Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.86 out of 5
.

Based on Total Reviews

3271

Rating Summary

  • Facilitites3.8
  • Cleanliness4.25
  • Staff4.32
  • Value3.83
  • Rooms3.64
  • Food and Drinks3.64
  • Meetings and Events3.62
  • Spa3.19
  • Health Clubs3.2
Real guest review
85.39%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Short weekend stay for cultural visits including soft cell

Hotel guest review rating

Comfy room overlooking relatively quiet street although decor a bit dated and tired looking but clean and bathroom facilies good. Comfy bed with nice bed linen and comfy pillows. Very pleasant helpful staff. Brilliant location next door neighbour is the British Museum, walking distance from Euston and Kings Cross, walking distance to Covent Garden and Soho


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Again a pleasent stay! Thanks for good service!

Hotel guest review rating

Some water botles in the room would have been a good additional as standard.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

RECOMENDABLE

Hotel guest review rating

La estancia ha sido muy satisfactoria, siendo el trato del personal, en especial Ana, muy agradable, al igual que el responsable.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Lovely hotel in great location

Hotel guest review rating

Me and my husband came up o stay for one night to be able to attend an award ceremony at the British Museum. Could not have wished for a better stay. Lovely staff and great standard. Would highly recommend and will definitely return.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Comfortable room overlooking garden. Lovely. Thank you.

Hotel guest review rating

First time staying at this hotel. Upgraded our room. Staff very friendly. Didn’t eat here this time but would definitely stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3

Great hotel, friendly staff, just a few quirks which reduced the rating

Hotel guest review rating

room was comfy, staff were helpful. Only issue was that the desk and bedside tables leaned down things kept sliding off?


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 1
Spa 1
Healthclub 1

Great Location

Hotel guest review rating

Good value for an excellent location inn London - also quiet.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 4
Food and Drinks 4

Great location and helpful staff

Hotel guest review rating

Perfect location for exploring London. Good price and rooms well equipped. Staff are really helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 2
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

a great long week end at London

Hotel guest review rating

the hotel is fine, except our room (002), the bed was awful. our precedent room four years ago was perfect


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

One of many stays

Hotel guest review rating

Always enjoy staying at the Whitehall Grange. Suits our needs perfectly.Friendly staff. Just don't water down the orange juice quite so much- it spoils breakfast.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2

Good

Hotel guest review rating

I booked a standard single room and was located in the Lower Ground with a window to a store room and barely any air or outside light. I asked the reception to switch rooms and she was kind enough to upgrade me to an executive room on the second floor which was better. Walls and doors are not sound proof so I could hear anyone passing by my room and unlocking their doors. Breakfast included pastries, cheese, cold meat, and cereals which is average. Creaky wooden floor. No issues with cleanliness. Window was difficult to open. Overall it was an average stay for one night.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Cricket and Theatre Break

Hotel guest review rating

Excellent location for exploring London.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 5
Meetings and Events 1
Spa 1

good location, good staff and good breakfast

Hotel guest review rating

Our room on the top floor was very hot and the windows were a bit unreliable - slipping down when opened


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Hotel guest review rating

When I wasn't happy with my first room the staff happily upgraded me to a very nice room. In passing I mentioned that it was my birthday and then the staff surprise me with a piece of cake and candle.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

4 night stay

Hotel guest review rating

Complementary water I had to ask each day for it


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 3
Room 1
Food and Drinks 1

Hotel stay

Hotel guest review rating

Got a room in basement, where bed was visible from street of blinds were open. Not a very nice room. Staff friendly. Breakfast limited and dirt in mushrooms.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Leisure trip

Hotel guest review rating

Clean but tired room, comfy but only a double bed, would have liked a king size. Nice complimentary toiletries, nice friendly staff.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Excellent as always

Hotel guest review rating

My only complaint is the cost of a small glass of Baileys at the end of the day


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