Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.86 out of 5
.

Based on Total Reviews

3339

Rating Summary

  • Facilitites3.79
  • Cleanliness4.25
  • Staff4.32
  • Value3.83
  • Rooms3.65
  • Food and Drinks3.63
  • Meetings and Events3.62
  • Spa3.2
  • Health Clubs3.22
Real guest review
85.18%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3

Good hotel for business trip

Hotel guest review rating

The room was larger than I expected for the UK, reasonably furnished and clean. The location is excellent, right next to the British Museum and near several tube stations. Very easy to get to from Heathrow. Staff was friendly and helpful. Breakfast was not fancy, but perfectly adequate.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Peace and quiet in the centre of London

Hotel guest review rating

Perfect location for our long weekend of culture. Easy access to everywhere by bus. Discrete friendly staff. Breakfast ok, excellent fresh fruit salad, just the coffee could have been better. Our room looked out onto the garden walled by the back of the British Museum. Not a sound to disturb us all night until the welcome of the dawn chorus.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Considerate upgrade

Hotel guest review rating

Having stayed here and at most of the other Grange hotels in Bloomsbury, I was pleased to be given a complimentary upgrade and not be situated next to the lift. I know that can be annoying if, like me, you want to get on with some work. My room had plenty of desk and work space. Had a lovely breakfast before leaving.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 3
Room 4
Food and Drinks 4

The breakfast was very good

Hotel guest review rating

We were very happy for choosing to stay there. The bed was AMAZING and very confortable. The only bad thing was that the room was a little bit cold, maybe because the windows were not so thick to stop the cold to enter.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

A Good Find!

Hotel guest review rating

Very good value for one nights stay within walking distance of UCLH, where we had an early appt. The room and furnishings were a bit tired and well worn in places but was a reasonable size and the bed was very comfortable. The bath was a good size although the towels were rather on the rough side.! It was disappointing to find the restaurant closed in the evening but staff directed us to another of their hotels. The continental breakfast was average but adequate. The staff were all very friendly and helpful and we will be returning for another couple of nights in a couple of weeks, when we have further appts.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 3
Spa 3
Healthclub 3

Nice Hotel

Hotel guest review rating

Very good location. It's good a nice vibe.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 3
Spa 3
Healthclub 3

Nice Hotel

Hotel guest review rating

Very good location. It's good a nice vibe.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Perfect location

Hotel guest review rating

The hotel wasn’t as nice as the other grange hotels I have stayed in but it’s location made it perfect for an overnight stay.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 2
Food and Drinks 1

not great - needs trained staff and refurb

Hotel guest review rating

having booked early check in and upgrade for room was very disappointed. early check in was over an hour late and room presented was small and outdated. early check in was refunded and room changed thanks to receptionist but did not expect this service from so called4* hotel concierge was clearly new and not much help, couldnt tell me what wine was available in bar lack of trained staff elsewhere meant one guy doing everything, breakfast was not worth price (not quality food, coffee was poor - tasted like muddy water), no restaurant available in evening in hotel (not that i would have used) hotel overall very dated and clearly needs investment. would not stay again - pictures on website DO NOT match reality


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Great breakfast

Hotel guest review rating

Great value


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 2
Food and Drinks 4

Small cold room

Hotel guest review rating

Small room. The window next to the bed did not close fully which created a cold draught, on the coldest night of the year. The room was next to the lift and my sleep was disturbed by the noise of the lift.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Very nice Hotel

Hotel guest review rating

Staff was very friendly and helpful. Breakfast was great as well.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 5
Spa 5
Healthclub 5

Upgraded to a lovely 4 poster room

Hotel guest review rating

Very pleasant staff. Lovely room and great nights sleep


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Food and Drinks 3

Staff

Hotel guest review rating

The staff went out their way to be helpful were courteous and deserve to be mentioned


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Nice clean room

Hotel guest review rating

Comfy bed


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 5
Staff 2
Room 5
Food and Drinks 1

Hotel guest review rating

No water in the room, bars closed early, food in the bar was poor - waiting ages poor bar service.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

.

Hotel guest review rating

The room was clean but some of the lights didnt work and was not up to the usual Grange standards


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 1
Food and Drinks 2

Single room

Hotel guest review rating

I had a single room near a lift shaft. It was very difficult to get to sleep as the lift was frequently used until after midnight.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Another enjoyable stay

Hotel guest review rating

We have stayed at Grange hotels many times and particularly like the White Hall as it’s right next to the British Museum where we spend a lot of time. We were disappointed that the restaurant was closed for dinner during our stay but the staff booked us into the nearby Grange Beauchamp where we enjoyed the usual high standard of food. All of the staff are extremely friendly and helpful and will go out of their way to help you. This is why we will continue to stay at Grange hotels.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

The bed

Hotel guest review rating

I'd have liked free WiFi and there wasn't much signal down in the basement rooms


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