Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.41 out of 5.0
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Based on Total Reviews

14998

Rating Summary

  • Facilitites4.59
  • Cleanliness4.70
  • Staff4.46
  • Value4.28
  • Rooms4.52
  • Food and Drinks4.10
  • Meetings and Events4.25
  • Spa4.50
  • Health Clubs4.49
Real guest review
92.78%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Spa 4
Healthclub 4

Karen Bond - Leisure

Hotel guest review rating

Excellent staff and clean overall. Gym and spa good. Rooms spacious. Showers in health club communal area not working properly


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 1
Spa 1
Healthclub 1

Restful Luxury

Hotel guest review rating

The hotel was fabulous. Great amenities and courteous hotel staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Nice stay, good location, great staff, very good breakfast.

Hotel guest review rating

Nice city views, near London Tower and Tower Bridge.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3
Healthclub 3

Review of my stay this week

Hotel guest review rating

A proper restaurant for the evening is lacking. However service at the bar is very good and efficient and food is ok.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Perfect!!!

Hotel guest review rating

Just perfect, we always choose this hotel when we travel to London. This time 5 nights and it was just awesome!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3

Comfortable and clean business hotel with luxurious rain showers in each room

Hotel guest review rating

At each visit at the Grange I am always very disappointed with the tea at breakfast time. It tastes awful. Do you use the same pots for making tea and coffee? If so it may be that the coffee taste that lingers in the pot from previous uses is flavouring the tea. Otherwise it is just horrible tea that you use.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Superb quality and value

Hotel guest review rating

Stayed several times and always excellent.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

A delightful experience for my boy and I

Hotel guest review rating

The staff at the desk and breakfast were very polite and nice and my little boy loved his first experience staying in a hotel in London. very pleased we choose the Grange Tower Hill. Would love the chance to come again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Hotel guest review rating

Will stay with you again. Excellent value. Thank you.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

Beautifull hotel with friendly and professional staff. 5*

Hotel guest review rating

Great location


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Review

Hotel guest review rating

NA


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5

Rooms and staff were lovely - easy check-in and out

Hotel guest review rating

.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5

Rooms and staff were lovely - easy check-in and out

Hotel guest review rating

.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Spa 5
Healthclub 5

3 nights in the capital

Hotel guest review rating

The buffet breakfast is a bit cold which is a shame. Our rate included cooked breakfast so that was ok but would have felt wrong to pay extra for that. My daughter had both the waffles and the pancakes during our stay which were very good, cooked to order. We stayed in one of the suites, expensive but really good. The curtains let in light at the top which woke me early, there’s some noise from the rail line outside which bothered me also, ear plugs were the answer. We had good room service food one night, not too overpriced, superb chips.. The pool area is lovely. The staff were great. We will definitely return when we are feeling sufficiently flush.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Enjoyment!

Hotel guest review rating

I always enjoy my home from home!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Exceptional hotel

Hotel guest review rating

Could be told pool times on entry


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 3
Room 4
Food and Drinks 3
Spa 4
Healthclub 4

Weekend birthday break

Hotel guest review rating

We had 2 rooms one for ourselves and one for my son (who was celebrating his 21st) and his girlfriend. A very nice jester of piece of birthday cake in room - placed in wrong room. We advised reception who were going to rectify but never materialised. Bath robes requested never arrived either. Disappointing that the extra touches that would have made a perfect stay weren’t implemented.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Food and Drinks 5
Spa 5
Healthclub 5

Audrey kenney

Hotel guest review rating

Great stay


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Very much enjoyed our stay. The location was prime and the facilities are excellent. Hope to visit again.

Hotel guest review rating

Excellent


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Meetings and Events 1
Spa 4

Lovely hotel, great location!

Hotel guest review rating

Spa is lovely, great for some chill out time!


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