Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.17 out of 5
.

Based on Total Reviews

10613

Rating Summary

  • Facilitites4.31
  • Cleanliness4.5
  • Staff4.48
  • Value4.05
  • Rooms4.07
  • Food and Drinks4.01
  • Meetings and Events4.06
  • Spa4.21
  • Health Clubs4.2
Real guest review
86.77%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

We had a good stay at this hotel

Hotel guest review rating

+friendly staff +good breakfast +good location *would be nice if there was a free bottle of water in the room. - bed to hard


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Comfortable as usual

Hotel guest review rating

Had a problem with the air con in my room. Was fixed quickly. Can’t comment on spa/health/meetings as did not use.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

comfotrable

Hotel guest review rating

!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3

Very small room for a double.

Hotel guest review rating

I


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Great location. Rooms are clean and breakfast was very good.

Hotel guest review rating

Everything was good. At breakfast would be nice if tea/coffee came around a bit more often. Otherwise food and staff were great.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4

Great as always...

Hotel guest review rating

As always, super attentive and polite staff. Had a wonderful time, as always. If I could criticise one thing- it would be the coffee at breakfast- much room for improving that!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Healthclub 4

Excellent rapport qualité/prix. Personnel accueillant. Très bien placé.

Hotel guest review rating

Excellent rapport qualité/prix. Personnel accueillant. Très bien placé.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Lovely stay

Hotel guest review rating

Lovely stay - great nights sleep would recommend to my friends - great position for exploring London - will definitely stay here again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Spa 5

Husbands 50th Birthday

Hotel guest review rating

Great location and had a great time staying with you


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 5
Spa 5
Healthclub 5

Weekend in london

Hotel guest review rating

Staff were very polite and helpful the pool and sauna a added bonus.Bar very good open and well staffed


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5

Perfect stay

Hotel guest review rating

The staff on the concierge were absolutely fantastic, considering the number of guests they were dealing with . I found them very efficient and most helpful. Front desk staff did not come across as friendly and on check out there was queues as there were not enough staff on the desk. Location and everything else was fantastic - thank you


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Healthclub 5

Comfortable stay in central London

Hotel guest review rating

Hotel was well-maintained and our room was quite large for a London hotel. Staff was friendly and helpful. We had left our passports in another city (in the hotel safe!) and the concierge spent a lot of time arranging for a courier to bring them to us. Great location and quiet. Highly recommended.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

A happy customer

Hotel guest review rating

Love staying at the Grange - wish it was always in our firms price range policy. I always grab the opportunity to stay at a Grange Hotel where possible - my hotel of choice.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 2
Room 3
Food and Drinks 4

ok

Hotel guest review rating

Decor in need of update.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3

Not bad.......

Hotel guest review rating

Hotel was advertised with use of SkyBar. This wasn’t available unfortunately even though no one advised us to the contrary. Also wanted to pay in advance by card but was told this wasn’t possible due to “security issues”


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Gorgeous hotel, gorgeous cocktails!

Hotel guest review rating

Beautiful hotel and we were made to feel so special. It was my boyfriends birthday and they even sent a little happy birthday cupcake plate up for him with a card. Super hotel and the cocktails were gorgeous!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Comfortable

Hotel guest review rating

When working in London I always stay in this hotel, this may have been my fifth + stay and I was upgraded to the top floor with a larger bed, thank you!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3
Food and Drinks 4

Dated hotel - only stayed there for business. Would not stay for pleasure.

Hotel guest review rating

The hotel is very dated with decoration and the facilities are no where near the accepted standard of the newer hotels.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Short, comfortable stay

Hotel guest review rating

The policy on early check-in should be more flexible.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 5
Food and Drinks 5
Meetings and Events 4

hotel stay

Hotel guest review rating

Unfortunately I was not able to watch a soccer game in the hotel bar enjoying some food (tv channel not available there), though in the hotel room the tv channel was available.


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