Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.40 out of 5.0
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Based on Total Reviews

15659

Rating Summary

  • Facilitites4.59
  • Cleanliness4.70
  • Staff4.46
  • Value4.28
  • Rooms4.51
  • Food and Drinks4.10
  • Meetings and Events4.24
  • Spa4.49
  • Health Clubs4.48
Real guest review
92.43%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 3
Healthclub 5

Hotel guest review rating

Overall I was extremely impressed by this hotel. It would though be good if more could be done for the environment by providing soap/shower gel, etc. via dispensers, rather than individual packages, the contents of which are rarely used up.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Hotel guest review rating

Very pleasant stay.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Extended Vacation

Hotel guest review rating

Nice room! Staff were very welcoming and helpful. The concierge staff extremely helpful with instructions on getting around the city!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Spa 3

Hotel guest review rating

Hotel way lovely, with helpful staff. Swimming pool staff were a little less cheerful and would have benefited in the pool area to hang robes and more loungers.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great Stop Over

Hotel guest review rating

Very comfortable and clean. Spacious room, nice bathroom. Didn't have time to visit the spa :-(


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3
Spa 5

Thank you

Hotel guest review rating

Really enjoyed our stay here at Grange Hotel. Highly recommended, felt very relaxed at the spa, would come back again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Smith

Hotel guest review rating

Always excellent. Except - phones unit a strong blue light at night and have to be covered no fresh bread at breakfast, only pre cooked rolls.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5

Five star all the way

Hotel guest review rating

The room were clean and tidy, spa was lovely. The food was excellent. I would come again and definitely recommend. Thank you for a lovely stay.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

A lovely 2 days

Hotel guest review rating

Disappointed that no sherry (dry or sweet) available in the bar. Both my husband and I are both short - the room safe was positioned too high resulting in jamming it on one occasion. This was dealt with immediately on reporting to the concierge.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5

Not happy

Hotel guest review rating

We booked the room with an extra time stay to leave at 2 pm however from 10:30 am the staff knocked 4 times and each time we said do not disturb. It's upsetting to feel you have not got the privacy and to feel staff may be coming in at any time. We had the Do Not Disturb button pressed. All other staff were fantastic. You guys just need to manage the house maid team. It's (?) element is very poor from a 5* hotel and leave guests alone until room is clear. Thank you.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

June 2018

Hotel guest review rating

Good range & food. Staff always very warm & welcoming.


Hotel guest review
Traveller Type: Posted:
Staff 5
Food and Drinks 5

Hotel guest review rating

Udhav was very informative and polite! - excellent customer service.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Hotel guest review rating

UDHAV was so friendly and welcoming. He is amazing! He made me feel so comfortable.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 3
Spa 5
Healthclub 5

Lovely stay, just right

Hotel guest review rating

We have had a lovely stay. The only thing I would mention is the prices in your room service menu don't match the breakfast menu on the request sheet. Because of this we didn't order through you.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Hotel guest review rating

Really nice hotel. If I could change 2 things: 1- I don't like the pillows and plaid on the bed. 2- Please provide a toothbrush in the room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Spa 4

Very Good

Hotel guest review rating

Earlier check in time would be great. Overall very good.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5

Hotel guest review rating

Great location, friendly and helpful staff, clean.


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