Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Read real reviews from recent guests at Grange Fitzrovia Hotel below.

Overall Experience

3.85 out of 5.0

Based on Total Reviews

3691

Rating Summary

  • Facilitites3.80
  • Cleanliness4.28
  • Staff4.33
  • Value3.81
  • Rooms3.68
  • Food and Drinks3.64
  • Meetings and Events3.67
  • Spa3.31
  • Health Clubs3.30
84.75%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 3
Room 2
Food and Drinks 1

Mediocre experience

I booked my accommodation via Laterooms secret hotels. I have used this booking facility before and have previously been very satisfied with other secret hotels booked. The staff at your hotel were pleasant and helpful. Unfortunately, whilst the room allocated was clean it was smaller than usual and a double bed is very outdated (as was the decor) In the past decade, a king size bed has been the norm in any other hotel we have visited. We found it very limiting as my husband is 6'2 and I am 5'9. The television in our room CONTINUOUSLY lost signal and after 4/5 attempts by your staff to fix it we just gave up asking! Another complaint was the cost of dining at your hotel. Breakfast was very expensive. Our stay included NYE and the set meal at a hefty £38, was very limited for choice. Needless to say only one couple with their child was in the restaurant when we arrived. We required only a main course but was told we would be charged £38 regardless of how many courses we had! We did not purchase any meals at your hotel. We walked to the next hotel and had a lovely Full English Breakfast each morning for £12.50 each. We also dined there on NYE with the hotels full menu available. Overall we were disappointed with our stay. It was very mediocre experience. Y McKay


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4

Good


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

CB


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 4

Good


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Two night stay


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Ideal location and helpful staff

We really enjoyed everything about our stay. Location was perfect and the staff really helpful. The room was small but perfectly adequate however if I were to make one comment it would be that there is nowhere to hang anything in the bathroom . We will definitely return though.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

January Treat

Really enjoyed the stay. The staff on reception were very helpful as we wanted to check-in an hour before 2pm.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5

Fitzvoria Stay


Traveller Type: Posted:
Facilities 3
Cleanliness 1
Staff 5
Room 4

Thin walls and not cleaned


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 3
Healthclub 4

Comfortable


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Excellent


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 1
Food and Drinks 3

short leisure visit to London

Sorry, but the room we had was very hot and stuffy (in mid-winter) and the bed was very hard. So it was difficult to sleep and we felt ill by the time the morning came. We had booked another room as well, and this was much better, so I think we were just rather unlucky. But I would look elsewhere next time.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 2
Room 4
Food and Drinks 5

Nightmare - Hotel Lovely Though

I would stay again if the Manager got his his team together. I had the experience of sleeping next to the neighbors from hell. I use a ventilation system to help me sleep - they mananged to wake me up no problem. I called reception and explained the noise - this happened on three occasions - the result at 3 in the morning is being offered another room. I would kick the guilty out not those respecting others. Even the night porter found it ridiculous. The hotel was very welcoming apart from that and I thought this was a real potential for the future.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 4
Food and Drinks 4

Stay Grange Fitrovia

Room fine with air con (Exec room I think) Good breakfast Unfortunately TV in bar could not be adjusted due to a fault to watch the football so had to watch in my room!! Had to pay for room service charge to eat even though I wanted to eat in the bar and watch TV there!


Traveller Type: Posted:
Facilities 3
Cleanliness 3
Staff 5
Room 3
Food and Drinks 4

Compact but comfortable

Rooms very small. Restaurant is too overheated, made time spent in there uncomfortable. Staff excellent.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

A Fantastic Find

A friend recommended the Grange chain. I stay often for business and this time was combining with my mother#s 80 birthday. Staff was exceptionally accommodating and even made a nice welcome surprise with candle for my mother. Will definitely return. thank you


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

A Fantastic Find

A friend recommended the Grange chain. I stay often for business and this time was combining with my mother#s 80 birthday. Staff was exceptionally accommodating and even made a nice welcome surprise with candle for my mother. Will definitely return. thank you


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 3

Nice hôtel in great location

Excellent service. Great location


Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 4
Room 3
Food and Drinks 4

Nice stay

Internet wifi was not working very well at the room. Issues with the safe box opening systems -the staff of the hotel helped me up, seemed to be a problem of using a non UK card-.


Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3

Enjoyed it.

The staff were nice and welcoming. The room was very small and a bit overheated.


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