Do you have a question about the Grange Rochester Hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.
BOOKINGS AND ARRIVALS
What is your standard check-in time?
Our standard check-in time is from 14:00 Monday-Thursday and Sunday, and from 15:00 Friday-Saturday. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time-particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at the concierge desk until your room becomes available.
What is your normal check out time? Can this be extended?
Our normal check out time is until 11.00, Monday-Sunday. Late check-out is chargeable at £20.00 per extra hour. Guests wishing to check out later than 17:00 will be charged for a full night’s accommodation.
I do not have a credit card – can I still make a hotel booking?
Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations team to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00 on the date of arrival so you must check in ahead of this time.
What types of credit card do you accept as payment?
We accept the following cards for payment and booking: Visa, MasterCard, JCB, American Express and Diners Club International.
What is your cancellation policy?
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00 on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
I have a lot of luggage, will someone be able to help me get it to my room?
Yes, our team of porters and concierge are on hand 24 hours a day to provide assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our Hotel Contact page.
What is the difference between your room types?
Our room types comprise Superior and Executive hotel rooms, and self-catering Studio Apartments. Superior and Executive rooms feature single or double beds and fully en-suite bathrooms. Our Studio Apartments are ideal for groups, couples or families and offer queen-sized beds or single and sofa beds, plus a self-contained kitchenette and en-suite bathroom facilities. More detailed information on each room type can be found on our Bedrooms page.
Are pets allowed in your bedrooms?
With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
Can I smoke in my bedroom or around the hotel?
All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.
Do you offer any promotional rates on rooms?
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
FAMILIES AND CHILDREN
Can you put a cot or an extra bed in my room for my children?
Yes, cots are available free of charge for infants aged 2 years and under.
Do you have babysitting or crèche facilities?
Unfortunately we do not offer babysitting or crèche facilities in the hotel.
Do you charge for Wi-Fi and internet use?
Complimentary limited bandwidth Wi-Fi is available. A premium Wi-Fi service is available at £10.00 per 24hrs.
Can I use the hotel for business meetings?
Yes, we have two dedicated meeting rooms that can host a range of events – from business meetings and conferences to private dinners and workshops. For detailed descriptions of our meeting rooms and their capacities, please browse our Meetings and Events pages.
RESTAURANTS AND BARS
Do you have an in-house restaurant?
Yes, we have two in-house restaurants: Pavilion restaurant (serving classic French cuisine) and the Rochester Wine Bar and Brasserie (serving drinks and international cuisine). Drinks, light refreshments and afternoon tea are also served in the Lord’s Lounge Bar.
Do you offer alternatives for people with dietary requirements?
We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking, please contact our restaurants.
Is there a dress code in your restaurants and bars?
The dress code in our restaurants, bars and public areas is smart/casual.
What time do your restaurants close?
Please refer to individual bar/restaurant opening and closing times on our Bars and Restaurants pages.
Does the hotel have in-house gym or spa facilities?
Unfortunately we do not have any on-site gym or spa facilities. You can however purchase a guest pass to use the Health and Fitness Clubs at any of our 5-Star sister hotels. For more information please enquire at Reception. To know more about our gyms, please refer to our Health Club and Pool pages.
PARKING AND TRAVEL
Where are your nearest car parking facilities?
There is on-street parking available outside the hotel (parking meter charges apply). The nearest car park is the National Car Park on Horseferry Road. Please telephone 020 7222 8310 for details of current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.
Which underground or rail stations are closest to your hotel?
Our nearest underground stations are St. James's Park (District and Circle lines) and Victoria (District, Circle and Victoria lines). Victoria station also has a mainline rail and intercity coach/bus station.
How far is your hotel from the airport?
The Grange Rochester is approximately 45 minutes from London Heathrow airport, 1 hour 15 minutes from London Gatwick, and 40 minutes from London City airport.
Can you arrange for an airport pick up?
Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
How much is a taxi to or from the airport?
Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with your travel details to obtain a quote.
Does your hotel offer accessible rooms for guests with impairments or disabilities?
Unfortunately we do not offer any accessible bedrooms at the present time.
Are there lifts in the hotel?
Yes, we have a central lifts that serves all floors in the hotel.
Does the hotel offer step-free access?
Unfortunately the entrance to the hotel is not step-free. However our concierge team would be happy to provide any additional help that you may need. Please contact us for further assistance.
Does the hotel have disabled toilets?
Unfortunately the hotel does not have any disabled toilet facilities.
Is the hotel fitted with hard of hearing (induction) loops?
Yes, hard of hearing loops are fitted in all public areas in the hotel.
Are guide dogs permitted in your rooms and restaurants?
Guide dogs and helper dogs are welcome in all bedrooms, restaurants and public areas in the hotel.
Do you have disabled parking?
There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. Disabled parking bays are also available at the nearby National Car Park on Horseferry Road (Arneway Street, SW1P 2TX) – located approximately 6 minutes’ walk from the hotel entrance. Please telephone 020 7222 8310 for current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.