Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4 out of 5
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Based on Total Reviews

3021

Rating Summary

  • Facilitites3.87
  • Cleanliness4.35
  • Staff4.41
  • Value3.94
  • Rooms3.94
  • Food and Drinks3.76
  • Meetings and Events3.46
  • Spa3.24
  • Health Clubs3.2
Real guest review
89.51%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 4
Staff 4
Room 1
Food and Drinks 3

Clarendon Hotel stay Fri 9th -Mon 12th Hartley

Hotel guest review rating

We have stayed with you many times. This was the first time we have been dissatisfied. We booked a superior double room which was so small you had to walk sideways passed the end of the bed. Our issue is not with the staff who handled the complaint and happily moved us to a good room but with your classification of the room as superior. We were very disappointed as long time loyal clients to be given what must be the smallest room in the hotel. We do not expect to be upgraded, just have a room in which you can walk around. We were also disappointed that whilst collecting some more breakfast and standing perhaps 2 metres from our table we saw a member of staff clearing our plates and half full coffee cups. This is not 4 star hotel standard. Chris Hartley The judgements are based on our room as allocated on arrival.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

the tardis of hotels!

Hotel guest review rating

while I wasn't too impressed with not being told about possibly staying in a different hotel - we could not fault the Clarendon at all! from the friendliness of the staff to the size of the rooms and the breakfast in the morning - absolutely fantastic!!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Grange Claredon one night stay

Hotel guest review rating

no ironing board in the room, nor any notice to say where an iron board could be found (eg a laundry room). by the time I discovered there was no board, I didn't really have time to ring reception etc


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great hotel!

Hotel guest review rating

Great hotel great staff great value will be back!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great hotel!

Hotel guest review rating

Great hotel great staff great value will be back!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great hotel!

Hotel guest review rating

Great hotel great staff great value will be back!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4

On this occasion, my wife was accompanying me. Very comfortable room for two

Hotel guest review rating

Have often stayed at Grange Hotels in the past but often find them out of my budget. Very happy with stay (upgraded from Lancaster to Clarendon)


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Great value, convenient location

Hotel guest review rating

The pros are that this place is extremely affordable and the location is great. 1 block from the British Museum and a 5-10 min walk from Soho, the theaters, and the subway. The cons are that it is in need of a major renovation. The hotel looks like it was a 4 star hotel back in the 80s and hasn't been touched since then.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 5
Food and Drinks 4

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Hotel guest review rating

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Hotel guest review
Traveller Type: Posted:
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Hotel guest review rating

Will recommend to travel agent (Flight Centre) to refer business to your hotel chain and will also tell friends. Your hotel - Clarendon is in a great location.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

worth the stay

Hotel guest review rating

The management and staff are very helpful and customer friendly. room and environment are very clean as well.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

excelent location

Hotel guest review rating

I stayed in room 102 it was a good size very clean and everything you needed was there. the only problem was the breakfast was luke warm and had little taste.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Guest Review

Hotel guest review rating

Staff as always very pleasant. Disappointing that supplies of tea bags etc not replenished in room.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

Stay

Hotel guest review rating

Good hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3

1 night stay at Grange Clarendon

Hotel guest review rating

Nothing additional


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

A good location, great staff, good value, furnishings a "little tired"

Hotel guest review rating

None


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Great stay

Hotel guest review rating

Great location. Clean room. Friendly and helpful staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

A good night's sleep!

Hotel guest review rating

Love staying at Grange hotels with the Clarendon as my favourite1. Quiet, well placed and well looked after. Back in a couple of weeks!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Hotel guest review rating

Toilet is broken - thought that might have been noticed when room cleaned. Very comfortable mattress, but frame a bit worn and not fitted together properly. Staff are lovely - polite and friendly. A big thank you to the gentleman who got rid of a massive spider on the ceiling in the small hours of Monday morning!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4
Meetings and Events 3

very good

Hotel guest review rating

rooms in basement are hot in summer and are directly on the road the other rooms are really nice this is the 4 time in Grange Hotel


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