Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.20 out of 5.0

Based on Total Reviews

13994

Rating Summary

  • Facilitites4.44
  • Cleanliness4.53
  • Staff4.28
  • Value4.06
  • Rooms4.22
  • Food and Drinks3.93
  • Meetings and Events4.14
  • Spa4.32
  • Health Clubs4.34
88.77%of guestsrecommend this hotel
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Spa 3
Healthclub 3

good but not great

The hotel is nice but its not really in the level of 5 stars hotels that I stayed in. The Health Club - too many equipment and not organized in a way that provide good energy The SPA - was totally booked days ahead, which is disappointing..... The room was nice but the shower was very small


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Spa 5
Healthclub 5

Wonderful


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2

Very clos eot office

room service food not that good. small portions, arrived cold


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Pleasant stay


Traveller Type: Posted:
Cleanliness 4
Staff 4
Room 4
Food and Drinks 5
Meetings and Events 5

Very good, shame no robes in the room.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

business day in London

Very nice rooms and wonderful breakfast.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Lovely!

It’s a beautiful place in a perfect location! The staff were mainly nice apart from one in particular - the lady who poured me coffee was very rude, and also served me a coffee which half a cup was full of granules. I politely told her and her response was to pull a face and mumble! Everything else was perfect! Thanks x


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4

23-26 may 2016


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Very comfortable stay!


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Healthclub 4


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 3
Room 3

Difficult stay

Someone entered my room at 1am, woke me up and disturbed my nights sleep. They said they were security! Its getting harder and harder to get a cup of coffee at breakfast. If it cant be delivered better you should have a coffee station where people can help themselves.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 2
Spa 5

Not happy with the restaurant on xmas day

Let me start by letting you know how wonderful all your staff are. I work in a service industry too and i give it to them all for their hard work over tbe Christmas period. I stayed over at st pauls from the 24th - 27th of December . Booked for the restaurant on Christmas day and to my shock i have to pay for my little boy who couldn't eat anything from the buffet. Nothing for kids and NO drink s too! Mould wine was great for us but was told it would be additional cost for him to get a juice. Not happy i paid £49 for my boy and there was nothing for him whatsoever! Again Thanks to all the staffs that work during the holidays. Ola.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 4

Nice stay

Rooms are comfortable but air conditioning is a bit noisy. Breakfast is nice


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 4
Healthclub 3

Week 2 January 2018

Great location, building, facilities, rooms are starting to look a bit shabby now, leaky taps/ toilet cisterns but I have always found the hotel reception staff to be very slow and largely unhelpful. Check in and therefore first impression is always frustrating and even irritating. Needs addressing and has done for some considerable time


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Spa 4

Perfectly happy overall

Very wellcoming and helpful staff. Fascilities in general of High standard although perhaps not flawless. Only small things if being picky but a 5 star hotel would perhaps have heated floors in bathrooms and offer freshly pressed juice for breakfast. In general a very nice place to stay however.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Another great stay!!


Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 4
Food and Drinks 3
Spa 3

Review

The swimming pool was good but there seemed to be various maintenance issues with the sauna, steam room etc which let the hotel down. A bit more attention to detail on maintenance and cleanliness would lead to 5 star ratings all round. However, the location, existence of swimming pool and friendliness of staff are all plus points. Thank you


Traveller Type: Posted:
Facilities 2
Cleanliness 1
Room 1

Terrible

Room not prepared to good standard. Shower not working.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 2
Room 3

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