Have a question about the Grange Bracknell Hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.
BOOKINGS AND ARRIVALS
What is your standard check-in time?
Our standard check-in time is from 14:00pm during the week and from 15:00pm on weekends. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time – particularly if it has been booked from the previous night. You will however be able to leave your luggage with us at reception until your room becomes available.
What is your normal check out time? Can this be extended?
Our normal check out time is until 11.00am, Monday-Sunday. Late check out is chargeable at the rate of £10.00 per extra hour. Guests wishing to check out later than 17:00pm will be charged for a full night’s accommodation.
I do not have a credit card – can I still make a hotel booking?
Unfortunately online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation. Should you wish to book a room without a credit card, you can contact our Central Reservations department to make a provisional booking. Please note that provisional bookings will automatically be released by 14:00pm on the date of arrival so you must check in ahead of this time.
What types of credit card do you accept as payment?
We accept the following cards for payment and booking: Visa, MasterCard, JCB and American Express.
What is your cancellation policy?
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 24 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled by 14:00pm on the day of arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.
In the event that you do not arrive or cancel your room with appropriate notice, your credit card will be charged for the first night’s accommodation plus 20% of that amount.
I have a lot of luggage, will someone be able to help me get it to my room?
Our team of porters and concierge are on hand 24 hours a day should guests require assistance with luggage, bulky equipment or large packages. Should you wish to contact them prior to arrival, please get in touch via our hotel contact page.
What is the difference between your room types?
Our room types consist of Superior Double rooms and Suites. Superior Double rooms have an en-suite bathroom and king, double or twin beds, with space for up to 2 extra beds in the room. Suites have an en-suite bathroom, lounge area, kitchen (comprising a cooker, microwave, fridge and dishwasher) and king beds, with space for up to 4 extra beds. For more information please refer to our Bedrooms page.
Are pets allowed in your bedrooms?
With the exception of guide dogs or helper dogs, pets are not allowed in any of our hotel rooms.
Can I smoke in my bedroom or around the hotel?
All our hotel rooms are non-smoking. Guests found smoking in their rooms will be subject to deep cleaning charges of no less than £100.00. Smoking is permitted in designated smoking area, which is decking from Callera bar.
Do you offer any promotional rates on rooms?
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.
FAMILIES AND CHILDREN
Can you put a cot or an extra bed in my room for my children?
Yes, baby cots are available for infants aged 3 years and under, for free of cost. Extra rollaway beds can be provided for children up to 12 years, for a supplement of £12.00 per child. Superior Double rooms have space for up to 2 extra beds, and Suites can accommodate up to 4 extra beds in the lounge area.
Do you have babysitting or crèche facilities?
Professional babysitting services can be arranged via a certified agency upon request. Please note that pre-booking is required. Services are subject to availability and charges apply as per the agency’s current rate – enquire at Reception for more details.
Do you have food menus that are suitable for children?
Do you charge for WIFI and internet use?
We are pleased to offer WIFI in all bedrooms and public areas within the hotel. Our bedrooms also offer a high-speed broadband connection if required.
Does your hotel offer any business services?
We have a business desk with PC workstations located close to the hotel lobby, which you can use for internet browsing, email, word processing and printing as required.
Can I use the hotel for business meetings?
Yes, we have a number of private meeting rooms that may be used for business meetings or conferences. Please browse our Meetings and Events pages for more information.
RESTAURANTS AND BARS
Do you offer alternatives for people with dietary requirements?
We are pleased to cater for a range of diets, including vegan, vegetarian, halal and kosher. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made. To make a table booking please contact our Reception desk.
Is there a dress code in your restaurants and bars?
The dress code in our restaurants, bars and public areas is smart/casual.
What time do your restaurants close?
Please refer to individual opening and closing times on our Bars and Dining page.
HEALTH CLUB FACILITIES
Does the hotel have in-house gym or spa facilities?
We have an in-house fitness room consisting of a rowing machine, exercise bike, treadmill and a cross-trainer, which can be used free of charge by all hotel guests 24-hours a day. We do not have spa or pool facilities.
What are your gym and/or spa opening times?
All hotel guests can use our fitness room 24 hours a day. We do not have spa or pool facilities.
Are children permitted to use the gym?
Children wishing to use the fitness room must be at least 16 years of age and accompanied by an adult.
PARKING AND TRAVEL
What is the best way to get to London?
Regular trains run from Bracknell rail station directly into London Waterloo. The station is a short walk from the hotel.
I am going to Royal Ascot, what is the best route?
There are direct trains to Ascot from Bracknell rail station, which is a short walk from the hotel. You can also order a taxi to Ascot from the hotel reception.
How do we get to Legoland Windsor from the hotel?
There is a regular shuttle bus service to Legoland and Windsor town centre, which runs from Bracknell bus station in Bracknell town centre. More details are available at Reception.
Where are your nearest car parking facilities?
We have a hotel car park in Charles Square (car park 2) off the ringroad, where guests can park their vehicles free of charge. If you are using a sat-nav system please use postcode RG12 1HB to be directed straight to the hotel from The Ring.
Which underground or rail stations are closest to your hotel?
Bracknell rail station is a short walk from the hotel, with trains running regular services into London Waterloo. Please note that Bracknell does not have an underground/tube station.
How far is your hotel from the airport?
Our closest airport is London Heathrow, which is approximately 25 minutes away from the Grange Bracknell Hotel by car.
Can you arrange for an airport pick up?
Yes. If you wish to be collected from the airport upon arrival, please get in touch with us and provide your complete flight details, your name, and your phone number. We will then arrange a pick up via a local taxi company.
How much is a taxi to or from the airport?
Taxi fares vary depending on the airport destination, the number of passengers and the proposed time of travel. Please contact the hotel with details to obtain a quote.
Does your hotel offer accessible services for guests with impairments or disabilities?
The Grange Bracknell incorporates 7 accessible bedrooms, incorporating adapted bathrooms, King size beds and wider doorways for easy wheelchair access.
Are there lifts in the hotel?
Yes, we have two lifts that serve all floors in the hotel.
Does the hotel offer wheelchair access?
Yes, we can provide a ramp for guests in wheelchairs or with limited mobility.
Does the hotel have disabled toilets?
Yes, disabled public toilets are available on the Ground Floor. Accessible bedrooms also incorporate disabled bathroom facilities.
Do you have hard of hearing loops in public areas?
Yes, hard of hearing loops are fitted in the reception area of the hotel.
Are guide dogs permitted in your rooms and restaurants?
Guide dogs and helper dogs are welcome in all bedrooms, restaurants and public areas in the hotel.
Do you have disabled parking?
There are a limited number of disabled parking bays around the hotel – these are clearly marked with a disabled sign. If these bays are all in use, there is a priority parking system with a further 11 spaces available, please contact reception to access these spaces.