FAQ

What is your standard check-in time?

Our standard check-in time is from 14:00 Monday-Thursday and Sunday, and from 15:00 Friday-Saturday. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time-particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at the concierge desk until your room becomes available. Please note that a valid photo id required for check-in.

What is your normal check-out time? Can this be extended?

Our normal check out time is until 11.00, Monday-Sunday. Late check-out is chargeable at £20.00 per extra hour. Guests wishing to check out later than 17:00 will be charged for a full night’s accommodation.

I do not have a credit card – can I still make a hotel booking?

Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations team to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00 on the date of arrival so you must check in ahead of this time.

What types of credit card do you accept as payment?

We accept the following cards for payment and booking: Visa, Master Card, JCB, American Express and Diners Club International.

What is your cancellation policy?

For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00 on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.

In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.

I have a lot of luggage, will someone be able to help me get it to my room?

Yes, our team of porters and concierge are on hand 24 hours a day to provide assistance with luggage, bulky equipment or large packages.

What is the difference between your room types?

We offer Superior, Executive and Executive Twin rooms, and also have two luxury suites. All rooms are fully en-suite. Both Superior and Executive rooms have generous king-sized beds; Executive Twin rooms have two queen-sized beds. Executive and Executive twin rooms also offer additional space. Suites have king-sized beds, plus separate lounge areas and double bathrooms. More detailed information on each room type can be found on our Bedrooms pages.

Are pets allowed in your bedrooms?

With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.

Can I smoke in my bedroom or around the hotel?

All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.

Do you offer any promotional rates on rooms?

Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.

Can you put a cot or an extra bed in my room for my children?

Yes, cots are available free of charge for infants aged 2 years and under. (Note: guests need to request prior to arrival and it is subject to availability).

Do you have food menus that are suitable for children?

Yes, our Tower Grill restaurant offers a range of options for younger diners.

Do you charge for Wi-Fi and internet use?

We are pleased to offer complimentary Wi-Fi in all bedrooms and public areas within the hotel. To obtain our Wi-Fi network password, please contact the hotel reception desk.

Does your hotel offer any business services?

Our Business Centre on the First Floor contains a range of business facilities, including PC workstations, colour printers, photocopy machine and scanner. Fax services can also be provided on request.

Can I use the hotel for business meetings?

Yes, we have two dedicated floors of meeting rooms that can host a range of events – from business meetings and conferences to gala dinners and wedding receptions. For detailed descriptions of our meeting rooms and their capacities, please browse our Meetings and Events pages.

Do you have an in-house restaurant?

Yes, our in-house restaurant is called Tower Grill and serves a range of international cuisine. You can also enjoy drinks, light meals and afternoon tea at our two in-house bars: Tower Bar and Knight’s Lounge. You can browse all our outlets on our Bars and Restaurants pages.

Do you offer alternatives for people with dietary requirements?

We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking please contact our restaurants.

Is there a dress code in your restaurants and bars?

The dress code in our restaurants, bars and public areas is smart/casual.

What time do your restaurants close?

Please refer to individual bar/restaurant opening and closing times on our Bar and Dining pages.

Does the hotel have in-house gym or spa facilities?

Yes, we have a luxury Health and Fitness Club with indoor pool, gymnasium, sauna and steam room, which can be used free of charge by all hotel residents. Full details of facilities and opening times are given on the Tower Health and Fitness Club page.

We are also pleased to house a beautiful Ajala Spa, where guests can treat themselves to a range of luxury therapies. To browse details of available spa treatments, visit our Spa pages.

Are children permitted to use the gym?

Children wishing to use the gym facilities must be at least 16 years of age and accompanied by an adult. Use of the pool is also restricted to specific times – please check the Tower Bridge Health and Fitness Club page for current details.ails.

Where are your nearest car parking facilities?

There is no onsite parking at the Hotel. The nearest car park is the Minories car park located on 1 Shorter street, which has 401 car park spaces. Please telephone 020 7702 9160 for details of current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.

Which underground or rail stations are closest to your hotel?

Our nearest underground station is Tower Hill (District and Circle lines). We are also very close to the Fenchurch Street rail and Tower Gateway DLR stations.

How far is your hotel from the airport?

The Grange Tower Bridge is approximately 1 hour from London Heathrow airport, 1 hour 30 minutes from London Gatwick, and 30 minutes from London City airport.

Can you arrange for an airport pick up?

Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.

How much is a taxi to or from the airport?

Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with your travel details to obtain a quote.

Does your hotel offer accessible rooms for guests with impairments or disabilities?

The Grange Tower Bridge incorporates 22 accessible bedrooms, incorporating adapted bathrooms with shower or bath, king/queen-sized beds and The Grange Tower Bridge incorporates 22 accessible bedrooms, incorporating adapted bathrooms with shower or bath, king/queen-sized beds and wider doorways for easy wheelchair access. Our accessible bedrooms are corner rooms that offer extra space, and are located in close proximity to lifts for convenient movement around the hotel.

A number of other accessible facilities are available in the hotel – please visit our Accessible Services page for more information.

Are there lifts in the hotel?

Yes, we have two central lifts that serve all floors in the hotel. There are also 3 additional lifts that serve meeting areas and guest bedrooms.

Does the hotel offer step-free access?

Yes, the main entrance to the hotel (on Prescot Street) is step-free, with automatic sliding doors. Selected rooms have also been adapted for wheelchair users, with wider doorways, adapted bathroom facilities and close proximity to lifts. Portable wheelchair ramps can also be provided in our larger meeting rooms.

Does the hotel have disabled toilets?

Yes, 6 disabled public toilets are available over 3 floors. Our accessible bedrooms also incorporate disabled bathroom facilities with accessible baths or showers.

Is the hotel fitted with hard of hearing (induction) loops?

Yes, hard of hearing loops are fitted in all public areas in the hotel. Portable induction loops can also be provided in our meeting rooms for conferences and events.

Are guide dogs permitted in your rooms and restaurants?

Guide dogs and helper dogs are welcome in all bedrooms, restaurants and public areas in the hotel.

Do you have disabled parking?

There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. Disabled parking bays are also available at the nearby Minories car park Park (1 Shorter Street, E1 8LP). Please telephone 020 7702 9160 for current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.