Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.94 out of 5
.

Based on Total Reviews

4549

Rating Summary

  • Facilitites3.87
  • Cleanliness4.25
  • Staff4.38
  • Value3.88
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.57
  • Spa3.27
  • Health Clubs3.27
Real guest review
86.44%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 5

Hotel stay

Hotel guest review rating

Enjoyable stay at hotel


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 4

Small room, but great location

Hotel guest review rating

Situated in quiet neighborhood, within walking distance of lots of tourist sights, shops and restaurants. Nice breakfast buffet. Very small room, but with all the utilities I needed, except for too few outlets. A bit worn down, but tidy and clean.


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 5
Staff 3
Room 2
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Not good

Hotel guest review rating

The bed was so stiff it was like sleeping on the floor. I'm an easy going person and rarely complain but this was ridiculous. Especially for the money. I've stayed in a hostel for £12 per night with MUCH comfier beds. Also the bathroom is very small. I simply needed to rest before work the next day but couldn't sleep properly and woke with back pain. When I checked out I wasn't asked how my stay was.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 4

Nice place

Hotel guest review rating

The only negative points are:The heating makes noise and in the bathroom there isn't aspiration. The room is nice and clean.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4

One night stay for business

Hotel guest review rating

We had 3 separate rooms on different floors. All were clean and beds were comfortable. Street outside was quiet so had I disturbed nights sleep which is unusual for London. Staff were polite and helpful. Great location, easy walking to Westminster and Victoria train station. Couple of pubs close by and restaurants. Would return.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

First trip to London

Hotel guest review rating

This was my first trip to London. The location of the hotel was convenient. The staff were very friendly and helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

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Hotel guest review rating

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Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Warm and welcoming, staff are amazing

Hotel guest review rating

I have been staying in the Grange Hotel for 3/4 nights for the past 6 weeks. It is a personable hotel, with smiley, friendly staff and it is a pleasure to stay.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

The best hotel in London!

Hotel guest review rating

It was my first time at Grange Rochester Hotel. The staff of the reception was extremely polite and nice. Also, the room was clean, wide and full of facilities. When I'm back to London, I want to book a room at this hotel again! Thank you very much and have a nice day!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 1
Room 3
Food and Drinks 1
Meetings and Events 1
Spa 1
Healthclub 1

Horrible stuff a part of the stuff member Juan

Hotel guest review rating

Stuff in the reception was unfriendly a part of the man called Juan who was very nice and also the guys who take the luggage, they were super nice. Room was so so, not super nice but clean.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 5
Spa 5
Healthclub 5

Great value for money

Hotel guest review rating

Couple during our London trip. Great hospitality by staff. Very good location. Enjoyed our first time and we came back 2nd time.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Very small room

Hotel guest review rating

The room was extremely small. The hotel was nice and clean, and the staff were helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Lovely clean hotel

Hotel guest review rating

lovely clean rooms, great breakfast


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Better room

Hotel guest review rating

The room was better that the room before. The bed was good. The bathroom and the shower was much better. Some rooms have old furniture. The carpets in the aisles should remove, or change


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Very satisfactory visit

Hotel guest review rating

Very happy and would recommend hotel


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Great staff

Hotel guest review rating

Very pleaseant and surprisingly nice visit. Staff were really helpful and polite. Room was a bit too warm. Breakfast was excellent


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 3
Room 1
Food and Drinks 1

I’d rather stay in a hostel next time

Hotel guest review rating

The rooms aren’t being cleaned properly! There was a cookie on the floor in my room behind the heater m! It smelled ... the carpet and bedding was stained!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Near to office

Hotel guest review rating

Great value. Thanks.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Sweet, cosy room, nice staff, good location

Hotel guest review rating

Walking distance to Westminster, Buckingham Palace, St James Park etc but the hotel is tucked away near a cricket ground, markets and small shops so still feels local. Rooms are small but cosy and staff are very helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Lovely hotel

Hotel guest review rating

Couldn’t fault anything. Lovely room, clean and well serviced. Staff were very friendly and ready to help when needed.


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