Job Vacancies - Grange Hotels

We are looking to fill the below full time positions, please click on the links below.

FRONT OF House

Receptionist

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional Front Office Team as a Receptionist.

General Functions:

Your job responsibilities will include but not limited to:

Delivering a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

  • Welcoming guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities and be aware of guests’ special requirements and communicate them to relevant departments.
  • Attending to all guests and potential clients at the Front Desk in a courteous and efficient manner
  • Answering customer enquiries politely and efficiently and where necessary seek help and information from other departments.
  • Identifying return and regular clients and making sure their special requirements are met.
  • Taking all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent.

As a successful candidate you will be enthusiastic, confident, motivated and preferably have previous work experience in similar environment and,

  • Have confidence in dealing with our esteemed guests on a day to day basis
  • have great customer focus and good communication skills
  • be self-driven and proactive
  • Have the natural ability to work to tight deadlines, be well organised and have exceptional attention to details
  • Be ambitious to progress within our expanding organisation

Staff Benefits:

For the ideal candidate we offer industry competitive salaries and an attractive benefits package, which includes:

  • Training with ongoing development
  • Meals provided whilst on duty
  • Company Pension scheme
  • Perkbox Loyalty programme

Day/Night Concierge

  • SW1P, South West London
  • competitive salary
  • Posted on 05/07/2018

The ideal candidates should be polite, friendly with good customer service skills. Previous experience in similar role is desirable.

General Functions:

To offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times.

  • To welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities.
  • Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner.
  • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.
  • Collect laundry/dry cleaning from guest bedrooms and ensure it is sent to the laundry company on time.
  • Deliver laundry/dry cleaning to guest bedrooms.
  • Store guests’ luggage after check out following company policy and safety procedures.
  • Act as part of the security team, performing security rounds, checking doors and windows especially on ground and lower ground levels and being particularly vigilant about suspicious packages and visitors not accompanied by hotel guests.

Staff Benefits:

For the ideal candidate we offer industry competitive salaries and an attractive benefits package, which includes:

  • Training with ongoing development
  • Meals provided whilst on duty
  • Company Pension scheme
  • Perkbox Loyalty programme

All applicants should have the right to live and work in UK without restrictions.

Ajala Spa

Beauty Therapist - Ajal Spa

  • EC4, City, London
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional Spa Team as a Beauty Therapist.

The ideal candidates should be polite, friendly with good customer service skills. Previous experience in similar role is desirable.

General Functions:

  • To provide a comprehensive range of beauty treatments aiming to enhance the appearance and increase the sense of well-being of clients.
  • To promote the facilities and project a positive image of the Health Club at all times.
  • Maintain accurate clients’ record and history.
  • Arrange and maintain accurate record of appointments.
  • Carry out skin analysis and give advice about skin and body care.
  • Use a variety of treatments and equipment to treat individual skin conditions.
  • Perform different types of facials, facial and body massage, manicure and pedicure, remove facial and body hair by waxing.

Qualification

  • Must hold a NVQ level 2, 3

All applicants should have the right to live and work in UK without restrictions.

FOOD & BEVERAGE

Waiter/Waitresses

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional Food and Beverage team.

Food and Beverage Assistant

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional Food and Beverage team.

General Functions:

To welcome, seat and serve food and beverages to guests in a positive, polite and professional manner, aiming to provide complete guest satisfaction, while working in an organised and efficient way to meet department schedules.

  • Present the correct menus and give any explanation on menu items as required.
  • Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.)
  • Serve drinks in the correct glassware at the correct temperature and with the appropriate accompaniments.
  • Prepare buffet displays as required.
  • Execute table, plated, buffet, carvery, silver, bar and any other type of restaurant service as required.
  • Clear guest tables, buffets, trays and trolleys of soiled and non-required table items at appropriate times.

Skills, Knowledge and Experience required:

To welcome, seat and serve food and beverages to guests in a positive, polite and professional manner, aiming to provide complete guest satisfaction, while working in an organised and efficient way to meet department schedules.

