Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.86 out of 5
.

Based on Total Reviews

3381

Rating Summary

  • Facilitites3.79
  • Cleanliness4.25
  • Staff4.32
  • Value3.83
  • Rooms3.65
  • Food and Drinks3.64
  • Meetings and Events3.63
  • Spa3.22
  • Health Clubs3.23
Real guest review
85.09%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Pleasant Stay

Hotel guest review rating

Enjoyed our two night stay very much - nice third floor room overlooking the garden - your staff are a huge asset to the hotel - hope to return before too long.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

The staff are very nice.

Hotel guest review rating

The staff are very nice.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Traditional townhouse

Hotel guest review rating

I love staying here, very peaceful and the views at breakfast onto the garden and the back of the British museum are lovely. Rooms aren’t huge but very clean and comfortable and the staff are smiley and helpful


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Good location

Hotel guest review rating

Concierge very helpful printing out some vouchers from my email


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Excellent value for money

Hotel guest review rating

Excellent value for money in a great part of London.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

friendly staff, very good location in central area

Hotel guest review rating

We enjoyed our stay, the hotel is charming, the staff friendly, and the location near the British Museum in central area of London is very good. The hotel needs a bit of renovation, for example, the window in one of our rooms was


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 3
Room 4
Food and Drinks 4

Did not try the spa or meetingroom

Hotel guest review rating

Very nice hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

A Reasonable Room at a Reasonable Price!

Hotel guest review rating

Our third stay at this hotel for another early hospital appt. A neat room (307j smaller than the others we have stayed in and facing out onto Montague Street so a bit more noise but again comfortable.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Wonderful staff

Hotel guest review rating

Staff was helpful & the quaint sitting area & bar are open 24/7. We got back to the hotel late & hungry. We were able to relax for a few moments with a delicious small fire to eat & beverage at midnight!


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 1
Room 1

Hotel Disappoints

Hotel guest review rating

Having visited the hotel about three years ago, we returned and were disappointed. The receptionist couldn't find our booking and continued to insist that we were someone else, with a completely different email address, despite our email confirmation of payment. She was rude and offhand. Having spent time sorting it out, and since the rooms weren't ready, we left our luggage, returning later to a similar scenario with an even ruder member of staff, who insisted that he could neither find our booking nor the paperwork that we'd spent time filling in earlier. The rooms, in the basement were adequate but shabby and disappointing, the beds uncomfortable. Our bed seemed to be next to the staff entrance, with their early morning arrivals, noisily carrying buckets back up the steps. Fortunately we hadn't booked breakfast because we hadn't considered it value for money on our previous visit. Well situated, nice looking hotel - but we wouldn't consider returning again.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

great location and very helpful staff

Hotel guest review rating

Always a good stay, great staff. Corridors way too hot though, window frames are in need of repair and bathrooms could do with an upgrade, but location, location, location, it's hard to beat!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 4
Food and Drinks 4

A British Hotel with it's own unique character

Hotel guest review rating

Wanted to stay close to the British Museum, Underground and local British Hotel. This is a good place to stay if the criteria above suites your purpose. The British Museum is around the corner. The Russell St. Underground stop is a 10 minute walk way. The hotel was what we expected - a British Hotel with it's own unique character. The added benefits we did not expect were the number of coffee shops, local shops, local restaurants and away from uncontrolled tourist traffic. The hotel could stand some updates especially in the front desk and bar area - first impression goes a long way.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

(Another) Great Stay

Hotel guest review rating

I have been staying at the Grange Whitehall since 2010, several times a year and mostly for business. The hotel is superbly located for transport links and London's nightlife, while also being very close to business districts. Staff are always friendly and welcoming with a no-fuss, efficient approach. The rooms are very comfortable and quiet, and the breakfast great value. I can strongly recommend this hotel to both business travelers and adult tourists who value convenience, comfort, value for money and quiet. I hope to be using this hotel on my visits to London far into the future.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 5

Enjoyable visit

Hotel guest review rating

We enjoyed our stay. the room was vey comfortable and overlooking the garden. Breakfast was very good. hope to visit again soon.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Overnight stay for theatre visit

Hotel guest review rating

Exceptional value for money. Warm and cosy. Fab shower and really comfy bed. Staff were wonderful very polite.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Overnight stay for theatre visit

Hotel guest review rating

Exceptional value for money. Warm and cosy. Fab shower and really comfy bed. Staff were wonderful very polite.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Overnight stay for theatre visit

Hotel guest review rating

Exceptional value for money. Warm and cosy. Fab shower and really comfy bed. Staff were wonderful very polite.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 4
Room 5
Food and Drinks 3

Pleasurable stay

Hotel guest review rating

We got upgraded to an executive room and it was lovely. Room service wasn’t always good as once food was over cooked and another time undercooked plus tray was left outside our room for 2 days. Breakfast chef was lovely!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Good value

Hotel guest review rating

Nice clean rooms, friendly staff and good selection of food for breakfast I would recommend for a inner London stay.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Friendly

Hotel guest review rating

A pleasant stay, thank you.


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