Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Read real reviews from recent guests at Grange Fitzrovia Hotel below.

Overall Experience

Hotel guest review
3.85 out of 5
.

Based on Total Reviews

4376

Rating Summary

  • Facilitites3.81
  • Cleanliness4.27
  • Staff4.34
  • Value3.83
  • Rooms3.67
  • Food and Drinks3.66
  • Meetings and Events3.66
  • Spa3.34
  • Health Clubs3.31
Real guest review
82.86%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Welcome from staff

Hotel guest review rating

Another excellent stay


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

great stay as ever

Hotel guest review rating

friendly, quick efficient helpful! Just one suggestion - how about hot chocolate as well as tea and coffee in the rooms


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 3
Room 3
Healthclub 1

Misleading information re fitness facilities

Hotel guest review rating

Hotel onk but very disappointing that it suggests on booking com it has fitness facilities when this is untrue. The truth is you can access facilities at a nearby sister hotel for a charge. Misleading!!!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Staff are incredibly helpful

Hotel guest review rating

I like this hotel and haved stayed a few times. Excellent value for money, although it now does need to be spruced up. Room keycards weren't working and had to be taken to room by staff. On previous stay no plug for wash basin in room. Sometimes it the little things that annoy or make the difference.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Staff are second to none

Hotel guest review rating

My husband and I recently stayed for 3 nights, ideal location, staff couldn't have been more helpful. The room was small but excellent value for money. The bedrooms could do with updating,bathroom fixtures were very tarnished but overall it was a fab stay. We will be returning later this year


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 3

Excellent location

Hotel guest review rating

Excellent location and good value for money.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 2
Room 3
Food and Drinks 4

Great location

Hotel guest review rating

Fabulous hotel. Unfortunately lacks strong management. Staff not well trained and not customer focused at all. Breakfast was great except the staff have to collect 6pounds off you if you want a cooked breakfast and it is embearrasing for them and the guest. Surely this should be told and collected on check in??? Or check out. The pillows all need renewing as they are so flat and very tired looking. It’s a shame as the hotel is actually in a brilliant location, and reasonably priced.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Brilliant stay!

Hotel guest review rating

Nothing to fault, great place to stay!


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 4
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

Great location... But warm drinking water?

Hotel guest review rating

Made to feel welcome. Wasn't very well during my stay so was disappointed at night when trying to get drinking water the water from the tap was warm no matter how long I let in run for


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Meetings and Events 4

Good

Hotel guest review rating

Pleasant stay, staff always very friendly and kind and happy to help. They accommodated a room change as I do not like the ground floor or lower ground floor rooms. bedroom was a little warm even with radiators off


Hotel guest review
Traveller Type: Posted:
Facilities 1
Cleanliness 1
Staff 2
Room 1

Awful stay here

Hotel guest review rating

Had an awful night here. The room and bathroom was dated and grubby and was not clean. Shower was scoulding hot had to have a bath and put cold water from sink into bath water to be able to get in. Was on Lower Ground and kept awake by trains every few minutes so had 3 hours sleep and had to go to a meeting extremely tired and feeling dirty.


Hotel guest review
Traveller Type: Posted:
Cleanliness 4
Staff 5
Room 2

Disapointing

Hotel guest review rating

A small room which was very hot. Disappointed with the bathroom, an old bath which was very high for me to get in and out of to shower. It also had chipped enamel. We did not use any of the facilities so can't rate them. The staff were very polite and friendly.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Helfpul staff, and a lovely quiet room

Hotel guest review rating

Perfect location for a London break. I've been before, and will keep using. Rooms are quiet and clean, and the staff are super helpful.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Great!!!

Hotel guest review rating

Great hotel for London!!! Kind staff , perfect position!!! Very nice hotel!! If i came again to London, i will stay again in Grange Fitzrovia


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 3

Short stay

Hotel guest review rating

Unfortunately stayed very little time in room due to work commitments so did not get best use of lovely room


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5

Welcoming Stay

Hotel guest review rating

As a regular guest at Grange Hotels I was again met by pleasant and helpful staff. Thank you for a lovely stay. Many thanks.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Meetings and Events 5

Very nice

Hotel guest review rating

Perfect for theatre land


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3

Spacious room but old mattresses

Hotel guest review rating

The room was spacious and very clean, but the mattresses were not ok. Especially the one when you enter the room 311. I would recommend the hotel to replace them.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 1
Healthclub 1

Stay at Fitzrovia

Hotel guest review rating

Good value for a West End overnight stay


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 2
Staff 3
Room 2
Food and Drinks 3

Hotel guest review rating

Basement room - put me up bed noisy kitchen trolley early morning tube noise.


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