Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.33 out of 5
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Based on Total Reviews

5300

Rating Summary

  • Facilitites4.31
  • Cleanliness4.73
  • Staff4.52
  • Value4.25
  • Rooms4.41
  • Food and Drinks4.03
  • Meetings and Events4.08
  • Spa3.83
  • Health Clubs3.83
Real guest review
93.34%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Nice quiet hotel in a good location. Friendly staff and good service.

Hotel guest review rating

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Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Excellent customer service

Hotel guest review rating

Apart from the lighting in the wardrobe area which was very poor all else was excellent


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3

Good value in Central London

Hotel guest review rating

First time in London and first time in a Grange hotel. Both were very good. London was a five star. I gave the hotel 4 stars. Very clean. Friendly staff who always looked professional and well dressed. You lost points on the room for 2 reasons. Mattress was very uncomfortable. Very hard. Also we stayed in apartment 3 which was very hot with no real way to cool it down. (this was in Mid November which should not be an issue). We had the heat off the entire stay but it was always too hot. Other than that great location. Easy walking distance to many popular areas. We would stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Disappointing Stay.

Hotel guest review rating

During my stay my door lock would not work. This was reported but no action was taken except the offer of a new room. Due to time restraints we could not accept this offer and as we had been told the maintenance would be called, we accepted the situation. This however did not happen. Again we were offered a change of room, but after a tiring day around the capital, we did not want to pack and move rooms at 9.15 p.m.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 5

Week end in London

Hotel guest review rating

Is the third time i stay in Grange Wellingon when in London. I choosed for the location but i have apprecieted all the rest. Cannot rete S.p.a. or Health club because usnused.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 1

Lovely hotel

Hotel guest review rating

Breakfast very poor and cold


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 1
Room 2
Food and Drinks 2

Uninterested staff

Hotel guest review rating

Staff very disinterested, from Front Desk & Concierge


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 4
Food and Drinks 4

Great weekend celebrating my sister's 50 th birthday. Would have been even better if we hadn't encounter a couple of issues detailed below. The guy who looked after our luggage was really good though . It was your bartender and breakfast staff who may need a little more trading or organisational skills. Overall though it was good .

Hotel guest review rating

This is the 3rd time we've stayed. Rooms tastefully done and gorgeous as ever . One comment I will make is the draw at the side of the dressing table in room 215 is unessessary . It looks a bit tatty and the draw doesn't close. Staff on reception really good and helpful. The bar however was disappointing. There didn't seem to have much of a choice in the way of drinks and when we asked for a tanquery gin and tonic the bartender said he couldn't serve us this gin as it wasn't on the till. I made a comment and insisted the the gin was there that was the one we wanted so in the end he did serve this gin and had to price it through as Gordon's gin. Probably same price but he shouldn't have made a issue if this. My other party members were staying in rooms 203 and 205 and were disturbed at 3.30 am by some unruly guests and found it difficult to get back to sleep. We should have contacted reception to complain about the noise. Breakfast is lovely as always but the staff were slow in responding filling the hot plates . We had to ask for tea , where before we we taken to our table , asked our preference for tea and coffee and any additional breakfast items. We love the location of the Grange Wellington , it suites our needs and would probably stay again .


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Fabulous Hotel - Great find.

Hotel guest review rating

Great location


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 1
Healthclub 1

GOOD VALUE HOTEL IN HEART OF LONDON

Hotel guest review rating

GREAT ROOM AND GREAT LOCATION.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Lovely hotel

Hotel guest review rating

I really liked the hotel and the facilities. The staff were very friendly. It would be great if breakfast could begin at 6:30 rather than 7 - we had to leave the hotel by 7:20 each days so there wasn't enough time to eat what looked like a delicious breakfast. I'd love to come back again though.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

The stay was decent. I didn't utilize all the facilities, hence cannot score on all the parameters

Hotel guest review rating

No other views to share


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Healthclub 4

Great stay

Hotel guest review rating

I didn’t get to use the spa. Gym wasn’t big, but useful.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 5

Good experience

Hotel guest review rating

Food was excellent. Rooms modern and comfortable. Able to regulate the temperature in the room (unlike many hotels). All staff were pleasant and helpful


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Comfortable Stay

Hotel guest review rating

Nice hotel in quiet but central location. Helpful staff. Good breakfast.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Martinazzo Giorgio

Hotel guest review rating

i did not check the Food/meetings/Spa/health club boxes because I did not used them.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

Very good staff - great service.

Hotel guest review rating

Very good and Professional staff - Customer Friendly - I really appreciate this. Nice location also. Little improvment - I had a room on the road side and it was a little Noisy - better siolation of the Windows would be a great plus. I had to struggle to find the plugs next the bed. When you travel for work having the possibilities to reach the plugs and charge all your "electronics" easely is also a great advantage. But I will definitively come back.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 2
Room 4
Food and Drinks 3

Saturday Night Stay

Hotel guest review rating

I thought the hotel style was lovely, it was exceptionally clean. The room was comfortable and a good size. So peaceful overlooking the gardens opposite. We found two members of staff particularly helpful and efficient but couldn't say that for all of them.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Birthday Treat

Hotel guest review rating

We had a really comfortable suite (A6). Lovely bed. Plenty of room to spread ourselves around. Very clean. Only one little thing was that it was extremely hot in the room. I did turn the thermostat down which helped a little but it is a very minor complaint. Excellent staff. Good choice of breakfast (a bit pricey) but food could have been hotter.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 3
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Pleasant stay but could have been better

Hotel guest review rating

Stay could have been better if at least a complimentary bottle of water is given each day and if late check out could be extended to 1pm for return customers.


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