Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.93 out of 5
.

Based on Total Reviews

4773

Rating Summary

  • Facilitites3.86
  • Cleanliness4.24
  • Staff4.38
  • Value3.88
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.54
  • Spa3.23
  • Health Clubs3.21
Real guest review
85.88%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great.

Hotel guest review rating

Very pleased. Have stayed in other hotels and this one is just as good.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 5
Spa 5
Healthclub 5

Comfortable, friendly and convenient

Hotel guest review rating

The Grange Rochester is close to all the action around Victoria Station and the centre of London, but it's in a quiet, leafy green area, so it feels like a peaceful haven to come back to after a long day. The staff are really friendly, efficient and helpful. The beds are comfortable and the rooms are clean. And there are comfy sofas in the lobby and bar area if you want to chill out as a small group. My boyfriend and I came for the Westminster Mile and Vitality London 10k races. It was only a short walk up to Green Park for the start, which was so handy that we're going to book in again next year!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 1
Healthclub 1

Very nice hotel with serviceminded personal

Hotel guest review rating

IT was really a good staty at your hotel. I was at the Distoy meeting and IT was close and your staff point the way to the meeting for me. Much appreciated


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

...

Hotel guest review rating

...


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4
Spa 4

-

Hotel guest review rating

-


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 5

Friendly staff and food

Hotel guest review rating

Great value hotel in the heart of Westminster. Would definitely recommend and will be returning for sure!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 2

Tiny rooms and feeling of place running down

Hotel guest review rating

Rooms are too small and inside is very stuffy and hot even with an open window. Continental Breakfast is awful. You can provide some smoked salmon, boiled eggs, more variety of cold cuts, fresh brown black bread, fruits and a box of variety of teas. Carpets through the hotel look dated and in my room there was no coffee / tea just a kettle. Shower cap is old and needs cleaning as water streams dont go through. Check-in guest relations girls are quick and friendly and very professional I have to say.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Friendly staff!

Hotel guest review rating

The staff were very friendly and customer-service oriented. Convenient location to many sites in central London.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3

Polite, prompt and efficient service

Hotel guest review rating

Check in and check out were smooth and seamless. I didn't want my room cleaned so I left the "come back later" door hanger, and so a note was left under the door indicating why they didn't clean. I appreciated this extra communication (although an apology was not needed since I did not want cleaning.) My room was clean and well appointed, just very small, but that is what I expected so it was fine.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

Loved It!

Hotel guest review rating

What a beautiful and quaint place! It was exactly the type of "old London" that we wanted. It could use a little bit of updating but that did not detract from our stay. The staff were amazing and so nice. We'll definitely be back!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Great location and great staff

Hotel guest review rating

I very much enjoyed my stay. Great service and friendly staff. If you want to be more environmental friendly in the future you can switch the small schampoo and bath soap bottles for big ones that are fixed to the bathroom wall.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

a lovely room with a balcony

Hotel guest review rating

a pretty place a Chelsea


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

.

Hotel guest review rating

.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Very pleasant!

Hotel guest review rating

Clean, good location, pleasant staff and comfortable bed


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 3
Room 2
Food and Drinks 2

Keep looking

Hotel guest review rating

Poorly designed bathroom, inflexible office, had to pay for night when our flight was canceled.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Generally clean place and nice staff

Hotel guest review rating

Pleasant place and close to shops and my workplace. It’s an old building so has its quirks but rooms are clean etc, could do with a better cooling system for the summer as the fans didn’t quite cut it and you didn’t have the sugar sticks in my coffee cabinet on this occasion. However it is minor and an oversight and would recommend this place to all


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 3
Food and Drinks 2

Helpful booking staff and doorman

Hotel guest review rating

We transferred on a Chelsea booking fur a second night. It would have been good to stay on the Wellington fur two nights but even in January I couldn't book this. A shame.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Revisit old haunts

Hotel guest review rating

The Grange Rochester was once a home for the nurses at the nearby Westminster Hospital. It was lovely to stay in my old home and the staff there are delightful.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Good service.

Hotel guest review rating

I had everything I needed for my stay including some good old fashioned polite customer service which is often forgotten in larger chains!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

good night's sleep

Hotel guest review rating

My room was very quiet which I appreciated and which can be unusual in central London


Cookie use on this site

Our cookies enhance browsing, they never store information about you. Our cookie policy.