Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.19 out of 5.0
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Based on Total Reviews

12830

Rating Summary

  • Facilitites4.37
  • Cleanliness4.49
  • Staff4.43
  • Value4.09
  • Rooms4.14
  • Food and Drinks3.90
  • Meetings and Events4.10
  • Spa4.34
  • Health Clubs4.34
Real guest review
89.21%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3

Lovely hotel/stay, but shame breakfast not included

Hotel guest review rating

The hotel is beautiful and our stay was fantastic. I do, however, think that for the amount customers pay to stay there, it’s a bit cheeky to then charge extra for breakfast.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Work trip

Hotel guest review rating

Reception staff do not make an effort to allocate the best room to you, second time I have requested room with a view of tower bridge- the first time I was told no rooms were left (an earlier visit) but this was incorrect and one was given eventually. On this visit a room was allocated but had to ask twice for it.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Outstanding, once again

Hotel guest review rating

I cannot recommend this Hotel enough. The staff are fantastic. They bend over backwards to make sure that you feel welcome and looked after. The facilities are great and the view from my room was brilliant. It is very reasonably priced and breakfast is great. There is parking within a 5 minute easy walk too. I will definitely return again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 4
Spa 5
Healthclub 4

Pleasant stay

Hotel guest review rating

Upgraded my room which is a nice surprise!


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 3
Food and Drinks 3

Good hotel, but prefer the Grange Tower Bridge...

Hotel guest review rating

Everything you want in a hotel, but could do with some renovation, and nothing particularly special.


Hotel guest review
Traveller Type: Posted:
Facilities 3
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Good and comfortable stay

Hotel guest review rating

The set up in the bath/shower was odd and the towels were in an odd place. Also Complimentary bottled water would be nice in the rooms for £152 a night.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5
Spa 5

Good stay in a great location

Hotel guest review rating

Very welcoming staff, great hotel appearance, excellent views from room. Bathrooms in need of an update.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Last minute booking.

Hotel guest review rating

Regularly stay in London-will book again.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Birthday Break

Hotel guest review rating

Initially allocated room on 2nd floor which directly looked on to railway line and would have been noisey to say the least. To the hotels credit they found us an alternative room which was fine. 4th time we have stayed and will stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Birthday Break

Hotel guest review rating

Initially allocated room on 2nd floor which directly looked on to railway line and would have been noisey to say the least. To the hotels cr


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Healthclub 5

One of my favourite hotels in London

Hotel guest review rating

I’ve stayed at the grange hotel many times , safe are always extremely helpful and friendly, looking forward to many more visits


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

Delightful as always

Hotel guest review rating

The staff were courteous and genuine, throughout our stay from reception, foyer and room service. Food was excellent and room was spacious and clean. Definitely recommend and we will stay again.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Ideally sited hotel.

Hotel guest review rating

Had a lovely stay. Very close to the underground for easy access to the rest of London. Staff very helpful


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Love this hotel

Hotel guest review rating

N/a


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Healthclub 5

Nice family weekend in historic London

Hotel guest review rating

Room size agreeable but window small and view on works un inspiring, though view on antique wall nice. Splendid pool, but bar lacking warmth and coziness.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 3
Spa 4
Healthclub 4

Looking for a good short break in the city go to The Grange

Hotel guest review rating

Pre arrival help was excellent when I made an error with my booking


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

What a view from room 1112

Hotel guest review rating

We came to London for my wife's 40th birthday and her reaction when she saw the view from our room bought tears to her eyes. She was over the moon and it made our weekend. Your staff were extremely attentive and our staty was very pleasurable. We will be booking again and would like to bring our daughter next time.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 3
Room 4
Food and Drinks 3
Meetings and Events 4

Great value for money

Hotel guest review rating

The service is quite good. A little improvement in check in and checkout duration would be great.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Fab!

Hotel guest review rating

Such lovely attentive staff, we could not fault anything. We did not use the Spa or meeting rooms hence no comment above. Thank you.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 3
Food and Drinks 3
Meetings and Events 3
Spa 3
Healthclub 3

GW Review

Hotel guest review rating

Staff were very helpful particularly the concierge


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