Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.19 out of 5.0

Based on Total Reviews

8954

Rating Summary

  • Facilitites4.31
  • Cleanliness4.49
  • Staff4.49
  • Value4.06
  • Rooms4.07
  • Food and Drinks4.00
  • Meetings and Events4.06
  • Spa4.22
  • Health Clubs4.20
88.71%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

A perfect visit - a wonderful welcome

Staff were exceptionally accommodating. The room was very good, if perhaps not quite what one might expect. Received an upgraded room on arrival, so can't comment on the room booked, but it seemed rather more like a very solid 4-star room, albeit for an unbeatable price, and in the heart of London.


Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Sunday Night Stay

Great value .Free Tower tickets and a room upgrade


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Five Star - Love the Grange Hotels - always a good nights sleep !

Five Star - Love the Grange Hotels - always a good nights sleep !


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4

First time stay and have already booked again

Every member of staff was incredibly helpful and friendly. The hotel is ideally situated for tourism and business. Will be staying again.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 1
Room 4
Food and Drinks 5
Spa 5
Healthclub 5

Terrible professionlism from Jon the night manager. Should be fired.

Jon the night manager embarassed me infront of my guests and wouldnt let me guests up to my room for 5 miniutes.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Amazing service and great value for money!

I have stayed here before and it is always perfect.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4
Spa 4
Healthclub 4

Stay of 18th Feb

A very well received nice treat was a slice of cake brought to my room to mark my birthday


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 3
Food and Drinks 3

business trip

I stay frequently at the Grange. Ordinarily I get an upgraded room. As its a business trip, this is always welcomed. On this occasion I didn't.. the room however, was fine. The Reception staff normally welcome you back as a club member, but didn't on this occasion. It would be good to see a change to the in room service menu; having been at the Grange at least 3 or 4 times per month, if not more, be nice to have a change. This isn't important for one off guests of course. Merely a personal thing.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

A very relaxing stay, beautiful pool & great gym

We really enjoyed the spa and pool. Thank you


Traveller Type: Posted:
Facilities 3

Hhh

Test


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5

A very good hotel in a wonderful location

The room is very comfortable and spacious. I like the amenities, the coffee machine and the newspapers delivered daily. My time was limited and, unhappily, I couldn’t try the spa. I suggest that you leave spare blankets in the room and that you stress in yous ads that there is an entrance in Old Gloucester St, because not all drivers know that they can leave the passenger/guest in front of the hotel.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Very helpful staff

Great Japanese meal at koto


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Spa 4
Healthclub 4

Holborn Grange hotel

Good


Traveller Type: Posted:
Facilities 4
Staff 1
Room 1
Spa 3
Healthclub 3

Our stay was horrible

Tamas the trainee receptionist gave us a family room when we booked a double room. He said there where no double rooms left till he suprisingly found one. He clearly was lying and I was not happy.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 5

A very central hotel in London convenient for both business and leisure

The staff are very cordial and helpful. We have been at this hotel at least four times a year for the last five years. This time we had problems with heating in the room and front office told us it could not be solved so they gave us a new room. As a RW member ( 1522238) we do feel that we are not getting the benefit of our membership. The rooms are also getting tired. Is there a policy on having hot food with the buffet for breakfast? We were surprised this time when they informed us that breakfast does not include hot food. Can this policy be clearly stated please or else include hot food in price.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Weekend in London

Good location


Traveller Type: Posted:
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 1
Spa 1
Healthclub 1

One night leisure trip to London for musical.

Staff at Breakfast served coffee instead of tea as requested it then took 3 more requests to correct before any tea was delivered. Which was then poured by staff without allowing to brew and only one tea bag in a pot that could serve 4 cups, so too weak. Also think that restaurants should be open beyond 10.30 to allow any post show meals to be served


Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 4
Room 2
Food and Drinks 2
Meetings and Events 2
Spa 3
Healthclub 3

I was excited to be going away in a 5* hotel with boyfriend and thought we would be staying in a nice room with nice facilities however from the time we walked into the room we was immediately disappointed, the rooms look old and dated and not that clean stuff however are very friendly. I will not recommend this hotel to anyone and will not be coming back

I was excited to be going away in a 5* hotel with boyfriend and thought we would be staying in a nice room with nice facilities however from the time we walked into the room we was immediately disappointed, the rooms look old and dated and not that clean stuff however are very friendly. I will not recommend this hotel to anyone and will not be coming back


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

very good place and hospitality

It would be better if you had 'Free' bottled water in the room.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5

Great time at the Grange

Rooms clean and spacious. Beds comfy. Spa great. Breakfast plenty of. Staff helpful and polite. Great stay would recommend.


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