Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.96 out of 5
.

Based on Total Reviews

3736

Rating Summary

  • Facilitites3.91
  • Cleanliness4.43
  • Staff4.35
  • Value4
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.79
  • Spa3.18
  • Health Clubs3.2
Real guest review
87.18%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

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Hotel guest review rating

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Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

A very pleasant stay

Hotel guest review rating

We booked a room the day before our stay. Upon arrival we were upgraded and the room was perfect.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 5
Spa 5
Healthclub 5

Amazing room

Hotel guest review rating

Great room, huge bed, kind staff, breakfast could be improved but a good stay overall


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Greatcstay

Hotel guest review rating

Lovely hotel we felt at home here


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Faded elegance in S Kensington affordable hotel

Hotel guest review rating

Great location near V&A and Natural History museums, Hyde Park, varied dinning and wining, well connected by subway to the rest of town, all at affordable prices.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 2

Alright but not incredible

Hotel guest review rating

Pleasant hotel, quite and well situated


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Great staff

Hotel guest review rating

Very nice staff, I was ill and the person at the reception made sure I had hot water with lemon and honey before I went to bed. It feels like home


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Lovely hotel, easy location

Hotel guest review rating

Great, clean and easy to reach attractions at affordable price, staff wonderfully gracious and attentive.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 2
Spa 1
Healthclub 1

Jan 2 night stay

Hotel guest review rating

Cooked Breakfast uses low quality products, sausages are not proper butchers, bacon fatty and cheap, eggs are fairly tasteless and when poached too much vinegar used in pan. Orange Juice has been changed recently and is very poor quality. Continental Breakfast Lacks fresh fruits, no grapes, berries, bananas etc Staff friendly as ever, Rooms very clean I think the Grange senior management need to eat Breakfast at a real 4 star hotel to see what tricks they are missing


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 5
Food and Drinks 2
Meetings and Events 2
Spa 2
Healthclub 2

New Years in london

Hotel guest review rating

Great location and value hotel. Cooked breakfast included would have been good.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 2
Room 1
Food and Drinks 2

Disappointing stay

Hotel guest review rating

The hotel was grubby and disorganised, not up to the same standard as other Grange hotels. Very disappointing! I would not stay or recommend this particular hotel to anyone.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 3
Food and Drinks 4

Good, but a bit noisy

Hotel guest review rating

Overall is good, except the room was a bit noisy (we could hear the water flushing in pipes from other rooms, I presume).


Hotel guest review
Traveller Type: Posted:

Nice staff

Hotel guest review rating

People make the difference, the Fact that they always try to make my stay enjoyable is what make me go back there again and again


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Ease of checking in and out. Could leave our lugga

Hotel guest review rating

Laura, Marian, Alex and all the staff were fantastic. Thanks!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Nice hotel in a great location

Hotel guest review rating

We recently had a 3 night stay. The location is great for Museums, Hyde Park, Albert Hall and only a few minutes ride away from Central London by using the nearby tube. The hotel is well furbished with nice rooms. The dining room is lovely as is the bar/reading room. The highlight of our stay was the staff who are polite and courteous and very helful.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 1
Staff 5
Room 1
Food and Drinks 3

Never again

Hotel guest review rating

Historical building but need refreshment. Chipped painting. Dirty curtains. Super small rooms. No place for clothes. Will never come back here. 1 small Elevator for 74 rooms. Old seats on the bar.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 1
Staff 5
Room 1
Food and Drinks 3

Never again

Hotel guest review rating

Historical building but need refreshment. Chipped painting. Dirty curtains. Super small rooms. No place for clothes. Will never come back here. 1 small Elevator for 74 rooms. Old seats on the bar.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Most comfortable bed

Hotel guest review rating

Wonderful stay prior to Christmas - amazing location next door to the natural history museum


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Love staying at the Grange Hotels!

Hotel guest review rating

I always try to stay at a Grange Hotel when I stay overnight in London. The rooms are always clean, and the staff friendly and helpful. I have stayed at several Grange Hotels and always have a good experience.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 1
Healthclub 1

The bed

Hotel guest review rating

Very good room and bed


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