Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.35 out of 5.0

Based on Total Reviews

4813

Rating Summary

  • Facilitites4.32
  • Cleanliness4.74
  • Staff4.54
  • Value4.26
  • Rooms4.43
  • Food and Drinks4.04
  • Meetings and Events4.09
  • Spa3.85
  • Health Clubs3.84
94.10%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 4
Healthclub 4

Peaceful quality


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Helpful service at a difficult time

Following the Horseferry Road major gas leak emergency local area evacuation, I was sent to your hotel on Wed 10 Jan at 23:00 hours. The night staff were prepared for my arrival, courteous and helpful. A good night's sleep and the full English breakfast re-energised me for whatever might unfold next! Reception staff in the morning were helpful and understanding (I was uncertain about when I would be allowed back into my own flat), and did what they could to help. Well done! and thank you


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Survey

Breakfast is an important meal in the healthy diet scheme. A bit more variety in line with continental breakfast would be appreciated


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 3
Food and Drinks 1

Our stay was fine

The check-in process with the tablet is cumbersome and actually slows things down. It's also less personal, and sets things off on the wrong foot in terms of service. Several issues with our room (006) which included a nearly impossible to adjust shower temperature knob so the water was scalding and couldn't be adjusted without two people wrenching on the knob, and the cable cord for the tv was hanging out because it was shredded and needs replacement. Also, why aren't the important phone numbers or instructions for using the room phone(s) written on the actual phone or even in the booklet provided in each room? Confusion over breakfast being included led to me being forced to pay 12 pounds for a very mediocre breakfast, not happy about that. Overall, we spent a good amount of time in Europe and Morocco before arriving in London and the service elsewhere was outstanding. Everywhere we went in London, including this hotel, service felt like an afterthought.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Friendly and modern hotel in excellent location

We had to take refuge in the Wellington due to a gas evacuation of our street. The friendliness of the staff was amazing, and it turned a stressful situation in to a mini break. The rooms are spacious and modern, the breakfast buffet has a huge selection and gluten free bread was on offer. The best, however, is the service - warm and helpful in all areas. Thank you, we will for sure recommend the Wellington to everyone looking for a great, central hotel in London.


Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 5
Room 5

Comfortable, high quality hotel

The bathroom door was dirty (something had been spilled on the door and it hadn't been cleaned).


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 2
Meetings and Events 4
Spa 3
Healthclub 3

Quiet central location close to Westminster

My first time staying at the Grange Wellington and I was impressed with the room and location. I was given a self contained apartment and it was roomy and comfortable. The only issue was the heating as it was too high and to open a window I had to climb on to a sofa to do so. Breakfast was good but the food is focused on fresh quality food. By this I mean the English cooked option is a buffet but was empty upon visiting so I had to watch for the food coming out to get what I wanted.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5

Overnight business trip stay

Booked a very last minute room for a business trip and got it at a truly excellent price. Rooms facing the open green area are much more quite and I would recommend requesting one of those. Hotel and staff were again fantastic and I would therefore have no hesitation in recommending anyone to stay.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Perfect


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Very nice hotel


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Great stay - only faults were drafts coming in from window into room - cold for this time of year. Softer beds would be great too. (personal preference) But a fantastic experience overall.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

I stayed for one night and was on crutches after knee surgery the staff went out of their way to help me. Forluca the lady in the restaurant was fantastic one suggestion is maybe a tv in bar area. Excellent stay.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Trip to London


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Well located & very comfortable hotel

I found the breakfast poor. I am vegan so the options were limited but I'm used to that so it's not something I would complain about. However, my friend & I asked for toast & we were given 3 slices of toast to share. I was given 1 small cup of coffee - I assumed that the staff would be returning to check whether I would like some more but I was not offered any more coffee. We had breakfast at the hotel on our first morning but went out for breakfast the following day - more choice & much better value.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Arranged by Back Roads


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 5
Food and Drinks 4

Friendly, homelike, nice stay

Very helpful staff, nice and enjoyable stay. Thanks and hopefully until soon!


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

*


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

One night in london


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3

Good staff and warm hospitality

Staff was really good and cooperative. Room was very spacious. Wi-fi was an issue off and on. Overall experience was very good and we will definitely stay there again. Worth the value


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

David Ord

Thank you for a great stay. Excellent staff at every point of contact. I would not hesitate to recommend your hotel.


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