Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.86 out of 5.0
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Based on Total Reviews

3133

Rating Summary

  • Facilitites3.80
  • Cleanliness4.25
  • Staff4.32
  • Value3.83
  • Rooms3.65
  • Food and Drinks3.64
  • Meetings and Events3.64
  • Spa3.20
  • Health Clubs3.21
Real guest review
85.67%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3

Lovely hotel in fabulous area

Hotel guest review rating

The only thing that was very strange is that I had to go downstairs and pay for the room service! I've stayed in hotels all over the world and when given the card at check-in it covers whatever hold and any expenses. This was highly annoying to have to do and very weird. They should specify that you need an additional hold for any additional items. Otherwise it was perfect, will definitely use it as my go to hotel for weekends in London


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 5

Very good overall but needs updating in some areas

Hotel guest review rating

Whilst our executive room was generous in size several things were disappointing : small & inaccessible wardrobe, tired basin & bath fittings, badly placed & old-fashioned hospitality facility. Put these right & the experience would be that much better.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Improvement on decor from previous stay in Jan

Hotel guest review rating

Na


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

over priced

Hotel guest review rating

I booked direct on your site and was told it was the best rate I would not do this again as booking via a site would have given me a significant lower rate


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

over priced

Hotel guest review rating

I booked direct on your site and was told it was the best rate I would not do this again as booking via a site would have given me a significant lower rate


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Pleasant and Quiet

Hotel guest review rating

We came down from Leeds for a wedding at a nearby hotel. We chose this hotel as it was more affordable for us. It was great value for money. the room was well lit, quiet and comfortable, although a little small and cramped. The shower facilities were great also. for the price, we would highly recommend this hotel to friends Many Thanks


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

One night stay.

Hotel guest review rating

The room was very quiet and I slept very well.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

overnight for visit to the opera

Hotel guest review rating

Quite satisfied and have booked again


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Robin Klein

Hotel guest review rating

Always a nice experience to stay at the Grange White Hall. however for guests such as myself that return each week, it would be great if the breakfast could have a bit more variety (ie different food on different dates).


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

Nice Hotel in a quite Zone

Hotel guest review rating

Location is great. Hotel may be a little old fashioned - but OK.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 4

Lovely hotel, spacious room, nice garden for a cold drink after a hectic day.

Hotel guest review rating

Really pleasant stay


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 4

Lovely hotel, spacious room, nice garden for a cold drink after a hectic day.

Hotel guest review rating

Really pleasant stay


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Very pleasant stay in central London

Hotel guest review rating

An elegant low key hotel, perfect location next to British Museum. As a solo business traveller felt very happy and safe


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

April visit

Hotel guest review rating

Our stay was very pleasant. One small criticism was that at breakfast on both Saturday and Sunday croissants had run out by 9.20 and were not replaced and pastries were also running short. Given that breakfast goes on until 11.00 on a Sunday this was disappointing. It would also be good if sliced bread or brioche was on display in addition (toast is not always wanted).


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 2
Healthclub 2

Great stay! Lovely hotel ; great location; great experience!

Hotel guest review rating

Lovely hotel; very friendly helpful staff; great location ; overall good value


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Good value stay in central London.

Hotel guest review rating

Good value stay in central London. The staff at the White Hall Hotel were excellent


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Nice

Hotel guest review rating

Lovely staff.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Centrally located and comfortable

Hotel guest review rating

Bacon and susages were cold from the new hot plates


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Good overall, but a few small things that could be improved

Hotel guest review rating

Our mattress was not good and we asked about it. In the beginning they said there is nothing to do, but then the manager kindly told us they will change it and the new one they brought was perfect. One night we came back and wanted to take a bath, but there was only warm water (not hot enough). They tried to fix it at night but couldn't. They fixed it the next morning. Which was ok, but we expected to hear more from the manager about this.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

first time staying at the Grange White Hall. Pleasantly surprised

Hotel guest review rating

No problems with the room. I never had food, used the facilities or spa/fitness centre. I didn't know it had those facilities as it wasn't advertised. I am staying again this week so it met everything I wanted. The rate is excellent for the location too. Very satisfied.


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