Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4 out of 5
.

Based on Total Reviews

3051

Rating Summary

  • Facilitites3.87
  • Cleanliness4.35
  • Staff4.41
  • Value3.94
  • Rooms3.94
  • Food and Drinks3.76
  • Meetings and Events3.47
  • Spa3.26
  • Health Clubs3.22
Real guest review
89.31%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4

Perfevt

Hotel guest review rating

Perfect


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Business with pleasure

Hotel guest review rating

I’m a regular user of Grange Hotels and I’m never disappointed with what you get. The building are normally quite beautiful period properties converted to a hotel. The Clarendon is in keeping with this is the lovely, quiet area of Bedford Place/Russell Square. My room (106), was very grand with great views over a small green at the back. The proximity to the West End is a 15 minute walk or 5 minutes on the Tube, very handy. The area has numerous old pubs and nice restaurants so I guess this makes the requirement of a hotel bar less of a requirement. The bar at The Clarendon is very small and would be my only criticism, other than that I heartily recommend this hotel to anyone.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3
Food and Drinks 3

Good location, but in need of renovation

Hotel guest review rating

Good location, but in need of renovation The safe in our room was broken and was not fixed until day 3. Both day 2 and day 3 we had to get new key cards since both our key cards stopped working. The toilet seat was a bit loose. After maintenance tried to fix it one of the hinges was broken. There was a draught from the window


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

helpful staff

Hotel guest review rating

Pleasant hotel and nice stay , TV wasn't working and so had to Change rooms at 11.30pm when I just wanted to go to sleep , so slightly disappointing


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

helpful staff

Hotel guest review rating

Pleasant hotel and nice stay , TV wasn't working and so had to Change rooms at 11.30pm when I just wanted to go to sleep , so slightly disappointing


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Getting upgraded

Hotel guest review rating

Great location, nice staff and great room


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 2
Food and Drinks 1
Meetings and Events 1
Spa 1
Healthclub 1

Close to the airport

Hotel guest review rating

Bed needs updating and was not King size. Breakfast staff were not helpful


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Good stay

Hotel guest review rating

No fuss, was upgraded. Room spotless. Thank you


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

Bellissimo Hotel, peccato...

Hotel guest review rating

Ottima posizione e soggiorno confortevole. Peccato che avevamo prenotato una stanza con Kitchenette. Siamo arivati ed eravamo in overbooking. Hanno rimediato mandandoci all’albergo accanto - sempre Grange - in upgrade, regalandoci la colazione.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3

No era el hotel reservado

Hotel guest review rating

Habíamos hecho la reserva en el Buckingham. Nos cambiaron al Clarendon sin dar explicaciones. El personal del Clarendon muy atentos y profesionales, la habitación necesitaria alguna mejora, el papel pintado de la pared en algun sitio suelto y en el baño alguna mancha de humedad en la cornisa del techo. Justitas las 4 estrellas. No por ello queda descartado para un futuro viaje a Londres, su ubicación es muy buena.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

The Clarendon

Hotel guest review rating

Very convenient location and comfortable rooms


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 4

Good hotel but not satisfied with the room

Hotel guest review rating

Reservation for a family room for 4 adults and we receveid a room with only 3 adult beds. After discussion with the reception we are given a extra bed like a camp bed. Not really a bed for an adult !


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 4
Food and Drinks 3

Business Stay

Hotel guest review rating

Windows that open, spacious room,lift. Bed was too hard for my liking. Comfortable for a short business stay, great location for me.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Excellent

Hotel guest review rating

We didn't have a chance to use Meeting & Events, Spa, or Health Club, but everything else is perfect. The staff is very friendly and professional. Thanks for a lovely stay.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Nice stay could be better

Hotel guest review rating

Large room but without character, not very comfortable, dust on furniture and carpet. High bathtub hard to get into. Continental breakfast rich but not high quality. Eggs and bacon also not very tasty. Staff very nice!


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 5

Nice and comfortable room, great value for money👍

Hotel guest review rating

Great location, lovely hotel


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 5

Disappointing

Hotel guest review rating

We were in room 6, which was an unpleasant lower ground floor (cellar) room. No light and a view of a painted brick wall. This was supposedly a deluxe room that was also not discounted. The room, even with all radiators off was constantly over heated and unpleasant. Bathroom has a fair amount of mould on tile grout and disgustingly on the floor mat. And most annoyingly, there was no sound insulation from the room above so lots of squeaky floors from 5am onwards. This is the fourth time we have stayed in the Clarendon and it will our last.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Free Upgrade

Hotel guest review rating

Excellent hotel well located and in our case very cheap


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Convenient hotel

Hotel guest review rating

Conveniently situated near British Museum and Chartered Institute of Arbitrators


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Receptionist was lovely and gave me an upgrade.

Hotel guest review rating

Really enjoyed it, beautiful room and very friendly staff.


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