Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.96 out of 5
.

Based on Total Reviews

3710

Rating Summary

  • Facilitites3.91
  • Cleanliness4.43
  • Staff4.35
  • Value4
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.79
  • Spa3.17
  • Health Clubs3.2
Real guest review
87.17%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 4
Room 2
Food and Drinks 2

Hotel guest review rating

The room was too small. No towel rail or heating in the bathroom. After 3 efforts at getting a TV remote that worked properly, we gave up. Monday night was £ 160 and I would only stay again with a better room.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 5

review

Hotel guest review rating

time to get the woodwork fixed in the lobby - been like this for 2 years - gives a bad impression


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

Great helpful smiley staff, just shame about room and bathroom size, that said they are very clean and tidy

Hotel guest review rating

Great location near to the museums.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4

1 night guest stay

Hotel guest review rating

nothing to add


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 3
Food and Drinks 4
Meetings and Events 3

Hôtel très bien situé et confortable.

Hotel guest review rating

Le personnel est très attentionné.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Nice stay

Hotel guest review rating

Confortable room, Kind staff, good food and perfect location!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 5
Healthclub 5

good

Hotel guest review rating

very very good


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 1
Spa 1
Healthclub 1

Great location and spacious room

Hotel guest review rating

Stayed at the hotel for three nights with my husband and daughter. We chose the hotel because of its location in easy walking distance from the big museums. The hotel is in a great location in a quiet street but very near to lots of restaurants and a Waitrose. The family room was really large and nicely decorated. We were very pleased with it. Good beds, nice shower and bath. Decent price for the location and breakfast included. No real facilities at the hotel unlike other Grange hotels and public areas a little cramped, so this is a hotel for a break where you are out and about seeing things.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 2
Room 2
Food and Drinks 2

too expensive for the services offered

Hotel guest review rating

too expensive for the services offered


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 4
Room 1
Food and Drinks 3

Booked family room, reservation was guaranteed by Grange Hotels. Room double booked and no alternative family made available.

Hotel guest review rating

Really poor customer service - a booking that is guaranteed should be exactly that. Not good enough to turn up at the hotel after a 4 hour journey with 2 chlidren to be told the family room you have booked is not available. Instead, you must have 2 poor quality rooms not even adjacent to one another, with no financial compensation. The only explanation being that 'a colleague has given the room to someone else'. Would strongly advise to not bother booking a room with Grange hotels as your reservation reference is not worth the paper it is written on.


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Please change the pillows!

Hotel guest review rating

Everything was fine. The only thing we really didn't like was the pillows - they were like rocks! Thank you for everything else.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 2

Ok but small room

Hotel guest review rating

Room was very small - only just able to squeeze in a double bed


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3

Short trip to London

Hotel guest review rating

Had a great stay! The only thing I would suggest is a few extra options for breakfast (e.g. different pastry options).


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3

Short trip to London

Hotel guest review rating

Had a great stay! The only thing I would suggest is a few extra options for breakfast (e.g. different pastry options).


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great stay

Hotel guest review rating

Lovely hotel close to restaurants the metro.friendly staff homely feel .


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Leisure visit

Hotel guest review rating

It is the staff who make this hotel they are all so welcoming and helpful, very one of them.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 1

I could not operate the TV

Hotel guest review rating

Breakfast was not good Location, room and staff perfect I will come back


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Another restful night at the Grange Strathmore

Hotel guest review rating

I always stay at the Grange Strathmore Hotel when I’m london, they can’t be beaten on value , quality and service.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Beautiful hotel and location. Thank you.

Hotel guest review rating

Beautiful hotel and location. Thank you.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4
Meetings and Events 5

Very friendly and helpful staff. My single room was small but ok regarding the reason for my London trip, my days were planed with sightseeing, shopping and concerts.

Hotel guest review rating

I missed towel rails/ hooks in the bathroom and in the sleeping room as well.


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