Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Read real reviews from recent guests at Grange Fitzrovia Hotel below.

Overall Experience

Hotel guest review
3.85 out of 5
.

Based on Total Reviews

4228

Rating Summary

  • Facilitites3.8
  • Cleanliness4.28
  • Staff4.34
  • Value3.82
  • Rooms3.67
  • Food and Drinks3.65
  • Meetings and Events3.66
  • Spa3.32
  • Health Clubs3.29
Real guest review
83.30%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5

Very Good

Hotel guest review rating

Slightly disappointed room not ready at 15:00 but a very pleasant & comfortable stay.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Hotel guest review rating

Nice hotel. Great staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Excellent service

Hotel guest review rating

Great staff excellent food good night's rest


Hotel guest review
Traveller Type: Posted:
Facilities 2
Cleanliness 3
Staff 1
Room 2
Food and Drinks 3
Meetings and Events 2

Well Intentioned but overall disappointing

Hotel guest review rating

I organised a business meeting in the coffee bar area, and the leather sofa's had splits furniture looked generally tired. Sadly the staff struggled to understand me and the bar area was without staff and other people were waiting for a considerable time to be served. When asking at the booking desk where there were 3 staff not occupied by check-in's we were asked to wait for someone from the catering team. When the staff understood what was being asked they were accommodating but there wasn't a great sense of urgency. The music in the reception/bar area was also a very strange choice. Overall the staff were friendly enough but it felt like there was a real lack of knowledge of the hospitality sector. Well intentioned! Disappointing!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Good value hotel

Hotel guest review rating

Good location, clean hotel with helpful staff.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Nice week in London!

Hotel guest review rating

It is difficult to get in and out of the bathtub, since it is so high.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 2

Room very nice, breakfast disappointing.

Hotel guest review rating

Executive room and bathroom were nice, breakfast was pretty poor and basic.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4

Lovely centrally placed hotel

Hotel guest review rating

We booked a twin room for a business trip, lovely room with continental breakfast but not allowed hot food for breakfast, I think this should be included for executive rooms as standard


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3
Meetings and Events 3

Could use some renovations!

Hotel guest review rating

To deserve the "luxury" Status.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Brilliant short stay.

Hotel guest review rating

Had a wonderful stay and experience, excellent service. my warmest regards, I'll certainly stay again!


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5

Roomy rooms

Hotel guest review rating

Plenty of space in the rooms


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3

Reasonably priced hotel within walking distance of Oxford Circus

Hotel guest review rating

Good location for the money, only a short walk to Oxford St & Regent St. Room was small and cramped but clean and bed was comfortable despite the size. Public areas has feel of gentleman’s club with dark wood panelling and leather settees which all looked a bit dated.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 4

Review

Hotel guest review rating

Hotel is comfortable, convenient and good value but a little tired. I had I think a Superior Double which was quite small. Staff were all very pleasant.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

hello

Hotel guest review rating

hello


Hotel guest review
Traveller Type: Posted:
Staff 3
Room 1

very disappointing

Hotel guest review rating

Extremely disappointed, having booked a Superior (!!) room with a promised King/Queen bed, only to be given two single beds pushed together; as a result spending a big part of the night rolling away from the gap, that kept widening through the night. Will neither stay again nor ever recommend to anyone else


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 3
Room 3
Food and Drinks 2

Room service needs improving and mattress's need replaced

Hotel guest review rating

Twice I have now had problems ordering from room service, 1st it took someone to ring me back who could dpeak English, they didn't have cheese and pickle only mature cheese and pickle?? This time I waited 45 minutes for some mineral water which granted was on the house due to the delay but £130.00 and no water, really, people need to take tablets etc. The tea and coffee boxes on the wall need removed and something else provided as the little boxes came right out and spilled the content on the floor, finally the mattress was awful to the point I was unable to sleep so left before breakfast for an earlier train home.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Fabulous Stay

Hotel guest review rating

The staff could not have been more accommodating and friendly. They were very attentive and made our stay special.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

Great value for money

Hotel guest review rating

Excellent location, good room and great value for money.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 4

Location was fantastic

Hotel guest review rating

We felt the room was very dated and needed redecorating. Staff were all super lovely.


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