Do you have a question about the Grange White Hall Hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.
BOOKINGS AND ARRIVALS
What is your standard check-in time?
Our standard check-in time is 14:00pm Monday - Thursday and Sunday, 15:00pm Friday - Saturday. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time – particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at reception until your room becomes available.
What is your normal check-out time? Can this be extended?
Our normal check-out time is 11.00am, Monday-Sunday. Late check out is chargeable at £15.00 per extra hour. Guests wishing to check out later than 16:00pm will be charged for a full night’s accommodation.
I do not have a credit card – can I still make a hotel booking?
Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations department to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00pm on the date of arrival so you must check in ahead of this time.
What types of credit card do you accept as payment?
We accept the following cards for payment and booking: Visa, MasterCard, JCB and American Express.
What is your cancellation policy?
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates rooms must be cancelled by 14:00pm on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
I have a lot of luggage, will someone be able to help me get it to my room?
Our team of porters and concierge are on hand 24 hours a day should guests require assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our hotel contact page.
What is the difference between your room types?
Our room types consist of Superior and Executive rooms. Superior rooms have an en-suite bathroom and queen-sized beds. Executive rooms also offer an en-suite bathroom, plus king or queen-sized beds and additional space. Selected Executive rooms feature period-style four-poster beds. For more information please refer to our Bedrooms page.
Are pets allowed in your bedrooms?
With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
Can I smoke in my bedroom or around the hotel?
All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.
Do you offer any promotional rates on rooms?
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
FAMILIES AND CHILDREN
Can you put a cot or an extra bed in my room for my children?
Yes, cots are available free of charge for infants aged 2 years and under. Extra rollaway beds can be provided for children aged up to 12 years, for a supplement of £20.00 plus VAT per child.
Do you have babysitting or creche facilities?
Professional babysitting services can be arranged via a certified agency upon request. Please note that pre-booking is required. Services are chargeable and subject to availability. Please contact our Reception for details of current babysitting charges.
Do you have food menus that are suitable for children?
Yes, our in-house English Garden restaurant can provide children’s meals upon request.
Do you charge for WIFI and internet use?
Our WIFI and internet is chargeable at £5.00 per hour or £10.00 for 24 hours.
Does your hotel offer any business services?
We have a public PC located in the lobby, which our guests can use for printing, email and word-processing.
Can I use the hotel for business meetings?
Yes, we have a number of private meeting rooms that may be used for business meetings or conferences. Please browse our Meetings and Events pages for more information.
RESTAURANTS AND BARS
Do you have an in-house restaurant?
Yes, our in-house restaurant is called the English Garden restaurant and looks out onto our private garden. You can also enjoy light snacks and drinks in the Elgin Lounge Bar located on the Ground Floor.
Do you offer alternatives for people with dietary requirements?
We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking please contact our Reception desk.
Is there a dress code in your restaurants and bars?
The dress code in our restaurants, bars and public areas is smart/casual.
What time do your restaurants close?
Please refer to individual opening and closing times on our Bars and Restaurants page.
Does the hotel have in-house gym or spa facilities?
We do not have gym or spa facilities on site. All guests can however use the luxury gym, spa and pool facilities at the Grange Holborn Hotel - our 5-star sister hotel, located just a short walk away. Guest passes for the gym can be bought at Reception for £10.00 each. Full details of facilities and opening times are given on the Holborn Health and Fitness Club page.
PARKING AND TRAVEL
Where are your nearest car parking facilities?
There is on-street parking available outside the hotel (parking meter charges apply) and two National Car Parks (NCPs) close by in Museum Street and Coram Street. For directions and parking tariffs, visit http://www.ncp.co.uk/london.
Which underground or rail stations are closest to your hotel?
Our nearest underground stations are Russell Square (Piccadilly line), Holborn (Central and Piccadilly lines), and Goodge Street (Northern line).
How far is your hotel from the airport?
The Grange White Hall is approximately 45 minutes from London Heathrow airport, 1 hour from London Gatwick, London Stanstead and Luton airports, and 30 minutes from London City airport.
Can you arrange for an airport pick up?
Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
How much is a taxi to or from the airport?
Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with details to obtain a quote.
Does your hotel offer accessible services?
The Grange White Hall offers a limited number of accessible services for guests with impairments or disabilities. We have one disabled room on the Ground Floor and hard-of-hearing loops fitted in public areas. Guide dogs and helper dogs are welcome, and a wheelchair ramp can be provided for step-free access from the main hotel entrance. Being a restored period building unfortunately we do not offer any further accessible services.
Are there lifts in the hotel?
Yes, we have a single lift that serves all floors in the hotel.
Do you have disabled parking?
A limited number of disabled parking bays are available at the nearby Museum Street and Coram Street National Car Parks (NCPs). For locations and details of parking charges, visit http://www.ncp.co.uk/.