Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

3.94 out of 5.0

Based on Total Reviews

4188

Rating Summary

  • Facilitites3.88
  • Cleanliness4.26
  • Staff4.39
  • Value3.88
  • Rooms3.71
  • Food and Drinks3.75
  • Meetings and Events3.57
  • Spa3.25
  • Health Clubs3.25
87.15%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great stay - thanks to all the staff

Such a professional outfit - always a pleasure staing at the GR - look forward to it every time - thanks


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Very pleasant stay. Very kindness of the staff, above all the personnel of the lobby. Very happy in general

Room very cosy


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Very pleasant stay. Very kindness of the staff, above all the personnel of the lobby. Very happy in general

Room very cosy


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Very pleasant stay. Very kindness of the staff, above all the personnel of the lobby. Very happy in general

Room very cosy


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 5
Food and Drinks 3

Excellent stay

Very good


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 3
Room 3

Quiet room, always well cleaned. Good wifi in the room and heating system. The bathroom is a bit old and should be renovated.

if the price for the room was lower I would stay at the hotel again


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4

Very elegant room with comfortable bed.

I genuinely thought the room was excellent in pretty much every way, the only really minor possible improvement point for me would be to add pelmets to the curtains, as they're great at blocking out the light except right at the top.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

A nice fine hotel

We had a wonderful stay at the hotel, very nice polite staff, rooms with a touch of old english style


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Warm,friendly hotel within walking distance of Westminster buildings

One night stay for trip to London Eye and river trip to Greenwich -perfect location. Stayed with 2 children - bedroom clean and comfortable. Staff lovely especially restaurant staff in the morning. Would stay again.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 5
Spa 3
Healthclub 3

Small but elegant!

This place made me feel relax in London.... i will be staying here again and try the other facilities so i could really tell how it was.. :) thanks for a lovely stay!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

My favorite hotel in London!

My home away from home. Great staff and a great hotel!


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

A very pleasant 4 night stay over Easter

The Rochester itself is obviously in an older building and lacks some facilities that other chains would provide. e.g Air Con. However staying for leisure as we were, I didn't need a gym or to use air con due to the time of year. However, the value, location, cleanliness and above all the staff were all excellent. Grange hotels will remain our first choice when visiting London.


Traveller Type: Posted:
Facilities 5
Cleanliness 3
Staff 5
Room 5

Gchoice in Central London

Everything ok


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 2
Meetings and Events 5

Splendid room, Nice area close to public transport and attraktions

The croissants are of low quality


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 1
Healthclub 1

Good customer service, tired decor and poor fixtures/fittings

I felt it inappropriate that the price on reservation did not include VAT as it gave a false impression of value. The hotel was tired and the corridors dirty with an unpleasant smell


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Great location and atmosphere

Large rooms. Good service. We will definitively come back


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 2

Good location

Great location and building. Room could use an update of furniture. Only one chair - had to request a 2nd chair that was delivered promptly.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Very nice!

Very nice place in a convenient location. Extremely kind staff.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 5

Noisy room (first floor traffic noise and cleaning cupboard) but this didn't detract from enjoyable experience. Front of house staff were friendly and helpful. Room was fresh and clean.

Thank you for looking after me x


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

pleasurable

lovely hotel fabulous amenities, pleasant and friendly staff... thank you


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