Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.93 out of 5
.

Based on Total Reviews

4680

Rating Summary

  • Facilitites3.86
  • Cleanliness4.25
  • Staff4.38
  • Value3.88
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.55
  • Spa3.27
  • Health Clubs3.25
Real guest review
86.15%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Nice stay in central London

Hotel guest review rating

Nice and clean room in a silent hotel close to Victoria and the Parliament. Everything was just fine...


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 5
Meetings and Events 5
Spa 3
Healthclub 3

Nice location

Hotel guest review rating

Great walking location for some of the major tour sites


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 5
Room 2
Food and Drinks 3

Review

Hotel guest review rating

Staff were polite, friendly and efficient. Wifi was terrible


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 5
Healthclub 5

The staff were friendly and excellent

Hotel guest review rating

The room was excellent and very clean - the staff were very friendly and extremely helpful


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 2

Disappointing

Hotel guest review rating

We were booked into room G1 and family members were booked into G2. The bed in G1 was a fold down bed - this was a double executive room. We were told by the man on reception that this bed was the same in all rooms. After he came to inspect the room and the room our family member had he still didn’t seem to understand the issue we had with the bed. We were told our family member had been upgraded - we booked the rooms at the same time and paid the same rate. After some discussion we were moved to a room on the first floor with a normal sized bed. The rooms are tired, the toilet roll holder was hanging on the wall. The extractor in the bathroom was covered in dust and general cleanliness is not what you expect to see in a London hotel. The continental breakfast had limited supplies of food and limited choice. The fruit salad was not that fresh as the fruit was very soft. For the number of people eating there did not seem to be enough food and you were limited This hotel was recommended to us but we would not stay here again


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 4
Staff 3
Room 1

Good location and that’s all

Hotel guest review rating

despite the good location and nice staff the hotel is well below average. Dated rooms, uncomfortable bed, really old appliances and furniture Sums up this hotel . I won’t be staying there again.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Great location and beautiful room

Hotel guest review rating

The room size was great (I upgraded my room), the decor was beautiful and the bathroom was amazing. The mattress was like sleeping on a brick and the pillows had no support what so ever. The location was perfect though


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great Location, Great People

Hotel guest review rating

This is a lovely hotel tucked away but close to Victoria Station and walkable to Westminster area. Room was really nice and reception was very nice and helpful. Would stay again


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 2
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Business trip

Hotel guest review rating

The location was perfect, in an ideal central location. The hotel was overall good, however the room decor was tired and dirty. Stains on the carpet and ripped wallpaper. The bathroom needed a refurbishment.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Great value!

Hotel guest review rating

Had the pleasure to stay at the Grange Rochester over the weekend. It exceded expectations! The rooms were clean, temperature perfect (despite some reviews) and overall the staff was very nice and helpful. Special shoutout to housekeeping for doing a wonderful job! Reception was a bit surly upon first checking in but that was remedied by smiles later. Will definitely return upon my next visit to London! (Unable to rate food, meeting & events, spa, health club etc. as I did not utilise those services)


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

efficient check in

Hotel guest review rating

Very convenient location, easy to get to where I needed to go to.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 3

review of Rochester Hotel

Hotel guest review rating

Good location, staff were very pleasant and helpful. Room needs updated.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Staff really welcoming and helpful!

Hotel guest review rating

Fantastic staff, lovely comfortable room set in a great location.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Enjoyable stay.

Hotel guest review rating

I like that the breakfast was served rather than joining a scrum for over cooked bacon and toast!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

Good place to stay

Hotel guest review rating

Staff were very helpful and the room had a good feel. Breakfast was basic but tasty. I would stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

Needs Update

Hotel guest review rating

The room I stayed in was 502 which meant getting the lift to the 4th floor and then up the stairs to the 5th. Not ideal if you have accessibility issues and the fact the lift broke down in the morning meant 10 flight of stairs for breakfast and check out. The rooms where clean but the was some missing tiles in the bathroom. All in all a good hotel but should have been better


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 3
Room 4

Fine, no frills

Hotel guest review rating

The room was a bit tired, dirty bed covers and unable to open a window or get any air in. The bathroom radiator was stuck on and really hot. Comfy beds though and did everything it needed.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great hotel in great location.

Hotel guest review rating

Lovely hotel in very convenient location near Victoria Station and in the heart of London. Staff are extremely friendly and helpful. Will be sure to come back to hotel for my next visit.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4
Meetings and Events 3
Spa 1
Healthclub 1

Great location and has character

Hotel guest review rating

Good value for money hotel


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 4
Food and Drinks 1

The restaurant was closed at 7:45pm

Hotel guest review rating

I was disappointed that the restaurant was shut prior 7:45pm, explanation from staff "the manger closed it", which is no explanation.


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