Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.21 out of 5
.

Based on Total Reviews

1017

Rating Summary

  • Facilitites4.1
  • Cleanliness4.53
  • Staff4.57
  • Value4.15
  • Rooms4.25
  • Food and Drinks3.83
  • Meetings and Events3.72
  • Spa3.48
  • Health Clubs3.47
Real guest review
91.84%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

Unlike many big chains

Hotel guest review rating

personal touch, very well located


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Wonderful large room

Hotel guest review rating

The Buckingham sits in an excellent location - close to the theatres and some lovely shops. The rooms are huge - a big bonus in a city. I had two sofas, a desk, a small kitchenette and a lovely king size bed. All this for the same price as a travelodge basic room! I loved this hotel and will always try to book it if I’m working in London.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Lovely stay just a minute from The British Museum

Hotel guest review rating

Stayed with my wife in a lovely double room, everything was clean and comfortable. Quiet at night. Nice continental breakfast.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

Happy with the stay

Hotel guest review rating

Comfortable stay excellent attention by staff


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3

Kitchen in the bedroom!

Hotel guest review rating

Loved the small kitchen area in a cupboard.... Great idea.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Comfortable room and satisfying breakfast.

Hotel guest review rating

My daughter and I had an excellent 6-night stay at the Grange Buckingham Hotel! The room was comfortable, spacious and clean, looking out to a pleasant, quiet courtyard. Breakfast was in a bright, cheery room and the breakfast spread was delicious. The friendly staff also made our stay extra special. Thank you! :-)


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 3
Room 3
Food and Drinks 1

Disappointing

Hotel guest review rating

A lovely hotel which I have stayed at many times before. I hope this is a one off. Couldn’t check in online ( error code) and check-in staff clueless. Got my breakfast order wrong. All in all, poor


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Service

Hotel guest review rating

Always great stay


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Service

Hotel guest review rating

Always great stay


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Service

Hotel guest review rating

Always great stay


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3

It was fine as the Grange Hotels usually are

Hotel guest review rating

As above


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 1
Room 2
Food and Drinks 1

Great location

Hotel guest review rating

Tv did not work on arrival; gas heaters squeaked so could not be left in at night; bath towels in bad condition (worn/stained); no follow up from anyone to address complaints no


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Excellent except for the fire alarm going off all

Hotel guest review rating

Excellent except for the fire alarm going off all


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Business stay for 3 nights

Hotel guest review rating

As always I love staying at The Grange Hotels and this was no exception however on my final night the fire alarm went off 3 times which did not make for a good nights sleep. I was told by reception that this was due to another guest smoking and the sensors being very sensitive however the 3 alarms occured at very seperate times which made me doubt the reason. However I look forward to my next stay - hopefully without the same issue.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great location - and fabulous hotel

Hotel guest review rating

I try and stay here whenever I am in London - not always that easy to get in to as t is very popular! Staff are very friendly yet professional. Rooms and facilties are very clean and confortable.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

The hotel was quiet

Hotel guest review rating

Excellent price for a good hotel. Above al the room was quiet, o background noise. Everything else was what you would expect. My only bugbear is being asked for lots of contact details. I did not have any food, use the spa or health club and was not there for a meeting.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3
Food and Drinks 1
Meetings and Events 1
Spa 1
Healthclub 1

Got an upgrade

Hotel guest review rating

No breakfast for the price was disappointed.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Another great stay

Hotel guest review rating

Stayed again at The Buckingham for 2 nights but with a gap between. My suitcase was kindly kept for me between stays and when I arrived for the 2nd night my case had already been taken to my room. Looking forward to future stays there.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Lovely stay

Hotel guest review rating

Nice hotel, well furnished, and a well-equipped room. The staff were all lovely, helpful, and friendly. Fantastic location.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Another enjoyable stay

Hotel guest review rating

Stayed longer than ever before for 4 nights it is just like a second home. The easy access to the theatres is 2nd to none. I will be back soon


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