  • Good spoken English with polite, friendly and good customer service skills
  • Eye for detail
  • Flexibility
  • Ability to carry on tasks independently
Previous experience in similar role is desirable. Successful candidate needs to be ready to work 6 days / week = 45 hrs /week in shifts

All applicants should have the right to live and work in UK without restrictions.

Food and Beverage Supervisor

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional Food and Beverage team.

General Functions:

  • To supervise, co-ordinate, and participate in all activities in the hotel F&B outlets and to ensure smooth, efficient and professional service is provided to all customers.
  • To work towards establishing and implementing effective cost control procedures.
  • To train and support new members of staff.
  • Meet and greet customers in a polite and friendly manner.
  • Identify return clients and welcome them back.
  • Ensure that all customers are escorted to an appropriate table or waiting area and assist with coats and bags.
  • Personally oversee service of VIPs, groups and conference delegates.
  • Ensure staff are familiar with food and beverage menu items, their ingredients and methods of preparation.
  • Using a positive selling approach and promote menu items at appropriate times.
  • Ensure customers are provided with the correct table items.
  • Liaise with kitchen staff and ensure the correct type, quality and quantity of food is served in accordance with laid down procedures.

Skills, Knowledge and Experience required:

To welcome, seat and serve food and beverages to guests in a positive, polite and professional manner, aiming to provide complete guest satisfaction, while working in an organised and efficient way to meet department schedules.

  • Good spoken English with polite, friendly and good customer service skills
  • Eye for detail
  • Flexibility
  • Ability to carry on tasks independently

Previous experience in similar role is desirable. Successful candidate needs to be ready to work 6 days / week = 45 hrs /week in shifts

All applicants should have the right to live and work in UK without restrictions.

HOUSEKEEPING

Room Attendants (H/K)

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are looking to fill the below full time positions, please click on the links below.

Floor Supervisors

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are looking to fill the below full time positions, please click on the links below.

General Cleaners

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are looking to fill the below full time positions, please click on the links below.

KITCHEN

Chefs (all levels)

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are looking to fill the below full time positions, please click on the links below.

Kitchen Porters

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are looking to fill the below full time positions, please click on the links below.

Conference and Meetings

Conference & Banqueting Steward/ess

  • WC1B, Central London / West End
  • competitive salary
  • Posted on 05/07/2018

We are currently recruiting individuals with strong drive and passion for excellence to join our professional team.

General Functions:

To welcome, seat and serve food and beverages to guests in a positive, polite and professional manner, aiming to provide complete guest satisfaction, while working in an organised and efficient way to meet department schedules.

  • To contribute to the smooth running of conference and banqueting operations, ensuring clients receive a friendly, professional, personal and efficient service.
  • Set up conference rooms according to customer requirements and making best use of available space.
  • Set up equipment and check it is in good working order.
  • Keep sufficient supply of stationery and other items (paper, pencils, flipcharts, notepads, marker pens, cups, glasses, flasks, jugs etc.)
  • Ensure the provision of water, mints/sweets, cordials and other refreshments prior to the start of the conference.
  • Serve teas, coffees, biscuits and other refreshments as booked during break periods.
  • Service conference rooms during break periods.
  • Serve working lunches (sandwiches, snacks) as reserved.
  • Assist restaurant staff in setting up/clearing restaurant tables and buffet displays as necessary.
  • Work in a prompt and timely manner, following the event schedule.
  • Aim to anticipate customer needs.
  • Break down and clear up conference rooms.
  • Store equipment safely and securely.
  • Assist in preparations for FAM trips, show rounds, etc.
  • Respond in a prompt and timely manner to all customer concerns. Refer to senior staff where necessary.

The ideal candidates should be polite, friendly with good customer service skills. Previous experience in similar role is desirable. Successful candidate needs to be ready to work 6 days / week = 45 hrs /week in shifts.

All applicants should have the right to live and work in UK without restrictions.

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