Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4 out of 5
.

Based on Total Reviews

3133

Rating Summary

  • Facilitites3.87
  • Cleanliness4.34
  • Staff4.41
  • Value3.94
  • Rooms3.93
  • Food and Drinks3.76
  • Meetings and Events3.47
  • Spa3.26
  • Health Clubs3.23
Real guest review
89.12%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

N/A

Hotel guest review rating

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Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Euston meltdown

Hotel guest review rating

Very last minute booking. Stayed before at grange townhouses, but the on the spot element showed the staff to be brilliant in accommodating my needs. A big 'Thank you'


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great Hotel, Camden, London

Hotel guest review rating

Excellent hotel, ideally situated in Camden, near to British Museum and London transport facilities, efficient and friendly staff, clean and bright rooms, excellent breakfast and good food available.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 2
Room 1
Food and Drinks 2
Spa 1

Would not stay again

Hotel guest review rating

With a couple exceptions, staff were not personable or welcoming. Sheer window curtain in bedroom was partially off rod throughout stay-this was reported first day. Room and room furniture needs updating .


Hotel guest review
Traveller Type: Posted:
Cleanliness 4
Staff 4
Room 2
Food and Drinks 4

Clarendon hotel

Hotel guest review rating

Room extremely hot and only a small table fan available No hot water on first evening/morning and wasn’t notified by any staff or nite to rooms


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 5
Room 1
Food and Drinks 3

Great location.

Hotel guest review rating

The staff was so helpful!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

A very pleasant stay at a superb location.

Hotel guest review rating

The Clarendon is an extremely well-run hotel with pleasant rooms, a capable and caring staff and a superb location, all at a very reasonable rate. I have stayed here several times for both short and longer visits and will return again.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Yvette and Mel, Perth, WA

Hotel guest review rating

The room and hotel were perfect for our needs, size and location were perfect! Only criticism would be lucky the weather was not too warm as no air con (only a small fan was supplied)


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 3
Staff 4
Room 1
Food and Drinks 5
Meetings and Events 1
Spa 1
Healthclub 2

No air-conditioning insane for a modern hotel

Hotel guest review rating

Ridiculously hot nonair con and no sleep


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 5

Great Location

Hotel guest review rating

We were with a Go Ahead tour. Would stay again, but would stay at your place down the street where we went to eat one evening. Seems to have been renovated and the staff seems more on the ball, may simply be the pride they have in a renovated facility but it is noticeable. Our property was "Tired" and needs 10-12,000 lbs per room to bring it up to the level that everyone would want to stay there. Bones are good, simply needs to be worked through with a renovation. One maroon decorative pillow in our room was ripped on one side and staff either did not notice, or did not care. Should be at least taken out of the room. Attention to detail from management may help. Note that in the back "garden" or treed area at the end behind your hotel next door there were unsightly wood and other pieces that had been used for fixing things that were laid in a pile, not stacked neatly but just thrown around. Employees want to do well, not sure if it is a combination of language, more focus and training needed or a few of them messing up the rest. Think just a little more focus and training would make a huge difference. Location Great, price right, tired property, and could use some focus on employees to help them get to the next level. Just felt overall attention to detail and focus could e improved. I did retire a few years ago from owning 22 hotels, some full service, mostly rooms only with buffet breakfast daily.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 2
Spa 4
Healthclub 4

Pleasant staff

Hotel guest review rating

Pleasant stay as usual


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Cozy hotel close to a great Turkish restaurant.

Hotel guest review rating

In general our stay was fine but we were using the sofa bed in room 001 for a third adult and the frame at the foot of the bed was bent and broken, would not support any weight. Made sleeping on the sofa bed difficult and uncimfortable. Really should be fixed ASAP.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 3

Friendly but hot and tired.

Hotel guest review rating

Very friendly. Bathroom very tired. Try sitting on the loo in room 13 and look around... Basement room very hot. No A/C but small fan provided.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

A comfortable and quiet night on business trip

Hotel guest review rating

i was only interested in having somewhere comfortable and quiet with a desk and good wifi connection while I was staying in london on a business trip. The hotel met all of those criteria so cannot fault them.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 2
Meetings and Events 5

Lovey room

Hotel guest review rating

Lovely room for the price! Very central and lots of restaurants in the vicinity. 5 mins walk from the tube. Wld definitely stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Beautiful clean spacious rooms on a quiet Street

Hotel guest review rating

Booked on the day on the spur of the moment as wanted to extend out visit. Staff were very friendly and arranged our room quickly, breakfast is included in the price if booked with the hotel website. Our room was beautifully decorated and spotlessly clean. Bed was comfortable and bathroom had a huge tub and shower. Will be returning again, wouldn't stay anywhere else as was so central. 5 mins to Oxford ST and the musèum is literally at the back of the hotel. Walking distance to Leicester square and Trafalgar square maybe 20 min walk.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Best breakfast and reception in London.

Hotel guest review rating

I have found the best receptionists and breakfast in London.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4

Does what it says on the tin!

Hotel guest review rating

This hotel is ideal for a short stay and provides most of what is desirable for such a stay oin London. The rooms are not luxurious but provide adequate comfort. The main pproblem is that there is no air conditioning and, although it wasn't the warmest of nights, the room was still hot. I used the fan that is supplied in the room as well as open windows ) I was on 2nd floor) to try to regulate the temperature. The breakfast room is small and also has to cater for guests at a sister hotel which makes breakfast quite crowded and very busy. However, the breakfast was of a good quality and tea was freshly made as was the choice of brown or white toast. There was a plentiful selection of cold meats, pastries and fruit to tempt people


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 3
Spa 5
Healthclub 5

Grange Clarendon; Great Comforts

Hotel guest review rating

Great place to stay whether on business or leisure. Good room and powerful shower; a room safe and lots of storage. Good breakfast. Great central location. Perhaps could do with a little spring clean in places?


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 4
Room 1
Food and Drinks 4

Not coming back

Hotel guest review rating

Whilt the check in experience is quick and well handled by the polite staff (this was the good part) the quality of my room (Clarendon, Rm206) was very poor. Although a good size space, the dark, old fashioned furniture and old paint really made the room feel cramped. the furniture had handles not screwed on tightly and was generally well past its best. It was a shame, a modern set of furniture and lick of paint throughout would have transformed the space. The bathroom is where I really felt let down. It was incredibly cramped - I almost had to use the sink with the door open to provide adequate space to move. This was not helped by the HUGE, outdated, dirty shower screen monstrosity that had enclosed the entire bath - it looked more like a reptile container at the zoo than a bath shower screen. It was entirely un-needed. The shower was barely a dribble and hardly enough to rinse the suds from hair or skin. The bathroom looked gruby, the shower screen was very old and well past its best too. The toilet barely flushed and was crammed into a corner. It really wasn't a nice experience. The room had no aircon, although a fan was provided in the wardrobe. The window opened widely though letting in a good breeze...but with it the noise from the kitchen staff shouting at each other early morning whilst preparing breakfast. A rather rude awakening i can assure you. Breakfast was adequate. I always book a full breakfast, and on the two occassions I have stayed have been told it is only a continental breakfast I can have. As a corporate booking, I feel I have been given a lower class experience and won't be returning. I am confident, other hotels across the city provide a cleaner, more modern, better value for money stay for the money charged.


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