Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

3.86 out of 5.0

Based on Total Reviews

2938

Rating Summary

  • Facilitites3.80
  • Cleanliness4.26
  • Staff4.31
  • Value3.82
  • Rooms3.65
  • Food and Drinks3.64
  • Meetings and Events3.65
  • Spa3.21
  • Health Clubs3.22
86.35%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 4
Room 1
Food and Drinks 1

Very poor.

First room we were given had a fold away bed, which was very low, i have mobility problems and couldn't have got on or off the bed. And the bath/shower was inaccessible for myself, even difficult for my husband. After ringing reception we were offered an alternative room which we went to. 214 a tiny room, extremely hot,same problem with the bathroom, and a very small bed. I'm 5"4 and my feet hung off of the end of it! My impression is, if you complain you end up with the worst room in the hotel. I was so tired at this point I dint complain anymore for fear of being moved to the other end of the hotel. The room was so hot we had to TRY and sleep with the window wide open. My husband feared the window would fall down as the frame was so rotten, and had a broken bent bolt to hold it open. In the Morning, after a terrible nights sleep, I couldn't shower or bathe due to the bath being inaccessible. Breakfast was not good. Our toast came whilst we were eating cereal, therefor cold when we got our cooked breakfast, which was very poor, not much of everything considering there were only 3 of us in the dining room at this time. We ordered decaff coffee when we came into breakfast, had one cup each, we were offered no more. Very disappointing for £23 each! We won't be in a hurry to recommend your hotel.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Overnight stay


Traveller Type: Posted:
Facilities 1
Cleanliness 3
Staff 3
Room 1
Food and Drinks 4

Not what I had hoped for


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

Garden retreat

No cold water from the basin in the bathroom. No plug. A bit of the bedstead was broken.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 2
Food and Drinks 4
Meetings and Events 4

Nice place with marvellous location

You urgently need to upgrade the facilities inside the room - only one chair for a double room, TV not working properly, ventilator in bathroom did not work, single glazing in the room. no space to work from the desk because the bed is too close.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3

Excellent London Stay


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

OK, nothing special


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3

GOOD


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 3

Business Stay

Check-in staff were very courteous and efficient.


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 2

Sleepless night

The room was very nice however there was a banging noise coming from the bathroom which woke me a few times in the night


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Relaxing stay

Happy New Year!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

New Years' Eve

Really pleased with the friendliness of the staff.Great location and very quiet.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3

New year

I have stayed at a number of the grange hotels. Unfortunately this was not a great stay room 204 slopes the bed isn't flat and it is a very unusual sleep to be sure. The bathroom floor slopes so when you enter with no shoes on you slide towards the sink. It is also probably the smallest room I have been in for some time. I will still use the grange chain but I will not revisit this premises. Your staff are great as always but I would say that room needs some work. Especially when paying new year rates. Thanks. Helen


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Comfortable


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Extremely Enjoyable

Best hotel I have stayed in whilst in London - courteous and welcoming staff - fantastic location and extremely comfortable room - cannot recommend enough.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great location and hotel

Great location, good rooms, pleasant and helpful staff!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Overnight stay

Enjoyed our stay and found the staff very friendly and helpful


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Good hotel

Good price in a nice location. Hotel nice but rooms did feel a bit dated. But they were clean and had everything we needed. Would stay again if I was in the area.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Nice location and hotel.

After a horrid Airbnb rental, we booked with Grange for the second time. Had a wonderful stay. Our room was clean and tidy. The staff was helpful and friendly. Wonderful location. Couldn’t ask for a better hotel in London for the price.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Cozy hotel that we really enjoyed.

Will recommend and hope to return.


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