Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.97 out of 5
.

Based on Total Reviews

3790

Rating Summary

  • Facilitites3.91
  • Cleanliness4.43
  • Staff4.36
  • Value4
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.8
  • Spa3.19
  • Health Clubs3.22
Real guest review
87.07%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

Very nice staff

Hotel guest review rating

Attentive staff, always recognise me when I go there


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Grange hotels quality

Hotel guest review rating

Staying at Grange Hotels always ensures you of clean rooms, friendly staff and no-nonsense atmosphere, quality of the breakfast. Keep up this quality standard.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

overall experience

Hotel guest review rating

always made to feel very welcome


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 5
Room 2
Food and Drinks 4

great Location.

Hotel guest review rating

The service from front office staff and specifically the Concierges was fantastic. The rooms and the general feel of the Hotel was very worn, uncared for and tatty. The decorative cushions are threadbare, carpets don’t look clean, rust in the bath, no towel rail, very little space to unpack toiletries, absolutely no drawers so on a 7 or 8 day stay, there is nowhere to unpack your suitcases. Tv is old, chipped furniture. Very sad as it is familiar to us, sadly it might have been our last stay.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

The 24 hour bar with comfy seats and a TV

Hotel guest review rating

Had a great weekend


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Lovely hotel with the best staff

Hotel guest review rating

I try and stay here occasionally, when I can afford it. It’s. It as cheap these days. The staff are first class. Couldn’t do more to help. Small clean rooms and nice lounge bar in good part of town.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Another Great Stay

Hotel guest review rating

This a good and reliable hotel in a fantastic location in Kensington VERY close to the museums and the Royal Albert Hall and ideal for anyone staying for that purpose. Initially on check in there was an issue with the room we were originally given, however the absolutely excellent Duty Manager - Laura was able to rectify this with little fuss and great charm. In fact all the staff were wonderful and charming and made us feel very welcome during our two night stay. The standard of housekeeping was excellent throughout and the hotel is very comfortable and has a wonderful cosy bar/lounge that can be enjoyed. Pricing in here is refreshingly reasonable for a London hotel too (please keep it that way Grange!!!) The only negative is that the breakfast room can feel a little cramped, however its a good way to meet interesting people! We also very much appreciated the token of some gorgeous chocolate cake in honour of our anniversary that I had only mentioned in passing at check in, that was a nice touch and a lovely surprise.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Friendly hotel

Hotel guest review rating

Great little friendly hotel very quiet with efficient staff. Well worth a stay.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Very nice

Hotel guest review rating

I enjoyed staying in your hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3
Food and Drinks 3

A

Hotel guest review rating

A


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Thank you for upgrading our room

Hotel guest review rating

we had booked for 2 nights, the room we used on the first night was very snug, but the reception wee very understanding, and although they count move us straight away, did give us the second night to a much more spacious and comfortable room. Thank you very much for your held


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 2
Food and Drinks 2

Location

Hotel guest review rating

As a regular user of the grange group I chose the hotel for it's location close to the Albert Hall. We usually stay at the st Paul's or Whitehall and the tower. I requested an upgrade is possible as a reward member. On arrival our room was available which was good. It did gave a view of front of hotel main rd and a bath which I requested it was very small. The room itself was very clean but found the lifts and entrance quite shabby. Poor choice at breakfast and tables too close together. I requested extra tea bags on the notepad as only one left but request was not fulfilled and we had to go to reception when we returned late on Sunday. Staff were pleasant. In comparison to the other hotels stayed in within the group thought this one was way overpriced for it's facilities. But nevertheless location was perfect.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Calm and nice, good location

Hotel guest review rating

Good as usual we like to stay there


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

One night in single room

Hotel guest review rating

Nice room But the bathroom pas very very small


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Just love your Hotel!

Hotel guest review rating

This was the second time we have stayed with you and just loved every single minute! W'll come back for sure again. Thank you Irene


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Great location and good value for money

Hotel guest review rating

I have stayed in the Grange Strathmore before and did again this year for a stay in London to spend time with my sons. The location is fantastic, very central, but quiet. The rooms are very comfortable and the bathrooms spotless. Staff is generally very friendly.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Hidden gem

Hotel guest review rating

The Grange Strathmore Hotel was delightful and is perfectly located within walking distance of the Victoria & Albert Museum, and the Natural History Museum. The bed was very comfortable, rooms were cosy, plenty of tea & coffee, buffet breakfast tasty. The staff were so welcoming and helpful. The nearest tube, Gloucester Road, was only a few minutes walk away. We will definitely be returning in the very near future. Thank you to everyone for making our short break so memorable!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 3
Room 3
Food and Drinks 2

Ideal location, hotel quite basic.

Hotel guest review rating

Nice hotel, superior double room was very small (not as advertised) although staff were helpful in resolving this issue. Breakfast was good but basic. Hotel very clean and ideal location in London.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3

Good location for the Royal Albert Hall/Hyde Park

Hotel guest review rating

The hotel is ok and adequate for what we wanted. Nice large bed but the room and the bathroom were pretty small. The hotel looks a little tired inside.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Take That at the Albert Hall

Hotel guest review rating

I stay regularly at The Grange Strathmore and find it great value with especially friendly and helpful staff. If I had a gripe it would be that the pillows are too firm, the white wine is never cold enough and not very good. I would like to see the wine kept at 3c and for it to be a wider choice with Sauvignon Blanc rather than tepid temperature Chardonnay.


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