Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
3.79 out of 5
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Based on Total Reviews

3174

Rating Summary

  • Facilitites3.72
  • Cleanliness4.3
  • Staff4.24
  • Value3.77
  • Rooms3.49
  • Food and Drinks3.69
  • Meetings and Events3.67
  • Spa3.14
  • Health Clubs3.13
Real guest review
83.05%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Friendly and professional staff. Awesome Location

Hotel guest review rating

I stayed at the hotel for three nights. The staff at Reception were always attentive and very helpful. Even when I had to check out at 3am there were friendly helpful staff. Wonderful location. Restaurants close by. I am definitely staying again in September. My prefered choice of Hotel in London. Central and very close to Oxford Street where I needed to be.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Excellent Hotel

Hotel guest review rating

We have been staying at this hotel for the past 8 years on our return to our home town. The location is fantastic, excellent service by all staff and always have been given the room that we request. The only issue is as London weather seems to be getting hotter and hotter😅 each year we return it would be brilliant if there was air/con in the rooms. Thank you again for the lovely accommodation. Elise & Shaun


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Nice and quiet hotel. Good breakfast.

Hotel guest review rating

In general hotels in London are expensive with small rooms, so keep that in mind. So, for that, it was totally fine, bed comfy, room nicely designed, quiet street. No aircon, but a fan provided. Window is creaky, so I put some tissues in to prevent it from making rattling noises when wind was blowing. Location was good and convenient. Overall, id stay there again, but it was a bit pricey for what it offered in the end. May depend on the season to be fair...


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 4
Room 2
Meetings and Events 1
Spa 1
Healthclub 1

Disappointing standard

Hotel guest review rating

Nothing like 4 star - maybe 2.5 star. Will not stay again


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Friendly staff

Hotel guest review rating

Lovely hotel and friendly staff. The room was a little warm but a fan was provided inside the wardrobe.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 2
Food and Drinks 1

n/a

Hotel guest review rating

The room was nicely decorated with comfortable furniture, but the lack of air-conditioning combined with a room in a basement with a locked window meant the room was incredibly humid and a bit damp. I didn't sleep well at all and left more tired than I arrived. Would not recommend this hotel as a place to stay in the warmer months.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Regular customer

Hotel guest review rating

I’ve stayed at numerous Grange Hotels many times over the past few years, including regular visits to the Fitzrovia and Langham Court hotels. I’ve always found the staff very friendly and the service good. I’ve stayed in all types of rooms. On my last visit I was informed that I was to be upgraded to an Executive double room. only to walk in to a room that had been set up as a meeting room (the meeting had finished!) Whilst a surprise, I found this situation quite amusing. The extremely efficient (though rather embarrassed) receptionist quickly sorted out a clean room, though back to a Superior, so no upgrade 😔. One day! Prices do seem to vary, I guess in relation to how busy the hotels are.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 2
Food and Drinks 1

Good location & staff, room & breakfast to improve

Hotel guest review rating

Location was fantastic and walkable to main areas such as Oxford street. Staff were friendly and helpful, one even suggested an alternative more affordable transport option. The room we stayed in had no air conditioning and only a table fan was provided. It was warm as the fan was not strong enough to reach the whole room to the other single bed. The price of the breakfast was exorbitant for the spread. It is way more value for money at nearby cafes.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5

Convenient location in a quite neighbor

Hotel guest review rating

Great location, nice staff, small Rooms and without air conditioning


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Lovely building. Single-use-plastic toiletries.

Hotel guest review rating

This is a place I've wanted to stay in for a long time as it's an interesting, pleasing building. All was excellent in my very short stay apart from the fact that there are still single use plastic complimentary toiletries in the bathroom. I didn't get a chance to raise this directly with the hotel, for which apologies to them but it still seems fair to mention this in a review. Other hotels I've stayed at have stopped using these.


Hotel guest review
Traveller Type: Posted:
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Perfect

Hotel guest review rating

The hotel is located in a perfect location 5 min walk fr Oxford St and restaurants and coffe shops around the corner. The staff are lovely and I highly recommend this hotel! I will stay here again on my next London trip.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5
Meetings and Events 3

Very good, great location and kind stuff

Hotel guest review rating

It was great. The rooms were a little bit small, and not to comptarbale, but overall it was good. Probably visit there again ;)


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4

All good in the hood!

Hotel guest review rating

Marvellous location surrounded by bars and restaurants. Clean affordable hotel. Upgrade by staff when I did not ask for it. Great polite check in. Thank you all.


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 5
Staff 3
Room 2
Food and Drinks 4
Meetings and Events 3
Spa 3

I don’t recommend

Hotel guest review rating

The pressure of the water in the shower was terrible. The day of our arrive the lift was not working, so we had to go upstairs with our luggage. There was no air conditioning in our room and minibar either.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 5
Room 4
Food and Drinks 4

Central and Convenient, Fantastic Staff

Hotel guest review rating

Close enough to walk from Kings cross and very close to my venue for work and to local shopping opportunities such as Oxford Street. Also close to Regents park which was ideal for me as a keen runner. The room was small, but well equipped and comfortable. Complimentary toiletries were of good quality and replenished as needed. Good Wi-Fi access which I used for browsing and for business purposes. I ordered room service and ate in the brassiere both of which I enjoyed and felt were good value for money. The bar area is quiet and relaxing with comfortable sofa's. Perfect to relax with a glass of wine. All of the staff I came into contact with were friendly and helpful. Overall I found this to be a pleasant stay and would definitively choose to stay here again.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Clean, Quiet & Safe

Hotel guest review rating

I really loved the view from my room! The sash windows that I could open and look onto the street through were really nice. I really liked the aesthetic of the whole hotel, and everything felt clean, everything was quiet, and I felt safe throughout the duration of my stay. Staff were helpful at breakfast and during the checking in/out process. All in all, a good stay and I would recommend this hotel to others. only recommendations would be to install a chromecast in the rooms to allow people to watch/listen to their own things using the TV.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 1
Food and Drinks 4

Being so close to Oxford st and surrounding restau

Hotel guest review rating

The hotel does not have air conditioning in the rooms we stayed In, executive twin. We had a brick wall right I front of our window, so no air came through the mi iscule amount you could actually open the window. Afan was provided that whafted hot air around , it was quite unbearable at night. Breakfast was nice the restaurant is air conditioned!!!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 5

Convenient hotel

Hotel guest review rating

Small -ish hotel in convenient location. Upgraded to executive room - small but comfortable . Note there is no air con so if the weather is hot you will need an open window. However the street on which the hotel is situated is pretty quiet after 11.00pm


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 2
Staff 1
Room 1

It was appalling

Hotel guest review rating

I will never stay here again


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 4
Room 2

Room

Hotel guest review rating

The toilet seat was broken in our room and bed sheets seemed a little worn. Hotel in a good location for sightseeing and train stations


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