Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

3.83 out of 5.0

Based on Total Reviews

2736

Rating Summary

  • Facilitites3.75
  • Cleanliness4.34
  • Staff4.27
  • Value3.80
  • Rooms3.52
  • Food and Drinks3.69
  • Meetings and Events3.67
  • Spa3.14
  • Health Clubs3.11
85.09%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 1
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4

Unfortunately the lift was out of order and to be in the 3rd floor was quite difficult and painful

We are good customers of Grange hotels and we were this time very disappointed to see the lift out of order during our whole stay without any information before our stay and without any compensation


Traveller Type: Posted:
Cleanliness 1
Room 1
Food and Drinks 3

Filthy

Room was terrible. Bathroom was filthy, couldn’t use the sink as water took an age to drain away. Bath area with shower was also filthy. Net curtains I think were supposed to be white but were dark grey with dirt. Curtains in the room were stained with I don’t know what but I could guess it was a bodily fluid.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 3
Room 2
Food and Drinks 5
Meetings and Events 3
Spa 1
Healthclub 1

Paid for a room upgrade which said it was £20 but instead was £36 on arrival. And even with upgrade to a deluxe double it was still quite small. Overall it was lovely but not value for money.

Not good value but nice place. Shouldn't have bothered with upgrade.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3

Hotel well situated for access to London's main attractions

The rooms are comfortable but small and it would be beneficial to have more water pressure in the bathrooms


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 5

Good value for money, very clean and friendly staff.

would be nice to have a full English included automatically


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3

Good location but no lift was an issue

Nice hotel but the lift being out of service and us being on the fourth floor was a big issue


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3

Good location but no lift was an issue

Nice hotel but the lift being out of service and us being on the fourth floor was a big issue


Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 3
Room 1
Food and Drinks 3
Meetings and Events 1
Spa 1
Healthclub 1

Very Disapointing

I have stayed in Grange hotels in London many times before, but this was the most disappointing by some distance. While I normally stay in 5* hotels I have used 4* ones before, but the Langham would be a 2* hotel in comparison with any other of your London hotels I have stayed in. The standard of the rooms was far below what I would have expected and I defiantly wont be using this hotel again. It was well positioned but after that it has nothing else going for it.


Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 3
Room 1
Food and Drinks 3
Meetings and Events 1
Spa 1
Healthclub 1

Very Disapointing

I have stayed in Grange hotels in London many times before, but this was the most disappointing by some distance. While I normally stay in 5* hotels I have used 4* ones before, but the Langham would be a 2* hotel in comparison with any other of your London hotels I have stayed in. The standard of the rooms was far below what I would have expected and I defiantly wont be using this hotel again. It was well positioned but after that it has nothing else going for it.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 2

n

The room was so small it was hard to walk around the bed to the window and wardrobe. The TV kept losing its signal and rebooting itself. The lift is out of order and I gather this has been so for some time now. Not easy walking stairs whilst recovering from ankle surgery.


Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 1
Room 1
Food and Drinks 2

Stay

Apart from everything else, to be shouted at, at breakfast saying it was not included in our stay! of course we did not take breakfast again. So we will not be returning


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

ok

ok


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

3 night stay without breakfast

The location was brilliant. I didn’t try the food but can’t fault the room or staff.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4

Satisfactory stay

Good location. Bed a bit too firm. Good value for city central location.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

2 night stay on a Saturday and Sunday.

Friendly helpful staff, Great location with good pubs and Italian restaurants nearby. Great location for Oxford Street


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

February Stay

I was there mid-January and the lift was not working and it was still not working a month later


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4

Lovely stay, quiet & clean room, quick check-in & out process. I didn't get time to have dinner or use the spa/health club, which is why I haven't put a star rating against those

Great location with some nice restaurants and shopping nearby


Traveller Type: Posted:
Facilities 2
Cleanliness 4
Staff 5
Room 1

Ffd

Very small room for two people while the room is called "superior double"


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

The elevator was broken and I was put on the 4th floor. The front desk did not have an early check-in or company invoice that was arranged by my office. This was frustrating as our Commercial Director met with a member of your team, had a tour & coffee and set up a corporate account. On a positive note, the staff was delightful and very friendly. One of them was tasked with carrying all my luggage up to room 409 then brought me room service and the worked a double so the next morning carried all my luggage down the stairs. He was exhausted but still very friendly and wonderful.

Great location to my office!


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

nice hotel, very small superior rooms but clean and functional

very good cituated, make sure you don't need the lift. It wasn't working during our stay and didn't look to be fixed soon.


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