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Name: Suresh Kannan R Chandrasekar
Position: Food and Beverage Manager, Grange City Hotel
Favourite film: Slumdog Millionaire
Favourite food/cuisine: Fish ‘n’ Chips
Favourite sights to see in London: Tower of London, Tower Bridge, Lords Cricket Ground, London Eye, Hyde Park, Maritime Greenwich, Buckingham Palace and Big Ben.
Suresh is Food and Beverage Manager for our five star Grange City Hotel and has been working with Grange Hotels now for 9 years. Suresh was attracted to Grange Hotels because of the opportunity for progression with his career, and hasn’t been disappointed.
Suresh’s day begins at either 7am or 11am depending on the day’s activities ahead. His responsibilities involve managing Grange City’s food and beverage supervisors, shift leaders and staff throughout the day to make sure everything is running smoothly and on time. Another important aspect of his role involves managing the food and beverage outlets within the hotel to ensure the 5 star standard is maintained at all times, updating food and beverage internal audit records. Of course, Suresh also meets and greets guests frequently throughout the day.
As with all jobs, Suresh often has obstacles to overcome. During busier periods, staff are not always available to help, therefore, Suresh is there to support, motivate and closely manage the available team to ensure 5 star standards never slip.
A Day to Day Example of Suresh’s 5 Star Service:
“While working with the events team, the organiser hosting an event accidently gave the wrong layout set up for a conference. My team was ready with the layout they specified. Later they came and apologised for giving us the wrong layout, during that situation we worked with complete co-operation and made the new setup within 10 minutes. The organiser later thanked us for our speedy, beautiful work.”
During his time working at Grange Hotels, Suresh has had the pleasure of looking after the French Olympic team, England Cricket Team and other international cricket teams. Suresh believes that what makes Grange stand out from the competition is our stunning rooms with outstanding views, conference and banqueting facilities and of course, great customer service.
Book a stay at our Grange City Hotel soon and experience Suresh and team’s delicious food and beverage services for yourself!