hotel (and brought a lot of friends) and I did not expect to find a room so tiny that you must be a contortionist to move in it, and without heating. I hope to be more lucky next time. Kind regards.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Fantastic overnight stay at the Grange Clarendon Hotel

We had a lovely stay at your hotel and have recommended you to our friends and family. Thanks for having us and we look forward to staying here again in the future!


Traveller Type: Posted:
Facilities 1
Cleanliness 3
Staff 5
Room 1
Food and Drinks 4

Uncomfortable, dated and noisy.

The hotel was a disappointment compared to the website advertising. The beds were rock hard and they had pillows that flattened completely after only a short use. The bathroom extractor fan was broken and as such there were signs of damp and paint peeling in the bathroom. On the first of our 2 nights, other guests were noisy in their room til gone midnight (not the hotels fault) but heard through the walls. On the 2nd night, we were woken about 5.30am by a lorry unloading supplies to the hotel. The only good thing about the stay is that the staff were very friendly and the breakfast was lovely, even catering for dietary requirements. In short, uncomfortable stay, not value for money and won’t stay again.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 1

Impeccable hotel & room, horrible room service food

The staff, the room and the hotel in general were fantastic BUT we ordered from a great looking room service menu on the Saturday night a simple burger & chips & a Thai red curry. What an over priced disappointment! McDonald’s do better burgers and I hate McDonald’s and the curry was clearly a microwaved job. If the meals cost £3 each I probably wouldn’t have a problem because you get what you pay for but when the total bill is £28 I can’t help but feel completely ripped off. Correct your room service food and you’d get 5stars all through


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Anniversary Stay

Excellent value and free room upgrade.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 5
Spa 5
Healthclub 5

Thanks

NA


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 3
Spa 1

Very enjoyable three night stay in February.

Lovely quiet spacious room in a very quiet street close to Russell Square. Continental breakfast, beautifully presented with lots of choice.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 3
Spa 1

Very enjoyable three night stay in February.

Lovely quiet spacious room in a very quiet street close to Russell Square. Continental breakfast, beautifully presented with lots of choice.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Overall stay was average. Room and hotel overall felt tired. Marks on room walls. No hot water, which was fixed. TV only worked intermittently. Room was clean. Staff very friendly.

None


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

2 night business stay

very welcoming staff and good location. on departure i left my phone and one of the team came chasing after me down the street to hand it back!


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 5

Great Hotel

Stayed for just one night. Room was spacious. Bed was comfortable and English Breakfast was very nice too.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 2

Stay

Breakfast is quite limited.


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3

Grange.

A


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Clarendon

Comfortable stay thank you. Room 104 had a broken light above the basin which I am sure you will have replaced already. Some of the dining room chairs seem to have "tired" springs and I felt I was sinking too close to the table. I have not tried the Meeting Rooms, Spa or health club yet. These are constructive comments and not complaints !


Traveller Type: Posted:
Cleanliness 3
Staff 3
Room 4

Review

Our stay was overnight so was satisfactory


Traveller Type: Posted:
Facilities 1
Cleanliness 3
Staff 5
Room 1

great location...but horrible bed!!!!

Bed had stains on the covers. The bed was horrible!!!!! not comfortable and sloped down. was broken in the middle.


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