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Hotel Review

Grange Rochester Hotel

over all experience
4.3
over all customer ratings for Grange Rochester Hotel
Based on Total Review
1440
  • FacilitiesGrange Rochester Hotel Ratings for Facilities4.2
  • CleanlinessGrange Rochester Hotel Ratings for Facilities4.5
  • StaffGrange Rochester Hotel Ratings for Facilities4.6
  • ValueGrange Rochester Hotel Ratings for Facilities4.2
  • RoomsGrange Rochester Hotel Ratings for Facilities4.1
  • Food and DrinksGrange Rochester Hotel Ratings for Facilities4.1
  • Meeting and EventsGrange Rochester Hotel Ratings for Facilities4.0
  • SPAGrange Rochester Hotel Ratings for Facilities3.9
  • Health ClubsGrange Rochester Hotel Ratings for Facilities4.0
Our stay
Customer review for Grange Rochester Hotel by Biddle
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms5/5
  • Food and Drinks5/5
Stay May 2016
Customer review for Grange Rochester Hotel by Loffeld
  • Facilities3/5
  • Cleanliness4/5
  • Staff3/5
  • Value3/5
  • Rooms3/5
  • Food and Drinks3/5
A superb stay-perfect in every way.
Customer review for Grange Rochester Hotel by Robinson
A stunning few days - staff could not have been more welcoming and friendly. The room was likewise excellent with great features. Breakfast and other meals were well cooked and more than enough for a hearty appetite!
We had a superb time and cannot wait to stay at the Rochester again.

Hugely recommended.
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value4/5
  • Rooms5/5
  • Food and Drinks5/5
OK visit
Customer review for Grange Rochester Hotel by Catton
Room was too small, with only a double bed and not a king size (it wouldn't have fitted in!) like other hotels in group.
  • Facilities3/5
  • Cleanliness3/5
  • Staff4/5
  • Value3/5
  • Rooms2/5
  • Food and Drinks2/5
Great location
Customer review for Grange Rochester Hotel by ROBINSON
For overseas visitors easy to access transport walking distance to Victoria station,near major tourist destinations. ,very comfy beds and helpful staff.
  • Facilities3/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms4/5
May 2016
Customer review for Grange Rochester Hotel by Veronelli
  • Facilities4/5
  • Cleanliness4/5
  • Staff4/5
  • Value4/5
  • Rooms4/5
Nice room; poor breakfast
Customer review for Grange Rochester Hotel by Holland
Room was more than comfortable with plenty of towels, toiletries etc. However service at breakfast was poor; although it appeared that the system was to offer coffee/tea and toast when customers first sat down this did not happen for me. I had to ask for coffee and toast never appeared. I asked to speak to whoever was in charge of the breakfast service but the young person didn't appear to understand.
  • Facilities4/5
  • Cleanliness4/5
  • Staff2/5
  • Value3/5
  • Rooms4/5
  • Food and Drinks2/5
Catherine soans
Customer review for Grange Rochester Hotel by Soans
I enjoyed my stay thoroughly at the hotel everything seemed perfect.fantastic place
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value5/5
  • Rooms5/5
  • Food and Drinks5/5
Victoria
Customer review for Grange Rochester Hotel by Tucker
I was very surprised you did not have decaffeinated tea available. Even more surprised at the response from reception when I asked for it 'No, we don't do it'. No apology, or alternative offered.
Your front of house 'Porter' Juan was excellent, suggesting to the receptionist that a room on the fifth floor was not suitable for me (on crutches) and that an alternative should be found - which she then did. He was observant, professional and friendly throughout our stay. An asset to your business.
When the hotel is refurbished you might consider including hand rails to the shower/bath for safety.
Most of your young staff did very well, working long hours and remaining helpful and polite when speaking what was clearly not their first language.
  • Facilities3/5
  • Cleanliness4/5
  • Staff5/5
  • Value3/5
  • Rooms4/5
  • Food and Drinks3/5
Excellent
Customer review for Grange Rochester Hotel by Howell
Everything worked as it should; a nice stay in a bigger room than I would have expected for the price.
Thanks very much.
  • Facilities5/5
  • Cleanliness5/5
  • Staff5/5
  • Value4/5
  • Rooms5/5

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