Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

3.95 out of 5.0

Based on Total Reviews

4025

Rating Summary

  • Facilitites3.88
  • Cleanliness4.26
  • Staff4.39
  • Value3.88
  • Rooms3.71
  • Food and Drinks3.75
  • Meetings and Events3.56
  • Spa3.24
  • Health Clubs3.25
87.28%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Lovely hotel and location

Lovely weekend in London with a show and dinner. Only negative was that the mattress was very hard and the pillows a little flat. Other than that everything was excellent


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 3

Weenkend in London

location wasn't the best to use public transportation


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3

Quick weekend stop over, perfect location for so many landmarks.

Lovely staff, comfortable room, my 11 year old son loved it!


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Excellent location and good facilities

Very good quality and price Shower screen needs sealing on bottom edge to stop water running over floor


Traveller Type: Posted:
Cleanliness 3
Staff 1
Room 2
Food and Drinks 2
Meetings and Events 2

Loud Mouth Manager

Stayed here before at height of summer 2017 and no air con. Stayed last Thursday night. Staff could do with softening and being more polite. Sat in the bar for a drink after work and in walked who appeared to be the manager/owner spouting off for all to hear that he wants to take someone to court... Entire stay was like an episode of faulty towers. Need to do better


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

Nice stay. Very friendly staff. Love the calm but yet central area of the hotel.

Good service.


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 2
Food and Drinks 4
Meetings and Events 3
Spa 4
Healthclub 4

Review of hotel.

Excellent location for my course. Very friendly and helpful staff. Rooms are a little tired and could do with a bit of a facelift. Particularly the bathrooms.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Leisure whilst on business

great service and hospitality


Traveller Type: Posted:
Facilities 1
Cleanliness 2
Staff 4
Room 1

Smallest room ever - will look elsewhere in future!

Very regular business traveller. Smallest room I have ever occupied (Room #416), even for London. Very unsuitable for someone who is 6' 3". Not properly described at time of booking. Very poor value. Very average breakfast offering. Will look elsewhere in future


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Very enjoyable stay

Rooms slightly too hot but otherwise a very comfortable stay. Staff were pleasant and helpful. Very good value for central London. Thank you.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4

Good hotel, rooms little dated though. I.e., toilet handle broken

Great location, very friendly staff. Rooms just getting little bit tired.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Weekend Stay

Furniture rather ‘tired’ in some rooms however, excellent staff, service and value for money more than make up for this.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Perfect stay

Perfect weekend stay


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

As a regular business guest, this was my first stay for leisure. We were not disappointed.

Lovely staff, lovely room. Nice quiet lounge area with comfy seating. The hotel has a lovely homely feel to it. Will certainly be returning.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

My stay was to celebrate my 21st birthday. The room was lovely and the cakes and prosecco in the room was a wonderrful surprise.

The hotel is in a lovely area.The staff very friendly and the room was lovely and clean with a fantastic bathroom


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

My Favourite

Grange Rochester is my favourite hotel in London. Its old style decor lets me know that I am not in any random capital, but in London.


Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 4

Great location and lovely staff, however its a bit pricey for a very small single room!

Great location, helpful staff, but quite expensive!


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3

Good

Nice and quiet hotel. Staff very friendly.


Traveller Type: Posted:
Facilities 2
Cleanliness 2
Staff 4
Room 1
Food and Drinks 1

Dated hotel needing a good clean

Wall mounted light fitting in bathroom unstable, room radiator needs painting. Shower filthy. Breakfast disappointing. Breakfast room dusty behind drapes, could write your name ontop of red fire alarm switch. Very poor.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 3

Good value for money and helpful staff

On previous stays in this and other Grange Hotels, the staff try very hard to be helpful and accommodating. This was the case for all but one member of staff on this visit. However, other members of staff made up for the one less helpful Receptionist who greeted us on check in. The breakfast range was limited on this visit.


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