Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.94 out of 5
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Based on Total Reviews

4456

Rating Summary

  • Facilitites3.87
  • Cleanliness4.25
  • Staff4.39
  • Value3.88
  • Rooms3.7
  • Food and Drinks3.75
  • Meetings and Events3.59
  • Spa3.28
  • Health Clubs3.28
Real guest review
86.83%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 2

Overall disappointed

Hotel guest review rating

Disappointed that there was no A La Carte Menu available in the Restaurant, only a set course the price of which exceeded the corporate allowance for Capita. In the end I chose to eat in the Wine Bar The Furniture in the room looked serviceable but when used drawers were found to be broken and the available Television Channels were very limited. A full set of Freeview TV Channels would have been better.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 2
Staff 4
Room 3
Food and Drinks 4

.

Hotel guest review rating

Communal parts of the hotel were nice but the room was shabby and not always as clean as expected for a 4 star hotel. On the first night there were 2-3 hairs from a previous guest on the bedding and in the bathroom, a piece of plastic from a bottle on the bathroom floor, a small sticker on the bath tiles and a small piece of glass next to the bathroom bin. I removed the hairs myself, cleaning staff took care of the plastic during their clean the following day but the piece of glass had been missed by cleaning staff again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great location

Hotel guest review rating

Great location, easy to walk to all the sights. Close to the underground.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Wonderful London gem

Hotel guest review rating

The reception process might be a little quicker


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

overall very pleasant but the staff could have been better trained

Hotel guest review rating

The (reception) staff didn't speek English very well and didn't leave my card open for purchases in the bar or restaurant. Also my room rate was double that of my colleague who stayed the same day as I


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

My stay was great. The staff was very accomodating, extremely pleasant and friendly. The property was well kept and clean. it give you a home away home feelings. As a business person who travels extensively during the course of the year, throughout Europe from Barbados I highly recommend this hotel.

Hotel guest review rating

My stay was very accommodating and extremely Pleasant I would highly recommend the property to my friends travelling from overseas example Barbados. if there was a downside for me would be not having sport channels on the television


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

My stay was great. The staff was very accomodating, extremely pleasant and friendly. The property was well kept and clean. it give you a home away home feelings. As a business person who travels extensively during the course of the year, throughout Europe from Barbados I highly recommend this hotel.

Hotel guest review rating

My stay was very accommodating and extremely Pleasant I would highly recommend the property to my friends travelling from overseas example Barbados. if there was a downside for me would be not having sport channels on the television


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 1
Staff 3
Room 2
Food and Drinks 2

Francesca

Hotel guest review rating

The room doesn’t have enough plugs and the only one who s far from the bed. The tv doesn’t work. The room and the bath is not cleaned


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5

Good place to stay

Hotel guest review rating

Far from Subway Station


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4

Stay

Hotel guest review rating

Whilst i was appreciative that staff were helpful when I realised i had booked the wrong evening, I wonder when they said that i had been upgraded to an executive room what a normal room would be as the room i was in whilst extremely pleasant didnt seem particularly executive?


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Grange Rochester

Hotel guest review rating

staff were nice and friendly - I enjoyed the poached eggs for breakfast.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Very comfortable hotel and welcoming service

Hotel guest review rating

It would have been useful to be able to check into the room slightly earlier, but this wouldn’t stop me from staying again?


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 4
Room 4

Lovely hotel in an ideal location

Hotel guest review rating

Lovely hotel and quiet room I have trouble sleeping as it is so was lovely to actually get some decent sleep without disruption especially as I was there for work purposes! Only thing I would say and it is pretty petty but the plug sockets were not in an ideal area as the closest socket to plug my phone on charge was by the door!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Last minute booking

Hotel guest review rating

The staff were really friendly and helpful. The view from my balcony was lovely too!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 4
Room 3
Food and Drinks 3

Fine

Hotel guest review rating

it looked like the place needed some love and maintenance. Little things were broken or looking shabby. some reinvestment would be a good thing


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 2
Food and Drinks 2

A welcoming place in the middle of London

Hotel guest review rating

Somehow it absolutely needs to progress in its decoration as it seems a little bit old fashioned.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4

good place

Hotel guest review rating

good place in Westminster


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Rochester , Vincent Square , London

Hotel guest review rating

Very pleasant stay


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Rocherter London

Hotel guest review rating

Good


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Wonderful stay -wonderful staff - amazing food

Hotel guest review rating

It nwas wonderful with amazingl, friendly staff - it was noce to go to a hotel with such old world charm


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