Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

4.18 out of 5.0

Based on Total Reviews

11616

Rating Summary

  • Facilitites4.36
  • Cleanliness4.49
  • Staff4.42
  • Value4.07
  • Rooms4.13
  • Food and Drinks3.88
  • Meetings and Events4.09
  • Spa4.33
  • Health Clubs4.34
89.99%of guestsrecommend this hotel
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

Amazing

Staff was great, especially Chloe. She was really helpful, last minute also.


Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Fantastic hotel.

Beautiful hotel room made for a very pleasant stay, superb view of the shard and only 200yds from underground - Perfect!!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Professionalism and friendliness


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Very comfortable & easy access to sights, tube station: We were on a travelzoo deal + would stay with the hotel again. Excellent breakfast.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 5


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 3
Spa 5
Healthclub 5

Great hotel - Would stay here again

Lovely hotel although the breakfast is overpriced for what you get. Great location and Spa.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5

Had a slight issue with heating, impressed with the solution, did not expect to be in a longer room, overall, great service. 5 stars.


Traveller Type: Posted:
Facilities 4
Cleanliness 1
Staff 4
Room 2
Spa 4
Healthclub 4

We requested & on check in it was implied the request had been granted of rooms with a view - This was not the case ( RM117) Room was quite pokey - over furnished. dusty + stained cushions.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Spa 5
Healthclub 5

Stayed just one night - more than satisfied. Welcoming staff & very comfortable room.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Fantastic stay at Grange City Tower Hill!


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 2
Healthclub 3

Breakfast buffet - should be more green!


Traveller Type: Posted:
Facilities 5
Cleanliness 4
Staff 5
Room 4
Food and Drinks 5
Healthclub 4

great stay again

Great hotel - that I use regularly. It needs a redecorate soon as it is starting to look a little old in places especially compared to new neighbouring hotels. I will be back.


Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 1
Room 3
Food and Drinks 3
Spa 4

Very unpolite staff - horrible attitudes

Really rude staff! Annoyed about us asking for an introduction/welcome questions upon arrival. Waiter implying that breakfast wasn't included, horrible attitude, she found out after it was her mistake!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Room 521. The only issue with the room was the sink, there must be a blockage as it takes ages for the water to go down.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5

Another great stay

I was staying on business and was getting up early so was happy to overlook Fenchurch St Station - I suspect had I been looking forward to longer asleep the early morning train announcements may have been intrusive. The station opening hours are reasonably sensible though and the hotel itself is always peaceful given the superb central location. As ever, always nice to stay at the Grange. Staff are particularly helpful.


Traveller Type: Posted:
Facilities 3
Cleanliness 4
Staff 4
Room 3
Food and Drinks 3

Everything was just "ok"

Mattress in room 214 needs replacing, missing "extras" like bottled water, nail file, face cloth, mending kit. Location is fantastic!


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5

Could not fault our rooms, your staff or facilities for our meeting in presidential suite.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Once again, a wonderful stay. Thank you to all that made it fabulous.


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Healthclub 4

Thank you, another easy and good stay


Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Spa 5

Christmas NY 2017

Lovely hotel with excellent staff. Thoroughly enjoyed.


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