Guest Reviews

Our reviews are genuine and verified, so you can be sure this is the opinion of people who actually stayed at Grange Hotels. Click on 'Guest Reviews' to see what others have to say.

Overall Experience

Hotel guest review
4.2 out of 5
.

Based on Total Reviews

13912

Rating Summary

  • Facilitites4.38
  • Cleanliness4.51
  • Staff4.44
  • Value4.1
  • Rooms4.15
  • Food and Drinks3.92
  • Meetings and Events4.1
  • Spa4.34
  • Health Clubs4.35
Real guest review
88.42%of guestsrecommend this hotel
Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

very good

Hotel guest review rating

Good hoyelbat a good location


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 4
Room 4

Lovely hotel in great location

Hotel guest review rating

none


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5

Great location, breakfast and spa. Request for a different room was promptly and most sympathetically attended to.

Hotel guest review rating

View from original room was unacceptable but our concern and disappointment was dealt with most professionally.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 3
Staff 4
Room 3
Food and Drinks 2

Good stay, breakfast a bit lagging

Hotel guest review rating

Room nice and clean. Breakfast not so good and a bit cahotic


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4

JK

Hotel guest review rating

Great value


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Usual high quality

Hotel guest review rating


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

Pleasant stay

Hotel guest review rating

pleasant stay


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Spa 5
Healthclub 5

Business

Hotel guest review rating

Very friendly front of house staff


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 4
Room 5
Food and Drinks 4

London vacation

Hotel guest review rating

Traveled overnight from USA with 10:30 am arrival at Hotel, could not check into room until after 2:00 pm that afternoon. I realize that hotels have a designated check in and out times, however, you would think they might be able to allow guests to occupy their room a little earlier under certain circumstances. I know rules are rules. I found the greeting, concierge & dinning room staff to be very friendly and accommodating. However, the front desk staff not so. They performed their jobs proficiently, but they could use a few more friendly smiles while greeting you.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 4
Meetings and Events 4
Spa 5
Healthclub 5

Recent stay

Hotel guest review rating

Great location


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4

Wonderful Stay

Hotel guest review rating

.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4
Spa 4
Healthclub 4

Pleasurable stay for a couple

Hotel guest review rating

Every time we stay your hotel is immaculate and spacious. Friendly staff and convenient location.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 5
Room 3
Food and Drinks 3
Healthclub 5

Excellent location and very pleasant stay

Hotel guest review rating

Generally very good stay. I would make two observations: - the hotel is starting to feel a bit dated and would benefit from some modernisation including proving power/USB ports at the bedsides to charge phones - it was not clear at breakfast how the arrangements worked, ability to order cook to order eggs, etc. A reminder for the hosts to explain would be welcome.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Meetings and Events 5
Spa 5
Healthclub 5

ok

Hotel guest review rating

excelent


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

Stay was great this time. Wish I could have same room every time

Hotel guest review rating

Room was amazing this time and staff so helpful


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 4
Food and Drinks 5
Meetings and Events 4
Spa 4
Healthclub 4

Good stay anyway!

Hotel guest review rating

It is strongly advisable to explain to the employee in charge of cleaning the ground of the bar at 6:30am not to move all the seats by simply pushing them as it is extremely noisy up to the third floor. This is probably due to the fact that the ground of the bar is covered with stone slabs.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 5
Staff 4
Room 4
Food and Drinks 4
Spa 4

Visit review

Hotel guest review rating

The staff was great and very helpfull. One thing was that we did not receive a bathrobe at the room, which we understood from the staff should have been supplied, and which would have been nice and convenient with the use af the SPA-facilities. Otherwise thank you for a great visit.


Hotel guest review
Traveller Type: Posted:
Facilities 4
Cleanliness 4
Staff 5
Room 5
Food and Drinks 4
Meetings and Events 4

Nice big room and service

Hotel guest review rating

Did not use spa or health club


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5
Spa 5
Healthclub 5

A very pleasant stay!

Hotel guest review rating

Thank you for allowing our family to freshen up at the spa when we had a very early arrival. Hours on a plane and wanting to get out and about in London were made so much easier with your assistance. We had a very pleasant stay and were impressed by your facility and staff.


Hotel guest review
Traveller Type: Posted:
Facilities 5
Cleanliness 5
Staff 5
Room 5
Food and Drinks 5

Excellent

Hotel guest review rating

It was a great stay - we booked the executive twin and had a nice view from the room of the bridge. Would definitely stay here again!


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