Have a question about the Grange Wellington hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.
BOOKINGS AND ARRIVALS
What is your standard check-in time?
Our standard check-in time is 14:00pm. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time – particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at reception until your room becomes available.
What is your normal check out time? Can this be extended?
Our normal check out time is 11.00am, Monday-Sunday. Late check out is chargeable at £20.00 per extra hour. Guests wishing to check out later than 18:00pm will be charged for a full night’s accommodation.
I do not have a credit card – can I still make a hotel booking?
Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations department to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00pm on the date of arrival so you must check in ahead of this time.
What types of credit card do you accept as payment?
We accept the following cards for payment and booking: Visa, MasterCard, JCB and American Express.
What is your cancellation policy?
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00pm on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
I have a lot of luggage, will someone be able to help me get it to my room?
Our team of porters and concierge are on hand 24 hours a day should guests require assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our hotel contact page.
What is the difference between your room types?
Our room types comprise Superior and Executive hotel rooms, and self-catering Apartments. Superior and Executive rooms feature single or double beds and fully en-suite bathrooms. Our Apartments are ideal for groups, couples or families and offer queen-sized beds or single and sofa beds, plus a self-contained kitchenette and en-suite bathroom facilities. More detailed information on each room type can be found on our Bedrooms pages.
Are pets allowed in your bedrooms?
With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
Can I smoke in my bedroom or around the hotel?
All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.
Do you offer any promotional rates on rooms?
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
FAMILIES AND CHILDREN
Can you put a cot or an extra bed in my room for my children?
Yes, cots are available free of charge for infants aged 2 years and under. Extra beds can be provided for children aged up to 12 years for a supplement of £20.00, and for children aged 12 years or over for a supplement of £40.00. Charges are per night and exclude VAT.
Do you have babysitting or crèche facilities?
Babysitting services are available on request and subject to an additional charge.
Do you have food menus that are suitable for children?
The Grange Wellington does not have an in-house restaurant. Guests can dine at our sister property the Grange Rochester Hotel conveniently located round the corner on Vincent Square. This hotel can provide children’s meals upon request.
Do you charge for WIFI and internet use?
Our WIFI and internet is chargeable at £5.00 for 1 hour, £7.50 for 2 hours’ or £10.00 for 24 hours.
Does your hotel offer any business services?
We have a small business centre located in the hotel lobby, which you may use for internet access, email, word processing or printing as required.
Can I use the hotel for business meetings?
We offer two meeting spaces at the Grange Wellington, which are available for booking via the Events Department.
RESTAURANTS AND BARS
Do you have an in-house restaurant?
The Grange Wellington does not have an in-house restaurant but breakfast is served daily in our breakfast room. For lunch or dinner, guests can dine at our sister property the Grange Rochester Hall hotel– conveniently located around the corner on Vincent Square. This hotel can provide children’s meals upon request.
Does the hotel have in-house gym or spa facilities?
Unfortunately we do not have any on-site gym or spa facilities. You can however purchase a guest pass to use the Health and Fitness Clubs at any of our 5-star sister hotels. For more information please enquire at Reception. To know more about our gyms, please refer to our Health Club and Pool pages.
PARKING AND TRAVEL
Where are your nearest car parking facilities?
There is on-street parking available outside the hotel (parking meter charges apply). The nearest car park is the National Car Park on Horseferry Road. Please telephone 020 7222 8310 for details of current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.
Which underground or rail stations are closest to your hotel?
Our nearest underground stations are St. James's Park (District and Circle lines) and Victoria (District, Circle and Victoria lines). Victoria station also has a mainline rail and intercity coach/bus station.
How far is your hotel from the airport?
The Grange Wellington is approximately 45 minutes from London Heathrow airport, 1 hour 15 minutes from London Gatwick, and 40 minutes from London City airport.
Can you arrange for an airport pick up?
Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
How much is a taxi to or from the airport?
Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with your travel details to obtain a quote.
Does your hotel offer any accessible or disabled services?
The Grange Wellington incorporates hard of hearing loops in all public areas and deaf-guards in bedrooms. Guide dogs and helper dogs are also welcome. As a period building unfortunately we do not offer any accessible guest bedrooms or further accessible facilities.
Are there lifts in the hotel?
As a restored period building, the Grange Wellington does not have a lift in the hotel. Concierges are however available to assist with luggage if required.
Do you have disabled parking?
There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. Disabled parking bays are also available at the nearby National Car Park on Horseferry Road (Arneway Street, SW1P 2TX) – located approximately 6 minutes’ walk from the hotel entrance. Please telephone 020 7222 8310 for current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.