Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.42 out of 5.0

Based on Total Reviews

13923

Rating Summary

  • Facilitites4.60
  • Cleanliness4.71
  • Staff4.47
  • Value4.28
  • Rooms4.53
  • Food and Drinks4.10
  • Meetings and Events4.26
  • Spa4.51
  • Health Clubs4.49
93.39%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Spa 5
Healthclub 5

Excellent stay, friendly staff always willing to help

I haven't previously used the health facilities but the staff were friendly, the facilities clean. Thank you for a lovely stay


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Very nice and updated hotel


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 4
Spa 4
Healthclub 4

Convenient, relaxing stay with very professional customer service

Very good location, nice rooms, view to skyscrapers from the executive floor. Very well functioning gym and pool. Restaurant could serve one hour more in the evening after gym closes.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Healthclub 5

Great service, food and rooms


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 3
Food and Drinks 1

Stayed many times the poorest experience to date

2 mornings in a row I left my breakfast in room card outside my room and it didn't get picked up. The third morning the jams etc were in the tray. When the room is cleaned the breakfast in room forms are never refreshed. Standards are slipping


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 5
Spa 5
Healthclub 5

Business Event

Great service on check in room upgraded. Very comfortable stay. Thank you.


Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5

Very good hotel


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Excellent location comfortable room - slept so well!


Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Very pleasant stay and good location. 2 glasses taken to room 806 (tumbler +wine glass)


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 4
Healthclub 4

Good overall

I was a bit upset when I was asked to fill out a sheet when I arrived at 1.30 am. I would have expected more flexibility


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

review


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5

Recent Stay

Having stayed with you previously I was looking forward to this visit. Unfortunately, the room I was in this time (704) had issues with the bed. The mattress had a significant dip in the middle of it, meaning that no matter which side of the bed you tried to sleep on, you rolled into the middle. I even attempted to sleep in the dip but it wasn't big enough. The pillows had big lumps in them as well, but I managed to bash them about a bit to resolve that. Having said that, I still enjoyed my stay and will do so in the future


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Healthclub 3

Pleasant


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

Complete luxury


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5

Hotel Stay

Staff excellent. Did not use SPA or F&B,


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Nice room and very quiet


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great stay

fresh milk for tea/coffee in rooms would be good


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

View could have been better.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5

Perfect


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