Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.21 out of 5.0

Based on Total Reviews

933

Rating Summary

  • Facilitites4.09
  • Cleanliness4.52
  • Staff4.57
  • Value4.14
  • Rooms4.23
  • Food and Drinks3.83
  • Meetings and Events3.72
  • Spa3.48
  • Health Clubs3.54
92.28%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

From the welcoming smile as he opened the secure front door, your rteceptiionist set the tone for our stay. Each member of staff we met was concerned about what we wanted and the quality of all facilities including breakfast, would lead us to book with you again. Thank you.

The Hotel was most convenient for eating out (dinner) and for catching the Eurostar to France


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great stay

The staff were friendly and when I needed help everyone was great


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

aa

The upholstery is getting worn, i am sorry to say


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 5

Great location, comfortable hotel for a family.

The room was spacious.


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3

N/A

N/A


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

2 night stay whilst training in London

Excellent service as ever. Nice room on first floor (#4). Street was very quiet and the blackout blinds worked a treat. Thanks and I look forward to staying with you again!


Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Ideal location

We have returned several times and like the Buckingham for its location, size of room, the mini kitchen, the excellent staff, the quiet and calm atmosphere. I would give five stars for food if the coffee was hot and fresh at breakfast. Please consider cafetieres and slightly larger cups to keep the coffee hot.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Large bed, hot showers, nice breakfast

Large bed, hot showers, nice breakfast


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Fabulous staff

Every member of staff is so very helpful they are a credit to your organisation


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Great boutique Hotel central location

Home away from home


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Quiet Retreat.

Love the small quiet atmosphere.Rooms always excellent and nicely not flashily furnished.Staff always very helpful and smiley. Very convenient for most London needs.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Business Stays

Staff extremely helpful


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Review

My room was generally comfortable, but rather warm. Even the water coming from the cold tap was warm! The small curtain was very shabby, would not close, and therefore let light in. I had room service one evening; delicious meal. Helpful and friendly staff.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Nice, clean, professional service, efficient, friendly. I have already recommended you to a friend - word of mouth.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Kitchenette very useful but no tea towel / washing up liquid. A tray would have been useful too. No menu for the Holborn Hotel available at the reception as per your brochure.


Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4

Friday 16 - Sunday 18th March 2018

Great location. Very professional, courteous and helpful staff. Would definitely visit again.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Great location, spacious room and attentive staff

Cracking room, lovely n warm when ‘the beast from the east returned’! Great night gets sleep, no constant drone of air con was a blessing


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5

2 nights at Grange Buckingham Hotel

n/a


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 2

Poor for Price, 3 star for me and not four star, needs refurbishment

overpriced for what the accommodation had to offer, in my view 3 stars and not four. Accommodation was outdated and tired. Needs a refurbishment with modern decoration and fittings to warrant four stars. Plugs in walls loose etc. Staff on reception helpful enough but took almost 20 minutes to check in, no one else waiting as staff and computer system were not aware of room upgrade i had agreed several days earlier. Overall overpriced and poor and would not use again when I am next in London for a business trip. Dr Frank Beesley


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 3
Room 5
Food and Drinks 2

My stay was good. The staff were very nice and welcoming but were a bit “sleepy” and and I’ll informed. Over all it was a very pleasant stay.

My room was in the basement and the wi-fi only worked on my mobile phone and sometimes on my lap top.


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