Do you have a question about Gem Fitzrovia Hotel? Our list of Frequently Asked Questions should help you find out what you need to know.
Our standard check-in time is from 14:00 Monday-Thursday and Sunday, and from 15:00 Friday-Saturday. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time–particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at the concierge desk until your room becomes available.
Our normal check out time is until 11.00, Monday-Sunday. Late check-out is chargeable at £15.00 per extra hour. Guests wishing to check out later than 17:00 will be charged for a full night’s accommodation.
Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations team to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00 on the date of arrival so you must check in ahead of this time.
We accept the following cards for payment and booking: Visa, MasterCard, JCB, American Express and Diners Club International.
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00 on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
Yes, our team of porters and concierge are on hand 24 hours a day to provide assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our hotel contact page.
We offer Superior and Executive rooms, with fully en-suite bathroom facilities. Superior rooms have either single, double or twin beds, and Executive rooms offer twin, double or queen-sized beds. Selected Executive rooms also include air-conditioning and mini bars. More detailed information on each room type can be found on our Bedrooms pages.
With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
All our hotel rooms are non-smoking and smoking is not permitted in any part of the hotel building. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00.
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
Children are classed as 2-12 years old and infants are under 2 years old.
Yes, cots are available, where space allows, free of charge for infants aged 2 years and under. (Note: guests need to request prior to arrival and it is subject to availability).
Unfortunately we do not offer babysitting or crèche facilities in the hotel. We can however refer you to a reputable 3rd party babysitting agency if you require. Please note that the service is chargeable and subject to 48 hours’ notice.
Yes, XX-XXVIII restaurant can offer a range of children’s menu options upon request. Sample menus can be viewed in our Bar and Restaurants section.
We are pleased to offer complimentary Wi-Fi in all bedrooms and public areas within the hotel. To obtain our Wi-Fi network password, please contact the hotel reception desk.
We have a public PC workstation located on the Ground Floor, which you can use for word processing, internet browsing and email. Photocopying and printing services can also be provided on request.
Yes, we have three dedicated meeting rooms that can host a range of events – from business meetings and conferences to private dinners and workshops. For detailed descriptions of our meeting rooms and their capacities, please browse our Meetings and Events pages.
Yes, our in-house restaurant is called XX-XXVII and it serves a variety of international cuisine. Drinks and light refreshments are also served in our Omega Bar.
We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking please contact our restaurants.
The dress code in our restaurants, bars and public areas is smart/casual.
Please refer to individual bar/restaurant opening and closing times on our Bars and Restaurants pages.
There is on-street parking available outside the hotel (parking meter charges apply). The nearest car park is the National Car Park located at the Holiday Inn on Carburton Street. Please telephone 0845 050 7080 for details of current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.
Our nearest underground stations are Oxford Circus (Central, Victoria and Bakerloo lines) and Great Portland Street (Hammersmith and City, Circle and Metropolitan lines).
Gem Fitzrovia Hotel is approximately 1 hour from London Heathrow airport, 1 hour 30 minutes from London Gatwick, and 40 minutes from London City airport.
Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with your travel details to obtain a quote.
Unfortunately we do not offer any accessible bedrooms at the present time.
Yes, we have two central lifts that serve all floors in the hotel.
Yes, we can provide a special lift for guests in wheelchairs or with limited mobility. Please contact us for further assistance.
Yes, a disabled public toilet is available on the Lower Ground Floor.
Yes, hard of hearing loops are fitted in the reception areas of the hotel.
Guide dogs and helper dogs are welcome in all bedrooms, restaurants and public areas in the hotel.
There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. Disabled parking bays are also available at the nearby Holiday Inn (Carburton Street, London W1W 5EE) – located approximately 75m from the hotel entrance. Please telephone 0845 050 7080 for current parking charges, or visit http://en.parkopedia.co.uk/ for more parking locations.